Ordered a spicy chicken 🐔 sandwich and it was one of the best if not the best I have ever tasted. Simple, nothing too fancy. Service was very good because the young lady employee made sure I got my order fresh and gotten taken care of with a fast service. They snapped on the sandwich very good too!

I did not eat here. I had attempted to place an order through the app, but the employees had turned off online orders so that was not possible. When I saw the drive through line I decided to go inside. When I walked in the manager on duty and a girl had made eye contact with me, however neither greeted me. That was the one and only time I saw that manager. I walked to the kiosks to order and they were both out of order so I waited at the desk for about 7 minutes before being acknowledged and then informed they did not have "Tap to pay". I gave up and went elsewhere.

The breakfast chicken maple bacon was decent, but the breakfast potatoes are the best of any chain!!!!!

Why are the lettuce chopped with little pieces. They used to put fresh whole lettuce in the burgers, what happen now?

Alekzander took our order and he was very friendly and patient as my daughter ordered her food. He double checked the order to make sure everything was correct before we paid. The food was fresh and delicious. He made for a very pleasant experience and we will be back again soon

I ordered two baked potatoes and they gave me this very poor cheese and bacon, what a bad service they give, these employees, I spoke to make the claim and the person who answered me very badly in customer service.

My friends and I love meeting at Wonderful Wendy's in RLB, Il!!! Angie, Angelica, Alek, Junior, Lupe and more make us feel so at home. They have the best customer service I've ever seen! The meals are delicious too! Thank you all so much! Denise

I ordered 4 double stacks they were dry as heck I never have a problem with this wendys I'm so upset I go to call and the phone just rings and rings then someone answers no one on the other end I hand up now phone is off the hook. You really should not sell these burgers to people or at least make them fresh

I like it

This WENDY’S such a disappointment. So they open @12:00pm on Easter Sunday literally we were the first ones to order and in top of that the table on the back had French fries ( assuming from last night) like I said we were their for opening. The fireplace that’s in the wall nothing but finger prints and dirty. We order chili and it was cold took it back and still cold. As were seating trying to eat the rest of the order all I saw was people coming in with orders from the drive thru and returning them. Don’t waste your time here.

George was very friendly, and helpful, I wish he is working every time I come to Windy's. Thank you for the great service.

I tried that pretzel burger and it was pretty good 👍

Food is always A 3 out of 10 to many young kids working to care about the quality food they are putting out

It was fine.

always forgetting something 😔

Its alright the line is usually packed and takes forever but it is good an the staff is nice

Best Breakfast sandwich ever!!! Croissant fried Chicken Applewood maple Bacon. Yum Me Me Me!! Wendy's has a hit. 🧡👍🤗✌😁

This Wendy's is really good. Always get my order correct. They are usually really busy so ordering ahead and picking up is definitely a quicker option. The app is easy to use and you earn rewards of free food for using it.

The food I ordered was not fresh.I didn't even eat the fries they were cold and over salted.

Ordered on the app for breakfast at 10:40 am. Got a text saying that order was modified or cancelled. I called the store and they said they cancelled my order because breakfast ended at 10:30. The app told me 11:00. When i mentioned this i was given a sarcastic answer that the app is wrong. And the associate hung up. No compassion at all, no trying to make it right. Tried to call back and they talked over me and hung up. Then ignored future attempts. I was charged for the order and the payment was not refunded. So i guess we’re not eating today. Whole house is sick. I’m calling corporate customer service next but of course hold time is 30+ minutes and counting. I’ll also be visiting the store in person and contacting the store manager itself. Edit: got through to support from somewhere overseas. The agent half heartedly listened to my story and offered to issue a refund. I asked if there was anything for inconveniencing the customer? He took another few minutes to talk to his boss and comes back saying he can offer 5$ credit in app. I asked about the app issue itself, and get met with a “we are aware of the issue and are working on it” response. So tired of the way these fast food companies short the customer. Then it takes so much legwork on our end to get it corrected. If they get an order wrong they look at you like you’re trying to scam them and fight you over it. Edit2: Family ordered them for dinner against my protest. They forgot half the order and placed random items with part of it. They now have the phone off the hook to avoid customer service calls. I guess i get to go by car (even though it was ordered for delivery) while sick, to the restaurant and argue for missing items. Sigh.

Went through the drive through ordered a apple pecan salad with 2 pecans and dressings small hamburger and strawberry frosty. Got up to pay they gave me only one dressing and 1 nuts I told them twice, gave me another dressing but not the pecans had an attitude when I ask for another pecan. Strawberry frosty was chocolate. They don't listen to your orders . Not people friendly.. when they had half salads you get one dressing, makes sense but when you order a full salad you would think u would automatically get 2.. they have and attitude when you ask for 2. ..

Got the combo was 12.99 Barely any fries not too happy..

The staff didnt look really enthusiastic but food fire 🔥 as always🥰

Worst Wendy's ever and that manager Sara is rude after messing up my order while driving thru the drive thru and having to park and come back in twice to get my ordered corrected she banned me from there and refuses to give me my correct order but gave me a refund lol don't worry I think I will survive not being able to return to Wendy's ever again lol what a joke I would of rated it 0 stars if I could

If I could give 0 stars, I would. It closes at 1AM and I went an hour and a half before they closed. The lady at the Drive thru didn’t want to take my order. She said “the system was down” but it looked just fine to me. I’m sure she just wanted to go home early. Very unprofessional and rude.

Always a joy coming to this location. Easy to order, friendly service and delicious 😋 food. Did treat myself to a frosty 🍦....Chocolate 🍫 and Strawberry 🍓 Yummy 😋

Terrible experience here. I was in line from placing a mobile order and they made me get to the back of the line assuming I cut when someone who actually kindly let me infront because they were still deciding. Horrible customer service.

Drvie thru employees don't listen to you. The manager inside was loud and rude. Never got a receipt with my order, and then he started saying my order was complete. More training needs to go into management there

Poor customer service.. Go here very often and was sold a flat soda. When I told the person taking my order he didn’t care and did not want to replace it. If he would have said it in a professional manner I would have not left this review but he was very rude and didn’t do anything to address my concerns. John and James terrible customer service skills should be retrained on how to interact with customers!!

Best of the big three fast food joints. This store is always busy as heck.

Even though the drive through may take a few minutes, this location is pretty good about having your order correct with any other necessities in the bag.

Mgr very nice, ordered wrong food Mgr gave me correct food and refunded My money

The food was good but there soda machine didn’t have any ice and no straws.

Ordered my food online tonight for dinner and when I came to pick up my food and the front doors where lock at 8:48pm and itbsays lobby closes at 9 pm. The workers where just looking at me. Everyone that was coming up to the doors where all getting mad as well on why the doors are closed to pick up the food they ordered. Thw line was so long that it took me over an 45 just to pick it up my food. If I didn't order ahead I wouldn't of cone here. Do better wendys. This location sucks at service. And this is not the first time that this has happened here.

Orders are almost never right at this Wendys

Picked up Dinner for my family in the drive thru, the bacon was raw everything was cold including the chicken. The service was upsetting. Horrible customer service the girl was very serious she seemed forced to be there. Personal opinion, it’s not the customer’s fault that you don’t like your job.

Craving a baked potato? They got you, plus bacon and cheese...now your at awesome! What, I can get diet root beer here too! Love Wendy's: breakfast, lunch or dinner it's fantastic and budget friendly.

My family loves Wendy's. It was snowing pretty bad, and we wanted to grab some food before going back to our hotel. We came through the drive through, when we received our 3 vale meals, we felt rushed because of the growing line behind us. Drove off and noticed that nothing in the bag was correct, nor did we receive a receipt to prove the discrepancy.

I love the flavor of their burgers, the very rich fries, very convenient to order through the app

Love Wendy's!! Could eat this all day everyday. Great service and love their frosty.

This restaurant is nice and roomy, the food was delicious and the rates were very fair. rapidly, efficient service and very amiable staff. I highly recommend this place.

There was an issue with my drive thru order and the supervisor/manager was very quick to resolve it without making it difficult. I was very happy with the service.

Good food and the staff is awesome! Thank u

Just another Wendy's

The worse experience in my life, they are so unorganized, they had my fries in a bag for 20 minutes while they were making the sandwiches then gave me my order, ummm no I gave them the fries right back and asked for fresh ones. I seriously waited 40 minutes for 3 meals. Will never go back.

Never get our order right. So done with this place.

Good service

It's ok. They don't listen very well. Asked for only cheese on the classic chicken sandwich and still got a mess of mayo with lettuce/tomato...gross. But what can you do? It's not like they listen.

Good food and good prices

Different fast food but very good

French fries are terrible. Burgers are very good.

Excellent service

Love spicy chicken

The food is fine but consistantly forgets an item or two, and when we try to call to get it fixed the phones are always busy.

Foods good just a little pricey

Can’t get an order right to save their lives

Nasty never ever will I ever go there again. I found hair everywhere and inside the cup. Employees were rude they gave us attitude. They need no employees or treat them right.

Never give you what you ask for! How hard is it to give me the sauce i ask for. This location is horrible!

Mmm burger

If I could give zero stars i would they never get a order right

Amazing food!!!

Hello everyone! 😁 My name's Tommy and I just went through craziness with Uber Eats as usual. These girls working at this location from at least 10-1am were absolutely understanding, cute, and very respectful. They understood the issue I had through Uber Eats and were total sweethearts after I called at least 3 times to make sure it was ok to get my original order. I hate complaining but they were nice and in the end, gave me respect and all I can say is, lol, sweethearts... 💙 Thank you ladies!

always correct and always fresh. Update I frequent this establishment quite often because they are consistent and today during an inside Mobile order they took exceptional care of my order. Thank you!

I just really love Wendy's, the staff is very friendly here. My only complaint is how long in line I usually have to wait to even order my food. Besides that, excellent.

Fast service

Amazing vibes and super amiable service. The meals were fresh and enchanting. Will easily recommend this restaurant to friends and family. Fair rates and generous meals. Great work.