As an expat in the Netherlands for almost 9 years, and therefore being able to compare different health systems, I can safely say that, during these 9 years, the Dutch system has never, I repeat, never treated me in a decent way. Wrong diagnosis, minimal information provided, no preventive exams, months to schedule an exam (when you finally manage to schedule one). I think the worst part is the very non-human-robot-like way that they treat you. I pay the most expensive health insurance existent in the market, but it's worthless because the problems lies in the hospitals (including doctors) and government policy towards public health. Apparently theres the do called "resources management" argument that means: we will not spend money with you unless you're literally dying. Today I've been to Franciscus due to kidney stones. After struggling for 4 hours with severe pain and medicines not being effective anymlre, I decided to go to their emergency. Nobody from the hospital helped me to go from the car inside the hospital. My friend had to drag me inside by himself. Waited 1 hour for a doctor while in severe pain. Passed out in the ground while waiting for the CT scan - nobody came to ask if I was alright. The doctor sent me home saying that I am not "dying" and didn't even gave me any medicines. Also insinuated that I am a drug user and that is why the medicines weren't working. He doesn't even know me. I am strongly considering moving away from the Netherlands because as I get older, health care obviously becames more and more of a priority, and it simply doesn't work well here. I actually feel bad for a big part of the population who cannot choose to move away to get better treatment. In the end, what is worth living in a rich country and with so much to offer, if the health care is that bad?

Horrible behavior by some assistants in emergency room (e.g., rolling the eyes when you ask them for info), as well as of some nurses who poorly and with lack of empathy treats the patients. In this hospital I always have a feeling of being unwelcome, a feeling of being afraid to ask for information. I will file the compliant because this is getting out of the control.

Terrible, their motto is (sorry there is nothing we can do for you) so you have to endure the pain when you are in need of immediate surgery, but they keep denying it! Humanity first, stop being robots!

I do NOT recommend this hospital. My experience at this hospital is overwhelmingly distributing and due to its sensitive nature I am unable to divulge the specifics. My complaints were systematically ignored leading to very dire and serious conditions. I am left to wonder whether this kind of treatment is the norm for every other patient.

TRY TO AVOID THIS HOSPITAL AT ALL TIMES IF YOU CAN They lose equipment. Don't communicate properly. They forget medicine. They forget to turn on your IV drip. They answer the bell in 20-30 min. They can't place a stomach siphon/feeding tube without having to redo it 2 or 3 times. They don't properly secure the stomach siphon bag so it falls off the bed and pulls the probe out. They sent a confused terminal cancer patient home (after only hearing about his cancer 3 days before) after an operation with minimal instructions for self care, on a friday evening with no proper doctors to call to during the weekend. There is more. It's insane.

if u r not dutch or don’t know dutch then this is worst place for u in this world. Doctors are cooperative But below staff not. and u have to deal with below staff 90% and doctors 10%. Surprisingly you are paying for this worst service. And for each negative review they give email id on which if u are lucky you will get response.

This hospital is a shame. I had an appointment in cardiology and nobody was wearing a mask knowing that cardiovascular disease are a major risk factor and that the mask is compulsory in the transport and even in some streets in Rotterdam. Then the cardiologist was supposed to give me a call but apparently he forgot the phone appointment.After many calls to ne able to reach the poly cardiology department they finally reschedule the phone appointment for today at 11:00 it is almost 1:00 o clock and still no call from the cardiologist. When I call the department they told me that they do not know if he will call me or not and that they cannot do anything about that! What a joke! All what matters is money. Maybe you need to be Dutch to be cured.

Went there for my wisdom teeth removal. Almost friendly staff (they politely asked me to go wait just after the surgery in another room and did not have one person to check on me, did not ask if I was ok to go home on my own and forgot to give me information about after surgery care. Also, 3 days after was in an incredible amount of pain at night, called the service, almost had to beg to talk to a nurse/doctor, and then, that person said those words: "I'm sorry you're in pain but I think you're gonna have to endure it." Went there in the morning and asked for more painkillers, they gave me the same ibuprofen and paracetamol. Can't believe that they didn't even feel the compassion to help me out. Will do my best not to have to go back.

Visited for wife’s pregnancy. Doctors and most of the staff were very good especially the midwives Sangeeta and gise . They talked my wife through the delivery. Our low rating is because of One night nurse on the day after the labour who was terrible. When my wife fainted in the hospital bathroom, didn’t even allow her time to sit as she was in a hurry. Told my wife when she buzzed for help that too a couple of hours after delivery that she should take my help both for taking care of the baby and/or going to the hospital. We had not slept the night before thanks to some bleeding but spent the night figuring out how to lift our newborn (this is our first baby) and helping my wife to the loo. I don’t know why such People become nurses.

Wasn’t taken very seriously here. Apparently you can cure yourself from kidney stones by waiting a few weeks to talk to a surgeon; only to hear: “waarom ga jij niet een beschuitje eten dan?”. 😐

Worst experience ever.. Just for some eye drops we had to wait more than an hour + they did not accept our European insurance card cause (cause we are for vacation) and they made us pay

department where everybody is disrespectful, my wife have a baby for 2 months ago and now i receive a email to pay a bill off 2005€ and then when i call the number i have in my post they never answer. if u can chose other hospital

I have been having pain in my knee for two years now and the doctor always tells me that there is nothing we can do and they don't want to investigate it further. Mind-blowing!

We recently had our baby here and the staff was superb! Very supportive and caring, also talked us through every step of the way. Cannot thank them enough

Unorganized. They planned appointments/change them/cancel them without patients consultation. If you prefer a woman/men doctor they don’t take into account. Most of the assistants are very rude (maybe because Im not dutch). And most of the people there have a hard time communicating in English which is a shame for such a field, where one of the priorities should be for the patient to understand what’s going to be done to her/him. And a shame for such a big international city. On a medical field, were everything is in english.

Unfortunately health care system in the Netherlands is a failure! Never seen something like this, There are no proficient Drs here

I am having a terrible experience. I forwarded the results of my functional Ecocolordoppler in which it states that i have severe nutcracker syndrome, mals compression, and may-thurner syndrome. i am in severe pain, the emergency can't do anything, and my appointment with the MDL is the 23 of February. I have been calling multiple times telling that i am in severe pain, i have been telling the secretary that i don't wanna come to chit chat about my symptoms, i want a solution. I want a practical appointment, my symptoms are getting worse and i am on oxycodone. I will contact a lawyer for medical malpractice. Moreover calling you over the phone is more traumatic than death. Your stuff is useless. Nobody knows anything, and u are not helping at all. Instead my illnesses are getting worse due to your lack of understanding.

A Very good hospital with great doctors who really care about your health. Wonderful bed side manners. Thank you!

I have been waiting a very long time to see a specialist appointment in Gastroenterology, and been dealing with severe gut problems for many years. My doctor, was very rude and claiming that I was making up the problems in my head. And really has no clue about my problem and/or doesn’t “believe it exists”. To be told this and laughed at when suffering everyday for years it’s appauling to be treated like this. He agreed to do some tests for me ONLY to prove me wrong. This conversation and being treated this badly has had a big impact on my stress levels and I just cant believe that a doctor would treat someone in need like this. Today I had a test appointment, and travelled from Amsterdam to Rotterdam at 6am. Because I brushed my teeth they refused to do the hydrogen breath test, they are the only place that apparently has this “rule” of no brushing teeth. When on a medically published study you are meant to brush your teeth the morning of the test. Complete joke and treated rudely once again. I would avoid this hospital.

The kinderafdeling staff, nurses, doctors are just amazing. My premature twins zayn and zara snel got admitted few because they have weak lungs, they are so helpful and explain every step they are going to take. They make you feel at ease especially when you are so stress. The nurses are kind and try their best to communicate in English as my dutch is not so great! Its one of the best hospitals for us. Staff are really lovely and kind. Keep up the great job, greetings from family snel

Had my son admitted here . The staff is superb , facilities very good. Doctors and nurses are very well experienced , kind and caring.

Very nice experience giving birth at Franciscus Gasthuis. All the ladies were kind and caring to ensure a smooth delivery for the new mama and baby.

My mum is being treated here at the hospital at the moment. The care and medicinal attention my mum has revived is amazing. The staff are so efficient and kind. We would like to thank them from the bottom of our heart. Also I have to mention the wonderful lady on reception who help me in a time of stress & worry. Josephine Higginbotham’s

Our daughter was born in this amazing hospital 07.06; everything was on a top level of professionalism, care, attention, wise guidance and help. Difficult to find words to express my gratitude at full. Thank you Franciscus Gasthuis!

Absolutely amazing place for a child's delivery! Thank you very much dear Franciscus Guisthaus! We felt so much attention to us!

No wait line at the Huisartsenpost, competent and fast diagnose and treatment. Nice staff. They listen.