(Translated by Google) Terrible service from the dermatologist TAMIRES. In addition to caring for the patient with extreme ill will and arrogance, she did not give me a solution for the rest of the things I requested because according to her, I would only have 6 MINUTES to attend to each patient (I didn't spend this time in the room and I was still attended to late) and guided me to reschedule another appointment, because in the next one she would prescribe the medicine for my problem because the time of 6 minutes would have passed. Total lack of respect, obviously I will not return with this girl even if it was free, imagine PAYING. I DO NOT RECOMMEND THIS PERSON'S SERVICE (Original) Péssimo atendimento por parte da dermatologista TAMIRES. Além de atender o paciente com extrema má vontade e soberba, não me deu solução para o restante das coisas que solicitei porque segundo a mesma só teria 6 MINUTOS para atender cada paciente ( não passei este tempo na sala e ainda fui atendida com atraso) e me orientou a remarcar outra consulta, pois na próxima ela receitaria o remédio para o meu problema pois já teria passado o tempo de 6 minutos.Total falta de respeito, obviamente que não irei fazer retorno com essa moça nem se fosse de graça imagine PAGANDO. NÃO RECOMENDO O ATENDIMENTO DESTA PESSOA

Nnnnn

Péssimo, Doutora Psiquiatra Eveny Machado horrível fui fazer a consulta não olhou pra minha cara e ainda fez 5 minutos de consulta passou remédio e mandou eu sair de uma forma grosseira. Fui marcar com um outro Psiquiatra, Doutor Daniel B.Figueiredo muito pior, grosso mau- educado estúpido, além de fazer terapia de 5 minutos ficou reclamando que tinha mais paciente para atender. Talvez esse doutor precisa de um Psiquiatra.

(Translated by Google) POOR MEDICAL CARE POORLY EDUCATED AND UNINFORMED I THINK SHE MISSED IT IN THE CLASS THAT TEACHES HOW TO TAKE CARE OF PEOPLE, AS IT CAN BE AS BAD AS A PROFESSIONAL ......HE SHOULD TREAT HIMSELF SHE DOESN'T DESERVE A STAR- RIDICULOUS LAURA DE CASTRO FEGIES (Original) PESSIMO ATENDIMENTO MEDICA GROSSA MAL EDUCADA E MAL INFORMADA ACHO QUE ELA FALTOU NA AULA QUE ENSINA A CUIDAR DE PESSOAS , COMO PODE SER TÃO RUIM COMO PROFISSIONAL ......ELE DEVIA SE TRATAR ELA NAO MERECE NEM UMA ESTRELA- RIDICULA LAURA DE CASTRO FEGIES

Bad, they just want to do the easy thing...

1 star is still a lot! The problem isn't even the clinic, it's the NotreDame Intermedica service itself. I had two appointments scheduled some time ago for the ENT, me and my 2 year old son. When I got there, I discovered that they CANCELED his appointment. And they even had the nerve to say that it had been canceled yesterday by the app. I don't even use the app logged into my son's username. I didn't even touch their app yesterday. I pay a lot for health insurance to be angry in a public place. Speaks seriously. Not to mention that it takes a while to make an appointment or try to speak to an attendant, because everything is automatic. I will never use their own network again! I go to the accredited one further away, but I no longer set foot in any Intermedica unit.

Ok.

A nota baixa não é nem pro centro clínico. A clínica em si é bem localizada, e o atendimento foi ágil na recepção. A experiência na consulta, porém, foi muito ruim. Se eu tivesse ido até a clínica passar no particular com a médica Deborah Benedita Contieri (dermatologista), talvez a atenção e o atendimento tivessem sido diferentes. Assim que entrei pra consulta, a médica perguntou o que estava acontecendo, e eu disse que tinha um cistinho atrás da orelha. Ela olhou de relance e sequer encostou, dizendo que não era nada. Também mostrei algumas verruguinhas que tenho nas costas e o procedimento foi o mesmo. Olhou por cima e disse que nao era nada. No final da consulta decidiu olhar (bem superficialmente) o cistinho atrás da orelha, e mandou eu curtir a vida, que não valia a pena ficar com cicatriz por conta disso. Se eu fiquei 5 minutos na consulta foi muito. Achei horrível e desumano esse tipo de atendimento. Se a pessoa se dispõe a atender convênio, tem que ter o mínimo de decência e atenção. Ou então fica só no particular que é da onde vem mais dinheiro.

(Translated by Google) 2 receptionists to serve a lot of people. I arrived 20 minutes early and already gave my appointment time. Hire more people to meet the demand!! (Original) 2 recepcionistas pra atender um monte de pessoas. Cheguei 20 minutos adiantado e já deu o horário da minha consulta. Contratem mais pessoas pra atender a demanda!!

(Translated by Google) Poor care from the unit's doctors. He had an appointment at 8:00 am, 8:50 am, the doctor had not arrived yet. I was referred to another one who did not have the ability to prescribe me a simple prescription and was completely stupid during the service. (Original) Atendimento péssimo dos médicos da unidade. Tinha consulta marcada às 8h, 8h50 o médico não havia chegado ainda. Fui encaminhada para outro que não teve a capacidade de me prescrever uma simples receita e foi completamente estúpido durante o atendimento.

Today, 09/28/2023. Today was very humiliating, the doctor's appointment was scheduled for 5:40 pm, I arrived at 5:50 pm, 10 minutes late, ok, but they didn't say anything to the clients that they have an internal rule, that they cannot be late because they have an internal policy that does not serve patients. The fact that we were not informed of this over the phone at notredame. This was humiliating because we pay a lot to expect to have good care, and the doctors don't care about the patients because this unit is the second problem I've had. Because I was having gastro that just upset my stomach. Today I'm going to see a broke gastro doctor because he showed that he really studied. I do not recommend this unit to anyone. They can't wait to close and leave, and Danese patients leave far and wide to seek care at this unit.

(Translated by Google) Today I was well attended by the employee, but due to a collective strike I arrived late, I had a return with Dr Maria Carolina Souza Queiroz, who, due to the delay, refused to receive me just for a return of exams that he himself asked for in previous consultations. The real situation that the Doctor does not use collectively because she would understand the situation of the patient who left home too early for an appointment and would not have a minimum of consideration. To verify a new text click here. (Original) No dia de hoje fui bem atendido pela funcionária porém por conta de uma greve de coletivo cheguei atrasado, tinha um retorno com a Doutora Maria Carolina Souza Queiroz que por conta do atraso se recusou a me receber apenas para um retorno de exames que a mesmo em consultas anteriores pediu que fosse feito. A real situação que a Doutora não utiliza coletivo porque iria entender a situação do paciente que saiu de casa muito cedo para uma consulta marcada e não ter um mínimo de consideração. Para verificar um novo texto clique aqui.

O local é o atendimento inicial através do auto-atendimento é ok. Funciona. No entanto, todos os médicos pelos quais eu já passei nesta unidade são ruins ou péssimos. A última foi a dermatologista Lesly Anne Bastista Tavares ou @draleslytavares no Instagram. A profissional prestou um atendimento medíocre, não chegou nem perto de mim pra olhar a minha pele, não me fez nenhuma pergunta sobre hábitos de saúde, idade, estilo de vida, se eu já uso ou cuido da minha pele, nada. Uma verdadeira preguiçosa, sem coragem de fazer uma anamnese básica. Se era pra ser atendida por um bot era só me avisar que eu ficava em casa.

Gostei do atendimento na recepção, foram educados é o que se espera. Já a espera para ser atendido na sala 7 no dia 21.10.22 pela médica dermatologista 40min. e uma consulta de 3min.😣. Obs.: Não estava cheio.

(Translated by Google) I was recently about to go to the medical appointment but unfortunately I only had 2 attendants to attend to the patients, I should put more employees in order to speed up the service. Note: Whenever I go to this clinic, the service at the reception is terrible but the service provided by the doctors is excellent. (Original) Estive recentemente para passar no consulta médica mas infelizmente só tinha 2 atendentes para atender os pacientes deveria colocar mais funcionários para agilizar o atendimento. Obs: Sempre que vou nessa clinica o atendimento na recepção é péssimo mas o atendimento dos médicos é excelente.

Terrible! I had a dermatology appointment scheduled for my son (newborn) today at 8:30 and the doctor didn't show up. I even understand unforeseen events, however, they only informed us after we arrived at the appointment location. Lack of respect and commitment. At the very least, they should make some adjustments, especially when it comes to a newborn baby. One star was still a compliment.

If we're even 5 minutes late, they won't serve us. But the “doctors” (if those professionals can be called that) are 1 or 2 hours late and the patients are left behind. Furthermore, these doctors barely look at our faces and the consultation lasts a MAXIMUM of 5 minutes. It's terrifying.

Terrible Service, the GNDI App, should have 100% of the specialties on the App, I go to the pulmonologist at Clinica Herminio Lemos, as well as in other clinics in ABC Paulista and SP, the pulmonologist who treats my father, aged 71, with pulmonary emphysema, did not have the decency to treat him on 11/29/23 at the same clinic, even though he explained that he left Peruíbe on the Coast of SP, because you do not have a pulmonologist in Baixada Santos to treat his patients with dignity, he traveled 150 km , he caught traffic when he arrived in SP due to the subway and CPTM strike, so the doctor said he wouldn't treat him because he had passed the tolerance of medical care, where is the empathy and respect for the patient? and every time I make an appointment for her I have to call the center and wait 1 hour to be seen, not to mention that the center should be 24 hours a day, but it only works from 7am to 7pm, even with a signed contract guaranteeing 24 hours, (that's up to GNDI legal and administrative process - in case you don't know or pretend not to know) listening to the endless URA music or hearing the attendant drop the call because he doesn't want to attend to the patient and schedule their appointments or exams, the service from this App, the website ( which never uploads the information) and the Customer Service Center are terrible!!! Pure disrespect for the patient/client and consumer of your health services, hire more doctors since you want to buy more service plans and sell your services to companies, have respect for the people who pay for this terrible agreement!!!

(Translated by Google) Promote the cleaning lady, she is more proactive and provides more patient care than the responsible Kelly. 3 hours late in service, zero support from the staff, and they even had the nerve to ask me if I know how a clinic works. Yes, I know, if you want, I'll spend a few days there and teach you how to work properly. (Original) Promovam a funcionária da limpeza, é mais pró-ativa e da mais assistência aos pacientes do que a responsável Kelly. 3 horas de atraso no atendimento, suporte zero da equipe, e ainda tiveram a coragem de me perguntar se eu sei como funciona uma clínica. Sim, eu sei, se quiser passo uns dias ai e ensino vocês a trabalhar direito.

(Translated by Google) I always liked this unit, but I came back disappointed today. My daughter had an appointment at 11:50 am with the pediatrician Natália, I got the password at 11:38 am answered at 11:58 am went upstairs, put the form in and waited until then normal, when they called me and I was informed that the Dr would have left and the doctor who was in the office was a dermatologist. I went down to reception and the girl fit in with another pediatrician, who didn't solve my problem. If we are instructed to arrive 15 minutes earlier, because the doctor cannot wait 15 MTS, since I wasn't even late, the reception was a little late, which doesn't justify it. I lost my time. (Original) Sempre gostei dessa unidade, porém hj voltei decepcionada. Minha filha tinha uma consulta marcada às 11:50 com a pediatra Natália, peguei a senha as 11:38 fui atendida as 11:58 subi coloquei a ficha e aguardei até então normal, qdo me chamaram e fui informada que a Dr teria ido embora e a médica que se encontrava no consultório era dermatologista. Desci na recepção e a moça encaixou com outro pediatra, que não resolveu meu problema. Se a gente e orientado a chegar 15 minutos antes, pq o médico não pode esperar 15 MTS , sendo que eu nem estava atrasada ,a recepção que atrasou um pouco o que não justifica. Perdi meu tempo.

A consulta pela qual eu passei nessa clínica realmente foi a coisa mais inacreditável em termos de medicina que eu já vi na minha vida. A médica ouviu meu longo relato, o IGNOROU completamente, e me perguntou "que remédio você quer tomar? vc quer receita?". Eu disse que há QUATRO ANOS eu havia tomado tal remédio, em tal dose. Ela assinou a receita com os dados que eu falei. Não encostou em mim. Não fez nenhuma pergunta sobre NADA. Depois de assinar a receita ela ainda disse que os sintomas que relatei não tinham relação nenhuma com o remédio =) Eu fiquei tão desestabilizada que eu não consegui fazer nada além de me despedir. Eu não vou expor o nome e CRM da médica aqui, esperando que a Clínica se manifeste e peça estes dados em particular.

Pode melhorar...qualquer consulta que vc marcar pode esquecer o horário ..nunca será cumprido ..sempre vai atrasar mais de 1 hora .e mesmo a pessoa com braço quebrado engessado e querendo uma simples consulta ela vai esperar 1 hora depois do horário marcado ....

(Translated by Google) I want to share my experience in this unit. The girl at the reception kind of rude and rude, talked to other people while I was doing my service. I was attended by a Dermatologist (Dr. Angela), who found the service to be terrible, arrogant, I felt the service with bad will, with the intention of dismissing herself quickly and cutting the appointment soon, I had barely spoken my complaint when she was already asking me to show the my skin, and everything from the chair, without using the stretcher for physical assessment. The chair far away from her (out of fear of Covid or out of contempt for the patient?), the appointment took no more than 10 minutes, pa pum! and go soon (do they work by production?). Very dissatisfied, I felt mistreated, and that's why I pay a lot of money on my insurance that I'm already thinking about canceling. Unfortunately I couldn't leave my formal complaint, but I leave my public complaint here and I hope that other people going through a similar situation leave their complaint too, so that this can be evaluated and the respective measures taken by Admon. (Original) Quero compartilhar minha experiência nesta unidade. A moça da recepção meio grossa e mal educada, falava com outras pessoas em quanto fazia meu atendimento. Fui atendido por uma Dermatologista (Dra. Angela), que achei o atendimento péssimo, arrogante, senti o atendimento com má vontande, com intuito se dispensar rápido e cortar a consulta logo, mal tinha falado minha queixa quando ja tava pedindo pra eu mostrar a minha pele, e tudo desde a cadeira, sem usar a maca para avaliação física. A cadeira bem distante dela (por medo ao Covid ou por menosprecio do paciente?), a consulta não demorou mais de 10 minutos, pa pum! e vai logo (será que trabalham por produção?). Muito insatisfeito, me senti destratado, e isso que pago um monte de dinheiro no meu convênio que ja tou pensando cancelar. Infelizmente não consegui deixar minha reclamação formal, porém deixo aqui minha denúncia pública e espero que outras pessoas se passar por uma situação parecida deixem sua denúncia também, para q isto seja avaliado e tomadas as medidas respetivas por parte da Admon.

Acabei de sair desse inferno chamado "Centro Clinico Herminio Lemos". Dra. Lorena Malovini Salomão atrasada em mais de 1h. Estava agendado para 16h27, cheguei 16h10, e as 17h45 ainda tinha em torno de 8 atendimentos em minha frente (ordem de agendamento, conforme a Dra. mencionou).

Não adianta vc ter consulta agendada , vc fica esperando no mínimo 1 hora pra ser atendido , total desrespeito com o paciente !

FUJAM DA REDE PRÓPRIA, a maioria atende com pressa pela alta demanda. Meu filho teve a primeira consulta aos 12 dias de vida com a Dra MARIA DULCINEA, essa grossa, estupida, nos atendeu com muita pressa e cheia de deboche… uma delas, foi que eu informei sobre meu leite, que demorou para descer e por isso estava produzindo pouco, porém meu filho nasceu com baixo peso, então continuei com a fórmula após sair da maternidade, dito isso, a grossa deu um sorrisinho de lado e disse que era pra dar só peito (e ponto)??? A consulta durou menos de 10 minutos, essa senhora precisa aprender a realizar um atendimento mais humanizado, principalmente com uma mãe de primeira viagem.

(Translated by Google) I was prepared for the worst after reading reviews. I was surprised! I chose it because it was the best agenda unit (date and time). Extremely airy, clean and 100% punctual place. Agile and extremely polite reception. As for the doctor who attended me (ENT) was great, very kind, professional and careful. 10 stars for it and maximum score for the unit (although very far from me) but in all aspects, it served well!! 🙏 (Original) Fui preparada pro pior após ler avaliações. Me surpreendi! Optei pois era a unidade de agenda melhor (data e horario). Local extremamente arejado, limpo e 100% pontual. Recepção ágil e extremamente educada. Quanto a médica que me atendeu (otorrino) ótima, muito gentil, profissiona e cuidadosa. 10 estrelas pra ela e nota máxima pra unidade (embora muito distante p mim) mas em todos os quesitos, atendeu bem!! 🙏

(Translated by Google) My wife had the worst service at this NotreDame Unit. I had a Glycemic Curve test to perform, I had already been looking for where to do it for 15 days, as I had already gone to another unit in Santana and had lost travel, time and expenses with parking and gasoline due to the lack of information from the Clinic and the Telephone Service, which they erroneously reported. that he performed in unity and does not actually perform. Then we found this one from Herminio, we read and they said over the phone that it was just a matter of going fasting, which we could do. It took exactly 1 hour and 30 minutes to arrive at the Unit, she paid for parking and when she entered she was informed that she could not perform the exam because she had not gone with an adult companion! Since none of the times warned about this Mandatory! And for the second time, she asked for time, money, gas and parking being 8 months pregnant and going through all that stress to perform only 1 exam! That after so many setbacks, we chose to pay for the exam in private at another laboratory! Since what we spend at NotreDame, between comings and goings and parking and attestation time at the service, it would be enough to have paid 4 or 5 exams for this one on the outside! Pure Frustration! (Original) Minha esposa teve o pior atendimento nesta Unidade da NotreDame. Tinha um exame de Curva Glicemica para realizar já tinha 15 dias procurando onde fazer, pois já havia ido em outra unidade em Santana e tinha perdido viagem, tempo e gastos de estacionamento e gasolina pela falta de informação da Clínica e do Atendimento Telefônico que informaram erroneamente que realizava na unidade e não realiza na verdade. Depois achamos esta da Herminio lemos e falaram por telefone que era somente ir em jejum que já poderia realizar. Foram exatas 1 hora e 30 minutos para chegar na Unidade, pagou estacionamento e entrando lá foi informada que não poderia realizar o exame pois não tinha ido com acompanhante maior de idade! Sendo que nenhuma das vezes avisaram sobre esta Obrigatoriedade! E pela segunda vez, pedeu tempo, dinheiro gasolina e estacionamento estando grávida de 8 meses e passar por todo esse stress para realizar apenas 1 exame! Que depois de tantos contratempos optamos por pagar pelo exame por fora no particular em outro laboratório! Sendo que oque gastamos na NotreDame, entre idas e vindas e estacionamento e tempo de atestado no serviço já daria para tem pago 4 ou 5 exames deste por fora! Frustração Pura!

Quick and efficient

I loved the service. The clinic is wonderful, the attendant is super friendly and attentive. The Dr was wonderful, he asked everything that had happened, how it was and referred me for other tests. It was all very quick and efficient.

Negligence is little. My sister made an appointment another month ago to see the surgeon, and she needs to have an urgent surgery that cannot wait more than 3 months as it is at risk to her life and on the day of the appointment, 12/04, the doctor was MISSING and the appointment was at 10:30 am, the place only informed her of the cancellation at 10:11 am. As she is an employee of one of the Notre Dame hospitals, they said they can't do anything and she needs to reschedule and return to the appointment waiting list. How can a place that works with VIDAS simply not care about a patient's needs?

Dermatologist consultation worse than pharmacy care, he wrote several prescriptions without even getting up from his chair. doctor verônica akahoshi a displeasure, I don't recommend it.

Terribly, the doctor didn't even get out of her chair to examine my wife, who felt a lot of pain in her stomach and had a fever all night. She said she couldn't do anything, gave a one-hour attendance certificate and put an end to the big “consultation”, if we can consider that a consultation… Thank you for the terrible service.

I've already been to the pediatrician with my son (Dr. Patricia, who no longer works, unfortunately) and I really liked it! I took exams and it was very quick and smooth. Very friendly employees! I came to the conclusion that those who complain are those who have never been to a SUS hahaha I honestly think everything works very well. One wait here and one there, but nothing that bothers you, super peaceful!

I live in the east zone and only got care in Cambuci. I had to take 3 buses to get to the place. There should be an ENT in Penha, Tatuapé and even in Salvalos to benefit the elderly in their mobility. Thanks

Super desagradável ter horário marcado e ser atendido depois de quase uma hora de espera , e solicitado chegar com 15 minutos antecedência, para que se vc não é atendido no horário correto, Irei reclamar na ouvidoria

(Translated by Google) I just went with my husband for an ENT appointment, we left the north zone to arrive at Cambuci and we were 20 minutes late because we are in São Paulo and we were not seen, because the doctor cannot see us 20 minutes late. That's because the day before my husband was in one of the emergency units of NOTRE DAME to be attended and he stayed 3 hrs and was not attended, is that possible? Now 20 minutes late if you understand the case of patience, you can't, right? I thought the SUS was bad, but look, I can see that the problem is the health system itself. (Original) Acabei de ir com meu marido em uma consulta para otorrino, saímos da zona norte para chegar no Cambuci e atrasamos 20 minutos pq estamos em São Paulo e não fomos atendidos, pq o médico não pode nos atender com 20 minutos de atraso. Isso pq no dia anterior meu marido estava em uma das unidades de pronto socorro da NOTRE DAME para ser atendido e ficou 3 hrs e não foi atendido, isso pode ? Agora 20 minutos de atraso se entender o caso do paciência não pode né ? Eu achava que o SUS era ruim, mas olha estou vendo que o problema é o sistema de saúde mesmo.

Consulta marcada às 16:09 cheguei às 15:40 já são quase 17 e ainda não fui atendida, porém o convênio pede para você chegar com 15 minutos de antecedência e dependendo do atraso não atende

(Translated by Google) I went to the Otorrino and Dr Anna Paula was SUPER attentive and careful. He listened to all my doubts and explained everything clearly. I know it's not easy to find good doctors, that's why we only leave to go in case of emergency... But doctors like this help us keep our health up to date! Thank you Dr. Anna Paula! (Original) Fui ao Otorrino e a Dra Anna Paula foi SUPER atenciosa e cuidadosa. Ouviu todas as minhas dúvidas e explicou tudo de maneira clara. Sei que não é fácil encontrarmos bons médicos, por isso só deixamos para ir em caso de emergência... Mas médicos assim nos ajudam a manter nossa saúde sempre em dia! Obrigada Dra. Anna Paula!

(Translated by Google) I've always been treated very well there. The best time to draw blood is right at opening 8/7 on Saturdays. I came for the evaluation because I was enchanted by Nurse Cris who took my blood. Beautiful, polite, funny. Congratulations Chris! (Original) Sempre fui muito bem atendida lá. O melhor horário para tirar sangue é logo na abertura 07/08 aos sábados. Vim fazer q avaliação porque fiquei encantada pela enfermeira Cris que tirou meu sangue. Linda, educada, engraçada. Parabéns Cris!

Nunca tive problemas nessa clínica, sempre fui atendida no horário marcado, atendentes muito educados, médicos atenciosos.

I don't recommend it even in serious cases. In addition to the place being far away, the dermatologist is rude and tactless. Provides a 1-minute service, gives aggressive feedback, becomes stressed and sends you away as quickly as possible. Simply rubbish and a disservice. Until now, I still don't understand the random outbreak that was today's appointment.

Terrible service, the clinician barely examines or gives a correct diagnosis of the tests, it even seems like he is doing you a favor. I hope they improve the staff because in a few days it will end up closing, because no one will want to leave the house and waste time being attended to by this incompetent person!

Terrible dermatologist doctor, has no empathy with patients, I do not recommend any of you to go to this clinic, a patient attacked the doctor, not even for her to cancel the appointments and apologize to the other patients for what happened and reschedule the appointments, I wanted to continue the care even after the episode of the patient attacking her, without any preparation.

I have my mother-in-law with a very serious allergy, the doctor she sees works at this hospital, but not every day, but the ill will, the lack of empathy, the lack of respect from the attendants is surreal... if you haven't They want to work, they are not willing to help others, they stay at home and sleep!!!!!!!!!