This agency is a steal! We paid for a tour to Playa Cristal with a recommended gentleman who unfortunately joined this agency. One of the tour guides had this agency's shirt, that's why I'm complaining here. They robbed us of the tour by saying that the departure from the beach was earlier, when we were the only group leaving, they took away 1 hour and a half of sightseeing so they could finish earlier and be able to get off work. It is not fair that they take advantage of you as a tourist, instead of giving a good experience they leave you disappointed. I would give 0 stars if I could, DO NOT USE THIS AGENCY!

(Translated by Google) They don't deserve even one star!!! When they sold us the tour, the girl who attended us was very cool, but when we took the tour, the boat where we left had problems that they did not solve... the way out was terrible but the worst thing was when we returned, we were totally stopped in the open sea in middle of nowhere and the agency did not respond for ABSOLUTELY NOTHING 👎 I do not recommend taking a tour with them, there are better agencies that are much more responsible (Original) No se merecen ni una estrella !!! Cuando nos vendieron el tour la chica que nos atendió fue muy buena onda pero cuando tomamos el tour la lancha en donde nos fuimos presentaba problemas que no resolvieron… la ida fue terrible pero lo peor fue al volver, nos quedamos totalmente detenidos en mar abierto en medio de la nada y la agencia no respondió por ABSOLUTAMENTE NADA 👎 no recomiendo tomar un tour con ellos, existen mejores agencias mucho más responsables

We had a very good experience. Both in the attention and in the coordination of the tours, we did 4 in total and all of them were very good and beautiful (Minca, Cristal beach, Aquarium and Bahía Concha). Grateful to Natalia in the office for being attentive to everything, to Fabián, Mr. Julio and Delmiro (the delicious one) as guides, for accompanying us to get to know Santa Marta and making our stay more pleasant.

People are very friendly, and the Tayrona Park is marvellous! It is a beautiful place to visit, and completely recommend to do! However, it needs a lot of improvement to become a much better attraction with this company! The tour guides are friendly all the way until we got to Playa Cristales, and then they disappear! Lots of stray dogs, popping and peeing all over the place! Restaurant's food is very traditional, but leave a lot to wish for!

We had a very good experience 💜 Raúl Torres, one of the sellers, treated us excellently, with all the information and good vibes. He inspired confidence in us from the first moment. I would definitely recommend it 👌🏼

I'm not sure why Google deleted my review, so I'm posting again. This agency is awful. After signing up fort two tours, they called back later to say that the price had changed. Took one awful tour to a beach where they failed to mention that we had to walk for 30 minutes in mud to arrive. Went back another day to cancel the tour where they changed the price. We were refused a refund even though they changed the price after we already paid the deposit and had a receipt that indicated the original price. Avoid this place like the plague.

They failed to comply with the tour, few serious, NOT RECOMMENDED!!

(Translated by Google) They are swindlers, they stole from us, they did not comply with what was agreed, how sad they leave our country. the van is old and in poor condition, then comes out with explanations that make no sense, the tourism police should have more adequate vigilance so that this does not happen, because we as tourists are disappointed to see that nobody solves anything or takes corrective action against these thieves . (Original) Son unos estafadores nos robaron no cumplieron con lo pactado, que triste como dejan nuestro pais. la van es vieja y en mal estado luego sale con unas explicación que no tienen sentido la policia de turismo deberia tener una vigilancia mas adecuada para que no ocurra esto pues nosotros como turistas quedamos desepcionados del ver que nadie solucionar nada ni toman correctivos a estos ladrones.

(Translated by Google) Terrible service we bought a chiva tour through Santa Marta, according to them they leave at 10 pm 40 minutes later nothing much lateness, (Original) Pésimo servicio compramos tour en chiva por Santa Marta, según ellos salen a las 10 pm 40 minutos después nada mucha impuntualidad,

Excellent service, the chiva Dubai is a spectacle, I recommend you at night and bring something to drink and share, excellent service.

Trip to Minca and Taganga, the bus without air conditioning, they charge the insurance separately after they had said no, then the city tour was a robbery, they only stopped at the kid and left us far from the hotel, we did not visit any other place, terrible service one scam

(Translated by Google) They are unfulfilled. We wanted to do a tour to Cartagena, we made a subscription and they agreed to pick us up at the hostel where we were staying. They never arrived. We repeatedly called the person who sold us the package and they never answered us. The truth is that we thought it was a serious and responsible agency because they are in a shopping center, but unfortunately it is not like that. I do not recommend them. (Original) Son incumplidos. Queríamos hacer un tour a Cartagena, hicimos un abono y quedaron de recogernos en el hostal donde nos hospedábamos. Nunca llegaron. Llamamos en repetidas ocasiones a la persona que nos vendió el paquete y nunca nos contestó. La verdad pensamos que era una agencia seria y responsable porque se encuentran en un centro comercial, pero lastimosamente no es así. No los recomiendo.

(Translated by Google) The experience of coming to Santa Marta for all the people who come. They are not the same, unfortunately, things went wrong for them, but the truth is that it is a serious agency that offers them the best service despite the flow of people who come and handling quantity is not easy. My recommendation, always go to the agency and buy at Ay. (Original) La experiencia de venir a santa marta para todos las personas que viene. No son iguales lamentablemente les fue mal pero la verdad es que es una agencia seria que les brinda el mejor servicio a pesar el flujo de personas que vienen y manejar cantidad no es fácil mi recomendación valla siempre a la agencia y compre en ay

(Translated by Google) Pity company, do not meet what they offer. The shuttle is an old banb with uncomfortable chairs. The lunch was supposedly offered with three types of fish and in the place they only gave us mojarra. Who was directing left us literally bounced in the middle of the tour and sent us to another destination only with the driver of the old car in which we were going. (Original) Pesima empresa, no cumplen lo que ofrecen. El servicio de transporte es una banb vieja con sillas incomodas. El almuezo ofrecieron supuestamente con tres tipos de pescados y en el lugar solo nos dieron mojarra. Quien iba dirigiendo nos dejo literalmente botados a la mitad del tour y nos envió a otro destino solo con el chofer del carro viejo en el que ibamos.

(Translated by Google) TERRIBLE SERVICE! I do not recommend it at all, they approach you on the beach and give wrong information about the plans they sell; first they were not clear about the pick-up time, a detail that made us mistrust and we decided to go to the office, being there we decided to ask better what the plan was about, they assured us that it included entrance to the Tayrona park and that once inside we could camp (the additional cost was on our own) we could carry out the activity of careteo; At the time of picking us up everything was going well until we arrived, first it is not really in the Tayrona park although it is close IT IS NOT THE PARK, second in the area there was no camping place (our initial plan was that, we went with suitcases, tent and others) third, the guides had no control over who had paid and who had not paid for the snorkeling activity, many people got in and while that was happening we were trying to solve the issue of camping, which caused the boat to leave us, in conclusion we did not camp nor do we carry out careteo, ACTIVITY THAT WE PAY COMPLETE; we end up begging them to get us out of there and practically giving money to a company (if it can be called that) without scruples at all; We immediately called the office to ask for the money back since we did not carry out any activity, they gave us a thousand excuses and decided that they would call us later (they never did). BE VERY CAREFUL WITH THE PEOPLE WHO APPROACH YOU ON THE BEACH! and mainly with this company, AWFUL!!! (Original) ¡PÉSIMO SERVICIO! No lo recomiendo en absoluto, te abordan en la playa y dan información errónea de los planes que venden; primero no eran claros con la hora de recogida, detalle que nos generó desconfianza y decidimos acercarnos a la oficina, estando allá decidimos preguntar mejor de que trataba el plan, nos aseguraban que incluía entrada al parque Tayrona y que una vez dentro podíamos acampar ( el costo corría por nuestra cuenta) adicional podríamos realizar la actividad de careteo; Al momento de recogernos todo iba bien hasta que llegamos, primero no es propiamente en el parque Tayrona si bien es cerca NO ES EL PARQUE, segundo en la zona no había lugar de camping ( nuestro plana inicial era ese, íbamos con maletas, carpa y demás) tercero los guías no tenían control sobre quién había pagado y quien no la actividad de careteo, mucha gente se colo y mientras eso ocurría estábamos tratando de solucionar el tema del camping, lo que generó que la lancha nos dejará, en conclusión ni acampamos ni realizamos careteo, ACTIVIDAD QUE PAGAMOS COMPLETA; terminamos rogando que nos sacarán de ahí y prácticamente regalando dinero a una empresa (si es que se puede llamar así) sin escrúpulos de nada; De inmediato llamamos a la oficina para pedir la devolución del dinero ya que no realizamos ninguna actividad, nos dieron mil excusas y quedaron en qué luego nos llamaban (jamás lo hicieron) ¡MUCHO CUIDADO CON LA GENTE QUE LOS ABORDA EN LA PLAYA! y principalmente con esta empresa, PÉSIMA!!!

(Translated by Google) I see that after 5 years they continue to steal, on December 31, 2021 we bought a pass at the Donaire hotel in Palomino in which they promised us wonders and that they would pick us up at the hotel where we were staying. Starting with the fact that they never picked us up, we had to pay for a taxi to get to where the buses left, there was never order, they changed our plans and they charged us a considerable sum of money just to take us to a PUBLIC beach. Today we made the claim, they answered us once and then they turned off the cell phones. The company is in the name of Daniel Huberto Carrillo Ramos and from what I see they are Vencos who come to rob the Colombian and abroad. Hopefully the tourism police someday intervene and close this agency so they don't continue to cheat like that. (Original) Veo que después de 5 años siguen robando, el día 31 de diciembre del 2021 compramos un pasadia a el hotel Donaire en palomino en el cual nos prometieron maravillas y que nos iban a recoger en el hotel en el que nos hospedabamos. Comenzando por que nunca nos recogieron, nos tocó pagar taxi para llegar a donde salian los buses, nunca hubo orden, nos cambiaron los planes y nos cobraron una suma considerble de dinero solamente por llevarnos a una playa PÚBLICA. A dia de hoy hicimos el reclamo nos contestaron una vez y luego apagaron los celulares. La empresa esta a nombre de Daniel Huberto Carrillo Ramos y por lo que veo son venecos que vienen a robar al colombiano y al extranjero. Ojalá que la policía de turismo algún dia intervenga y cierren esta agencia para no sigan estafando de esa forma.

They sell you a tour for $20,000 per person and others for $50,000 per person, they offer 4 stops and only make two: 1 at the Pibe monument and the other in the bay where you can only stay for 25 minutes, they sell you the idea of ​​the park boyfriend and they tell you that if in those 25 minutes that you are in the bay you do not go to the boyfriend's park, it is not their problem, the girl who serves at the bus exit is not friendly, we went out in the limochiva because the mafia that was where We were going to leave, it was very full, they do not comply with quota standards, this being a danger for the tourist in the event of an eventuality, greater control over these services offered, they do not comply with the schedule they sell you.

Terrible service, and they stole my money, I booked a tour, they agreed to pick us up at 8:00am, it arrived at 10:00am and they didn't show up, I contacted the seller to tell him about the situation and to get the money back. , his response was that he did not have it, that he gave it to the agency, who were in charge of making the return, I contacted the agency and they told me that I should resolve this with the seller, I contacted again him and supposedly he was going to solve me, and to this day I have not received any response, I write every day and they do not respond to me, THEY STOLEN MY MONEY, THEY ARE UNPUNTUAL, DISHONEST, IT IS A TOTAL SCAM, I DO NOT RECOMMEND THEM 😡😡😡😡

They are a scam. We contracted a service with ÁNGEL ESCOBAR (scammer) where they offered me a Tayrona beach, breakfast and a large beach and they did not deliver that day. In addition, a visit to Playa Blanca the next day was included and they never picked us up. They don't answer the phones and they don't take charge. DO NOT HIRE THIS COMPANY THAT IS IN CHARGE OF SCAMING TOURISTS. We have no choice but to start legal action against this company of thieves.

Thank Milena who offered the tour to us Chileans who are on this adventure getting to know the Colombian Caribbean, we went on the sail and it was truly magical, thank you

Terrible, the truth is we were saved from the robbery because some people from Santa Marta told us just when they were waiting for us in a disgusting vehicle at the exit of the hotel for the supposed tour, they are Venezuelans and they deceive people with Tik Tok videos that they don't even notice. They remove the watermarks, as well as with photos of the hotels that are stolen from other pages, Mr. Eduardo Ternera, who currently works there, continues to send me his wonderful packages where he even gives a third day for the purchase of two, don't be fooled, they are some scammers, after I realized I didn't see them again and they began to locate themselves more in the center of the city, the people who recommend seem fake looking at their profiles honestly, I don't think that people who have been to Europe say that those Venecos provide a good service.

I had the opportunity to go on several tours in Santa Marta and everything was very good, they arrived on time, the tours were done as planned, the guides were helpful and upon return they left us at the door of the hotel. Super recommended!

Highly recommended, excellent service to enjoy your vacation

Super recommended!!!! Good attention