1/5 Gabby C. 2 years ago on Google
What
a
disappointing
experience.
EDIT:
And
to
add
to
bad
service
the
services
manager
replies
with
nasty
comments
instead
of
picking
up
the
phone
and
asking
what
happened
🤦
Room
design
is
80s
and
staff
is
hit
or
miss.
Some
super
friendly
and
some
lied
in
our
face
thinking
we
wouldn’t
notice
and
would
have
a
“good
experience”
not
knowing
they
were
dishonest.
Besides
not
getting
the
room
we
ordered
and
when
asking
for
it
to
be
dealt
with,
we
were
lied
to
with
very
shortsighted
lies
that
were
uncovered
with
a
short
google
(“we
don’t
have
any
other
rooms”,
“but
I
see
them
on
your
website”,
“oh
we
actually
do”,
etc…)
In
a
clumsy
attempt
to
compensate
us
we
were
offered
late
checkout
and
a
100
nis
voucher
for
the
pool
restaurant
without
even
apologizing
for
the
bad
treatment
or
for
not
calling
us
back
(kudos
to
Tal
from
customer
service
who
was
the
only
one
who
followed
up
and
made
sure
we
were
contacted).
When
we
decided
to
extend
our
stay
thanks
to
the
nice
pool
we
were
again
lied
to
about
room
availability
(the
cleaner
was
surprised
that
we
said
they
were
not
other
rooms,
she
told
us
they
were
kept
up
until
late
to
clean
all
the
rooms
and
that
they
were
a
lot
of
available
rooms)
Oh,
and
the
“secret
way”
they
told
us
they
have
to
convert
two
twins
into
a
queen
like
we
ordered
?
A
sheet
to
hide
the
beds
🤦🤦🤦
Also
while
at
the
pool
we
saw
the
lifeguard
yelling
at
some
children
super
aggressively
after
making
inappropriate
comments
to
young
ladies
at
the
pool
and
one
of
the
mothers
complained
he
pushed
her
kid,
a
manager
intervened
and
the
lifeguard
was
sent
to
take
a
break,
after
the
mother
left
he
returned
to
complete
his
shift
as
if
nothing
had
happened.
It
looks
like
a
place
with
a
potential
to
be
a
nice
hotel,
I
wish
the
staff
would
be
less
shortsighted
and
have
a
long
term
thought
about
their
guests
and
reputation
of
the
hotel
and
the
way
they
treat
guests.
Oh
and
some
of
the
staff
doesn’t
wear
masks
(including
the
cleaning
staff
who
was
in
our
room…)
so
if
you’re
COVID
aware
I
would
recommend
to
stay
away
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