Featured Reviews


Frequently mentioned in reviews: hotel (8) friendly (7) nice (6) Hotel (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Dominican R. 2 years ago on Google
    Very old school spot that has a lot of history.... pool is cool... people are nice!
    1 person found this review helpful 👍

  • 1/5 ACTUAL AND F. 2 years ago on Google
    The room had no cold water. They had to send the bellman up to fix it and he still didn’t. He had no respect and kept referring to me as “Negra” which I know means black girl but I’m a guest and not his friend. He had an attitude when I told him the water wasn’t hot enough (room temp). I wish I picked somewhere else for my layover. That’s what I get for being cheap. I’d much rather spend the money and get something nicer. The walls were cracked up and the showers were rusted and the toilet was dirty and no wash cloths. I do not recommend at all. Wish I could give it 0 stars.
    1 person found this review helpful 👍

  • 1/5 Elizabeth R. 4 years ago on Google
    The gentleman at the reception was not friendly. We were 3 people 2 adults and one child and he gave us a very small room, I didn't feel comfortable and we paid more money for another room with 2 beds. I think I would not choose this place again it was too hateful.
    1 person found this review helpful 👍

  • 3/5 Ismail C. 4 months ago on Google
    I’ve stayed here a few times. Very friendly and convenient.

  • 4/5 Rudy T. 2 years ago on Google
    Staff is very helpful, food was delicious, place was overall clean. BUT... The pool was a bit neglected. I didn't use it just based on the looks of it, and I didn't see anyone in it either. The front sign can use a little maintenance as well.

  • 5/5 Tommy B. 10 months ago on Google
    Nice Clean Hotel with very interesting history. Definitely a nice place to stay has a gym and Pool and the rooms are spacious with comfortable beds.

  • 5/5 Henry I. 9 months ago on Google
    It is a bit old but good service, great kindness, comfortable rooms, beautiful pool and excellent breakfast included. The tv didn't work.

  • 3/5 Thomas F. 7 months ago on Google
    The hotel seats just about 5 minutes away from the monuments of heros. Hospitality is great , very friendly staff and overall very tidy. Breakfast not the best but tasty scramble eggs with cassava and or plantains along qith pickled red onions to ticket your taste buds and coffee of course. No lunch served. Near by is an outstanding Chinese restaurant serving favorite delights no regrets.

  • 5/5 Alfred C. 1 year ago on Google
    Nice hotel in Santiago, DR CHECK IT OUT

  • 5/5 Mike C. 1 year ago on Google
    I booked 2 days, and I only stayed 1 night. My reason for the 5 star review is I got my refund back for the second night on my credit card. I am Canadian and North American. They do business properly. Trust Hotel Matum. Room was decent. In the heart ❤️ of Santiago l.

  • 5/5 tommy r. 1 year ago on Google
    This place is good safe close to the monument good night life over there

  • 5/5 Denia R. 1 year ago on Google
    In Dominican Republic 🇩🇴 in santiago city is locate Matun hotel and casino. Bery clean hotel, excellent rooms the breakfast is excellent is included in the price Ivan from desk 😀 is very professional and friendly 😀 Mr jose luis the bell boy 10+. The staff, rooms and breakfast 10+. One of the first hotels I stayed more than one time for me second home away from NYC. I highly recommend 👌. Excellent price

  • 5/5 Jadelyse M. 3 years ago on Google
    This place has a nice historic feel to it. Don't go expecting luxury but the staff is very friendly and caring here. We stayed during quarantine/curfew and it wasn't lively at all but I can see they get filled and occupied without doubt the location is a major plus as well you have access to anywhere

  • 5/5 Raoul C. 2 years ago on Google
    A great experience! Fantastic service! A great location, near the best restaurants and night spots. And the history of the building is fascinating!

  • 5/5 Sai R. 2 years ago on Google
    I love it here. Very clean and the staff is very professional and very nice. It is right in front of the monument which is very historic and it is located right in the center of Santiago. I would recommend it to everyone

  • 5/5 Reinaldo Martinez P. 2 years ago on Google
    Good decision to rest one night and excellent location

  • 3/5 jhon j. 2 years ago on Google
    Although this Hotel has a significant historical value and it's part of Santiago's history, the hotel facility is ok, nothing to brag about. I would not recommend Matum as a layover option

  • 3/5 Erik C. 2 years ago on Google
    Its allright for such an old hotel. The wifi is kinda bad because of the thick walls, but the service is great, it includes breakfast and has quite the historical value. Just know that because to this everything might be a bit creaky. However its kinda as good as it gets in santiago

  • 5/5 Yasmin Santiago L. 2 years ago on Google
    (Translated by Google) Excellent, super friendly staff, very friendly. What we didn't like - the pool is very far from the rooms. The showers need to be remodeled. And the Hotel is perfect. (Original) Excelente, el personal súper simpático.muy amable. Lo que no nos gustó - la piscina está muy lejos de las habitaciones. Falta remodelar las duchas. Y el Hotel está perfecto.

  • 5/5 paula a. 2 years ago on Google
    (Translated by Google) Very nice, clean and with a lot of history (Original) Muy lindo, limpio y de mucha historia

  • 5/5 ALEX C. 2 years ago on Google
    (Translated by Google) It is a hotel that has great historical value. (Original) Es un hotel que cuenta con gran valor histórico.

  • 5/5 Jeffrey B. 2 years ago on Google
    Places to eat and drink all of the propertie . Great message!

  • 5/5 Julio M. 2 years ago on Google
    Super ver nice historical Hotel, excellent attention in Santiago City , Dominican 🇩🇴

  • 3/5 Michelle M. 2 years ago on Google
    Good place for holding or over nite stay yo get to your flight


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