1/5 Madhumita A. 1 year ago on Google
I
feel
robbed
by
this
hotel.
I
had
booked
the
new
years
package
or
"oud
en
nieuwjaar
arrangement"
with
2
rooms
via
the
hotel
website.
But
instead
of
booking
the
new
years
package,
the
hotel
only
booked
the
rooms
for
us
for
the
same
high
price.
And
made
us
pay
extra
for
the
dinner,
which
was
supposed
to
be
included
in
the
package.
Also
we
could
not
use
one
room
because
one
person
could
not
make
it.
But
the
hotel
made
us
pay
not
only
for
the
extra
room
but
also
for
the
extra
dinner
and
breakfast
that
we
didn't
eat
and
the
services
for
the
second
room
that
were
never
used.
The
worst
part
is
that
we
were
told
during
check-out
that
this
is
how
it
is
and
we
have
to
deal
with
it.
We
waited
for
dinner
for
more
than
an
hour
and
people
who
arrived
after
us
were
done
with
their
dinner
before
us.
We
had
also
requested
a
bottle
of
champagne,
which
was
warm
and
standing
in
our
room
for
hours
before
we
arrived
(we
were
not
even
given
glasses
to
drink
from).
The
beds
are
not
very
comfortable
and
there
is
a
big
gap
between
the
2
twin
beds.
We
basically
ended
up
paying
more
than
500
euros
for
services
worth
less
than
200
euros.
Except
for
accepting
dogs,
there
is
nothing
special
about
the
hotel.
Although
dogs
are
accepted,
there
are
no
specific
arrangements
made
for
them,
not
even
a
bowl
of
water.
At
such
a
high
price,
you
would
expect
much
better
services
but
unfortunately,
the
start
of
the
new
year
for
us
has
been
on
a
bad
note,
thanks
to
this
hotel.
I
am
surprised
that
this
hotel
has
4
star
reviews.
It
needs
serious
improvements.