5/5 JJ F. 1 year ago on Google
We
arrived
late
and
room
service
team
was
efficient
by
getting
the
food
ready.
Preparing
written
card,
balloons,
snacks
and
toiletries
with
hearts.
It's
wonderful!
Kids
were
delighted
especially
the
eggs
cracking
design.
At
check
in
counter,
a
lady
staff
who
served
us
slow
in
verification
even
though
we
were
coming
with
kids
and
elderly
in
late
night.
We
take
a
while
to
complete
check
in
process.
Kind
concierge
lady
who
was
helpful
enough
by
telling
us
how
to
make
our
trip
to
Chinatown.
Thank
you
so
much
as
you
are
really
warm
our
heart
especially
we
are
situated
in
a
new
places.
You
are
truly
amazing
as
your
patient
make
us
feel
home
Another
incident
is
at
Riva
del...
Although
we
get
the
outdoor
seats
but
we
are
giving
a
not
so
happy
face
by
the
staff.
Even
we
said
thank
you
to
him
and
he
don't
even
have
eyes
contact.
The
incident
is
we
requested
to
have
outdoor
seats
and
staff
told
us
is
full.
But
I
noticed
that
the
guest
already
left
and
I
had
mentioned
to
a
lady
staff
2-3times
we
would
like
to
have
the
outdoor
seats
and
she
told
me
that
there
is
still
guest
sitting.
Unfortunately,
due
to
her
carelessness
there
is
another
2
staffs
just
came
and
refilling
the
seats
in
front
of
me
with
others
guests
and
I
was
truly
upset.
She
told
me
if
there
is
any
seats
again
will
informed
us.
And
when
I
mentioned
how
about
the
seats
behind
it
and
she
told
me
the
seats
are
for
table
of
5
and
we
only
have
4
person.
It
just
make
the
scenario
worst.
In
the
end,
a
blue
coat
guy
came
to
us
to
solved
the
issue.
However,
the
body
language
speaks
louder
than
words......totally
spoiled
the
dinning
experience
The
instructor
for
Muay
Thai
kids
was
a
great
trainer
and
kids
really
enjoyed
it!
Thank
you
for
performing
his
best
efforts.
Really
appreciate
it
For
the
room
actually
we
heard
loud
noise
coming
from
the
wall...
Not
sure
is
the
pipeline
from
bathtub?
We
do
enjoyed
ourselves
at
BKK
Social
Club.
Nice
cocktails
and
good
service.
Bravo!
Overall
experience
is
excellent,
the
team
doing
their
best
efforts
and
the
hotel
is
elegant
to
stay
with!
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