The assistant sellers from this particular shop are not able to perform under a label of high standard as the Swarovski. They are not even able to say a polite welcome, a smile is too much indeed to ask from them and also you can easily lose 15 minutes of your life watching a piece of a jewellery thru the glass because they are more preoccupied in doing anything else than performing they’re roles as professional sellers. I would like to say that in this particular period of 15 freaking minutes I was in the shop with no other client present.

I was visiting Romania for a short period of time. I decided to buy a gift for my mother from Bucharest. Very friendly personnel! They answered all of my questions and helped me pick the perfect gift for her. If I ever come back in the city, I’ll definitely pay a visit one more time 😊 10/10 experience

Thank you for making our shopping experience very special. The quality of service and care from Mariana Smochina was world-class. She was kind, professional and paid close attention to detail Well done!

Beauty, all beauty

(Translated by Google) There is no quality, and to benefit from the guarantee offered, most likely you should keep your jewelry in the box (because otherwise it will not change or give you your money back) In 2 months the sparkling dance ring started to look tin (normal use ...). The rhodium layer began to fade. I have silver rings (much cheaper) that look better after 3 years. NEVER AGAIN !!!! Their products are not called jewelry (Original) Nu exista calitate, iar pt a beneficia de garanția oferita, cel mai probabil ar trebui sa îți păstrezi bijuteria în cutie (pentru că altfel nu ți-o schimbă sau să îți dea banii înapoi) În 2 luni inelul sparkling dance a început să arate a tinichea (utilizare normala...). Stratul de rodiu a început să se ducă. Am inele de argint (cu mult mai ieftine) care după 3 ani de zile arată mai bine. NEVER AGAIN!!!! Produsele lor nu se numesc bijuterii

Ok

I wanted to get a ring for my girl but didn’t know what to buy, employee here helped me out to choose what to buy and she likes it

(Translated by Google) Although I came up with the idea of ​​buying a gift, I gave up on the idea. The ladies first analyze you from head to toe and answer very arrogantly to questions. Lack of professionalism and insensitivity. (Original) Desi am intrat cu gandul de a cumpara un cadou, am renuntat la idee. Domnisoarele mai intai te analizeaza din cap pana in picioare si raspund foarte arogant la intrebari. Lipsa de profesionalism si nesimtire.

I was looking for a ring and doesn't even know my ring finger size then I tried to look in Swarovski store and I found the lady there named Veronika 😊. She tried to help me as much as she can and gave me my ring finger size.. 😊 I was overwhelmed in joy as she was very friendly and approachable.. And always smiling.. 😊 it makes me feel comfortable. more power..!

Super shop - with a high variaty of products. Very hepful personnel, good promotions. Forst destination for Swarowski products.

The girl who helped me was really helpful and sweet

Got my weddding earrings here and they are stunning ❤️very nice service 😊

The shop assistant is very nice 👍 we found what we wanted quickly.

Great customer service and overall experience, a treat to be a customer here

Nice service with a friendly and helpful staff

Very friendly , good advice, everything with a smile. Thank you

Great service, ladies very helpful to find exactly what you need

Very Good Customer experience. Understands the customer needs to find the right product.

I had a great experience and Alina made sure i made the right choice!

A very pleasant visit! Very helpful staff!

ok

Super helpful staff and very polite

The most wonderful jewelry store! Bety is the best ! ❤️

Best place for gifts

Loved it

(Translated by Google) Beatrice and the rest of the team - the cutest, nicest and kindest girls I've ever met! Always a pleasure to come shopping at Swarovski in Afi Cotroceni! (Original) Beatrice si restul echipei - cele mai dragute, placute si amabile fete pe care le-am intalnit! Intotdeauna o placere sa vin la cumparaturi la Swarovski in Afi Cotroceni!

(Translated by Google) I started shopping recently from this store, although I was not a Swarovski fan, but the girls who have a good vibe and an extraordinary calm made me buy and I honestly don't regret it. I gladly come back every time and I am greeted with many smiles. (Original) Am inceput sa cumpar de curand din acest magazin, desi nu eram fana Swarovski, dar fetele care au un vibe bun si o calmitate iesita din comun m-au facut sa cumpar si sincer nu regret.Ma intorc cu drag de fiecare data si sunt intampinata cu multe zambete.

(Translated by Google) I frequently buy Swarovski products, but I will avoid the store in Afi from now on. The penultimate time when I bought, I thought that the lady manager had a bad day and that's why she might be treating me arrogantly and in a total sictir, but yesterday I convinced myself that it's not like that at all. I want to remind the manager that she does not give me the products for free, I pay for them. I think he should change his job if it doesn't bring him any satisfaction and throw a 250 lei pen into a bag, telling him from the beginning that it's for a gift! (Original) Cumpar frecvent produse Swarovski, dar magazinul din Afi o sa-l evit de acum inainte. Penultima data cand am cumparat am crezut ca doamna manager a avut o zi proasta si de aceea poate ma tratează cu aroganta si intr-un sictir total, dar ieri m-am convins ca nu este deloc asa. Tin sa ii reamintesc doamnei manager ca nu imi da produsele gratis, platesc pt ele. Cred ca ar trebui sa isi schimbe meseria daca nu ii aduce nicio satisfacție si arunca intr-o punga un pix de 250 lei, spunându-i de la inceput ca este pt un cadou!

(Translated by Google) I had a very pleasant experience while searching for the perfect gift for my daughter. I had warm advice from the girls, who helped me find a gift to my daughter's liking, who was very pleased with it 🥰 (Original) Am avut o experiență foarte plăcută în timp ce căutam cadoul perfect pentru fiica mea. Am avut parte de o consiliere călduroasă din partea fetelor, care m-au ajutat să găsesc un cadou pe placul fiicei mele, care a fost foarte incantata de el🥰

Very kind and helpful staff! They are very professional and clarify any questions you may have.

Highly recommend to talk with the girls if you wish to buy something cool. They will help you to pick a gift very fast.

Helpful and polite assistants. Really nice experience.

The staff member Veronica was very kind and helpful , great service!

Best staff and very helpful and kind !

The girls from the shop were so nice, polite, communicative and so happy to help me with the products. Also gave me good advices about jewelry care. Definitely recommend the jewelries, the shop and the team that works hear.

The girls were very polite and friendly, ready to help and assist you. ❤️ Thank you very much!!

I had a nice experience in the store but also at the cash desk. Oana, the sales assistant helped me and she was really nice and also, the manager was sweet and funny! Overall, great experience!

There was a girl whose name was Veronica she was really kind and she was there whenever i needed her. I had to prepare a really nice gift for my family and she helped me as if she was buying a gift for her own family. Also she never lost a smile while she was talking with the customer and gave me the impression that she is passionate with her job and her work she is doing. I strongly recommend to all of you not to hesitate to ask her to help you with nice accessories. You will never regret your experience here with this girl and this shop.

I'm a filipino currently living in Romania and I can say swarovski the process of making these crystals are high-effort and complicated. I love everything about this bracelet I bought months ago, it goes with anything. Definitely worth the price 💎✨🫶🏻

The ladies were very nice and helped us try everything we wanted in the store.

The personnel was very nice and willing to help!

One of the best customer service ✨