This is the best hotel in St Petersburg and most likely all of Russia. The property is stunning, service impeccable and restaurants all incredible. This is my second stay and I look forward to coming back for a third. Thank you specially to Richard, Anna and all the friendly staff at the front desk.

Overall, my vacation got ruined and our engagement day became the worst day. First of all, we weren’t informed about the turn-down service when checking in. Only informed about paid services such as Spa or breakfast. Since no one informed about the turn-down service of specific time, we weren’t aware of someone could enter the room. Our privacy interrupted by a house keeper who entered the bedroom without knocking the whole room and the separate bedroom door. She didn’t make sure if someone is in the room. She just opened the bedroom door. And the house keeper happened to see us at very intimate moments and being naked. The housekeeper shouldn’t enter the room unless it’s clear that no one is in the room. It’s a basic manner. It really ruined our night of engagement which only comes once in my life with my fiancée. We both are traumatized. The hotel kept sending the same housekeeper to our room for room service and it was very uncomfortable to see her. We immediately claimed and reported the problem to the front desk. Here is the real issue. We were blamed by the front desk manager that it’s our fault not turning on “Do not disturb sign”. Instead of receiving a sincere apology, he escorted us to the restaurant we booked as if it’s time for your dinner. Later that night, we just received the champagne and fruits without getting a notice or any messages. We got a note by the assistant director at our last night on 25th. No one in person gave us an apology until the check out moment in person. They should’ve delegated the situation correctly at that night immediately on 24th. We’ve commented several concerns regarding public health and safety. During pandemic, the door men didn’t check the temperature correctly with a thermometer. I’m coming from South Korea where it’s strictly followed by the safety protocols. We also complained to the front desk about the issue and nothing hadn’t changed during our stay. Another issue was the housekeeper touched our personal belongings and disposed a Sisley eye cream. When checking in, the front desk manager asked for my visa status, which never happened at any five star hotels. It’s their job to do simple research about Korea is a visa free country for Russia. They simply could google before asking customers about visa as if it seemed like I’m illegally traveling the country. We understand the safety protocol and regulations. However, I’ve never faced such a poor hospitality from a five star hotel like four seasons. I’ve never received an invoice at the end of checking out and the front desk workers weren’t  dare to ask about it. The assistant director came out to give an apology for the situation. We explained how much it ruined our special day, the day of engagement. Giving complaints was huge waste of my time while I should be truly enjoying my stay in St. Petersburg in Russia. When I complained about the dirty bath tub and showed the pictures, then the assistant manager was offering free spas or restaurants in Moscow when we were about to leave. And I think this rude offer wouldn’t do anything for not only our ruined the engagement day, but the whole trip to Russia to propose to my girlfriend. The four seasons should listen and be aware of aforementioned complaints. In the end, my vacation got ruined and it really traumatized my fiancée and I. The hotel’s way of dealing with the situation was horrible. I wouldn’t recommend anyone to visit four seasons in St. Petersburg due to the poor hospitality.

A true Four Seasons... helpful and polite staff, always courteous. Room cleaning was on point and rooms were a very generous size. Well located, right next to the St. Basil's Cathedral. Every ruble well spent .

Great place to stay in St Petersburg. Located in the heart of the city, near St. Isaac's Cathedral, the hotel makes you feel a real celebrity. Excellent spacious rooms, quite and relaxing ambience, great reception service.

Definitely in my top 3 most fav hotels in St. Petersburg! ⭐️

Everything you expect and more. The staff were phenomenal throughout our stay, from the door, to the desk to all of the dining options. In particular the team at breakfast looked after us so well during our stay. The room and facilities were pretty awesome too. Thank you, would happily recommend this team & hotel to anyone coming to St Petersburg.

One Star for being 4 Seasons and all that Jazz that comes with it. 0 Stars for the fact that 500 Euros was stolen from us by the insiders of the hotel as the money was taken from our rooms. Late summer, 2015.

One of the best FS hotels I have stayed in! Gives me FS Florence vibes. The property is beyond beautiful. Every hallway and every ceiling and every room is more beautiful than the other. The staff from the doormen to the housekeeping to the tea lounge to the concierge is all EXCELLENT! Truly amazing experience can’t wait to come back to it again! They are also so friendly with children and accompanied us with absolutely everything we needed. 10/10 thank you for a lovely holiday!

Such a beautiful property in the heart of the centre, from the service to the food everything was fabulous.

Magnificent! One of the best four Seasons Hotels I've stayed in. Loved the interior. I had a very good experience with room, service and food.

Best hotel in St Petersburg. You will have a royalty-like experience.

The food at Percoso was amazing. Menu could have a wider selection though.

Perfect hotel perfect location and helpful staff

My favourite four seasons hotel. Hotel is sensational. I had a gorgeous terrace room with a fantastic view of the city. Room was lovely, very spacious and comfortable and a large outside seating area. I dined 3 times a day in the restaurant, breakfast, lunch and dinner. Food was delicious and mouth watering. One morning they burnt my eggs and during the course of the stay between caviar, champagne, chocolates, pancakes, sweets, cakes etc they tried to express their apology. Staff were very professional, very helpful and caring. I used the chauffeur service at all times. And staff even helped me when I was not in the hotel as I didn't speak Russian. It was just a fantastic stay. My favourite four seasons on this planet.

I love this hotel chain. Probably the best in its class. So i went there. To enjoy my tea with desert and show my associate the high class of the hotel. So the staff was ok, not super knowlegable, but alright. There were dust in the bar and in the floor. Well honey cake was just awesaome, the FS style, whilenthe dom desert was stikl frozen. Maybe it should have been. Tea was brewing process could not be interrupted. So I had to drink a bit of a bitter tea, not the way it should be. So all in all mybexperience was disappointed and definitely i fill. That i wasted my noney, although love to enjoy fs experience

We were a few people going for Afternoon tea. At first the service was good, we got what we ordered very quickly. But with a party of 7, and the quite hig price we thought at least we got a piece each but no. 7 people should share 3 salmon sandwiches. No offer on refill. And the worst part was that we couldn’t get contact with the waiters. They were standing chatting with eachoter and ignoring us. For 15-20 minutes we were sitting waiting, hungry, for more tea and sandwiches. Finally when we got contact I started asking about the scones (that was offered on the homepage menu) but no, there was a new menu so no scones (on afternoon tea?!) And, the price was not 2150 rubel, it was 2900 rubel. What a joke. So less food and higher price. The poor waitress was doing her best to excuse everything and running to the manager that clearly didn’t wanna talk to us. In the end we got “compensated” with one more tray and more tea and a big discount on the price.... but still... so disappointed on the service and most of all, attitude of the manager. Thought this was a five star hotel but it was the our worst experience on our week in St Petersburg.

Nice location, stylish interiors and attentive staff. The spa was probably the pinnacle of my stay. I would also like to say the room service and the lobby bar were surprisingly great. I have stayed in a few 4F locations, but his one is clearly my favourite so far. All in all, simply a great experience!

Nice Hotel of course! That goes without saying. Staff are very helpful and supportive. However, the amount of suited security is a bit overwhelming. On the other hand the room service are great and breakfast is marvelous! A cigar lounge would have gave it the 5th star!

Great hotel, great location and very helpful staff, very comfortable bed and spacious room. The dessert treats were also a sweet surprise. The work station with free prinitng and scanning services is great for people traveling for business . Could be even better if these could be improved - more stable free wifi in the room, provide utensils (at least a spoon please) in the room, stronger air conditioning, a better hair dryer.

Excellent Hotel, friendly staff, spacious rooms, excellent service.