The staff is the WORST. They never answer calls, faxes take a thousand try before they actually get it ( and this happens with multiple other offices, so I know it’s them not knowing how to use fax or simply not checking) Cherry on top, they come with I know it all attitude, interrupting patients and just simply rude. Doctor is Great, but staff is really bad

Very bad service and unprofessional attitude. I called around 2:25 to book walk in for emergency, the person answered the call said I need to be there in person for lineup because I am new patient. When I left my work to be there around 2:45, front desk people said their clinic is closed and doctor will leave by 3:30. I said the web said you closed by 6pm and when I called 20 mins ago nobody told me that you are going to end of the day. They said their walk in only open from 9-2pm, even there is no notice to public. There is no sorry for entire conversation, and the lady who work at front desk even asked me if I really called their phone…… until I showed my phone history with their phone number clearly showing there, and she said they will close and the doctor cannot accept patients anymore. That was 2:45pm on Tuesday. Very unsatisfied experience, wasted time. now I am sitting at another clinic close by. Much better service.

I am very disappointed. I've been calling continuously since last Friday AM. No one answers the phone. When the phone is answered it's when the office is closing and no one is able to support me. I was supposed to have a phone appointment today with my family doctor and she did not end up giving me a call. Mind you, she also said she'd text me my results a week ago... didnt end up happening. I've been calling to get my chest xray results. It's unfortunate to see how unorganized this office is.

Very rude and mean. receptionist. Also gave me misinformation, wasted my time

Dr. Loka is very nice and professional but one of the receptionists is very rude. She can ruin your day. Be prepared if you are visiting the clinic.

I went the walking clinic at 11:40am. She told me it will take one and a half hours so I gave my number to call 15 minutes before. she called at 1:50 pm When I went there it’s been one hour and I couldn’t get to see the doctor I was waiting in the room the funny thing is the office closed at 3o’clock. I get to see the doctor at 315pm.

Apparently “booking” is useless and it will only be your turn once everyone else who was in the clinic is helped eventhough you went hours ago and was told to come back in 2 to 3 hours. Pro-tip: PLEASE next time don’t call it “booking” if I come on time and then make me wait until everyone is done. :))

I was in this clinic, but the receptionist asked me to pay for the service because my health card had expired. And when asked if they would reimburse me once I got my health card, she said no. Then I check the website, and it says there: Q. What if I forget to bring my health card when I go for health care? You may be charged for a health service if you do not have a health card. The ministry requests that the provider reimburse you for the service if it was an OHIP insured service and you can later show that you were covered by OHIP at the time of the service. Technically, I did not forget my health card; it expired, but I renewed it and did not receive it. Is the idea between forget and expired different in terms of reimbursement? And the two receptionists are not helpful at all. The only thing they have in mind is “no health card you pay”; they will not help you with any solution. This kind of service is not helpful to the community as well. **************** Thank you for your reply and clarification. I had my answer through the Ontario website, but it will be beneficial to inform your receptionist about this. They knew I renewed my card but had not received the physical card. At this point, they could have offered me a better solution rather than asking me to pay without reimbursement.

Iam going to this clinic for more than an year and half. On Sunday Dr Jeremy takes great care. All doctors Dr ramzy and Dr loka are good. Good amd helpful reception but she always has to handle lot of people they need two people on Sunday. Expect vert long waits here. On Sunday walkin it takes 3 hours most times, it's a small reception they need bigger place.

Front desk staff for the clinic is embarrassingly unprofessional, and incompetent. No manners, or customer service. Its a shame because Dr Loka is wonderful and caring, but not worth the whole experience.

Stay away from this place! Website says they close at 6pm.and walk ins accepted without appointment. But that's not the case. They simply don't care and very unprofessional. The worst ever experience.

Very bad service. The doctor doesn’t even care to listen to my symptoms. She just wants to send me away ASAP

this is the worst clinc any one can ever attend the staff yells at you they lose papper work they never answer their phones and if your black or muslim dont go to this clinic for they are racist and prejudice towers you openly

Was there today as a walk-in bcz my mom was not feeling well. the front desk was ok but after the doctor assistant came in name Nahid and did the checkup and said my mom has infection in her throat thats y she is coughing and has body pain and neck pain and gave prescription for antibiotics and the actual doctor didn’t saw her at all the prescription was under doctors name but the assistant did everything which was strange to me. we went to another clinic and the doctor prescribed tylanol for pain and said not to take antibiotics. I will never recommend this clinic as they don’t know what they’re doing and they can cause big issues with giving wrong information.

Whenever you call dr manal loka she is busy,she said not to take calls,she is with patient,she cant talk for 30 seconds even.The receptionist wont even try to give her a msg if its urgent.not for every matter you have to go to the Emergency and also not always patients are in a state to walk in to her clinic.So should be more professional towards her job and atleast attend to urgent phone calls.really disappointed i always see them roaming around the hospital as if its a living room and cant take calls for 1 min absurd

This clinic was my walk in at the begining abd after a couple of years I got it as a family Dr. They are great in everything nice receptionist great service especially Dr. Ramzy, Dr. Luka and please dont miss the health specialist Nahid in well being like food and work out advisor to lose weight, fat and colestrol. She is greatly a complement of this clinic.

Had a great experience! I went here right when they opened and the doctor was able to see me immediately. She was kind and helpful. There's a pharmacy in the front for your medication needs. All in all I was in and out of here in 20 mins.

I called 5 times since 9:00am and it rings 4 times and declined!!!!! Dont you have a voicemail atleast!

Went first time here as a walk in patient, waited for 10-15 min which was acceptable to me. Dr. Loka diagnosed the child's concern and prescribed meds which were effective. The pharmacy didn't have 1 of the 2 meds, but they told to come back after 4, and it was ready for pick up. Never had a such a smooth experience with a walk in clinic in Scarborough before. Thank you procare team and Dr. Loka.

One of the worst service and very unprofessional staff and doctor medhat Ramzy she really doesn’t care just keeps you waiting for long in the room and dosent come to see. I just went to check my blood pressure and see took more than 2 hours. She just tells you seat in the room and she does not show up. Such an unprofessional doctor with no care for others time where she just seats in her office and answers call

Dr. Loka is my family physician. It’s been more than 2 years and I’ve moved to another place but didn’t changed my family physician. Nowadays waiting is bit longer bcz Dr. Loka is so good and she’s so knowledgeable.

I booked an appointment a week in advance. I arrived on time, switched my shift for work as it was the only morning appointment and kept my son home for his 9:45am appointment. Only to find out the doctor arrived “30 mins late” and apparently there was a 30 min wait. Although, I had work and still had to drop my kid at school I still waited as 30 mins would be cutting it close but I didn’t do all of this for nothing. (Switch shifts, keep the kid home, cancel the bus, and drive there). After waiting 30 mins I inquired with the front desk how many people are in front of me there is still 5 people!!! What ?!? It’s already been half an hour. Not to mention the main reason why I booked an appointment was because I did not have time to sit in a walk in with my ADHD son, and I did not want to sit in a room full of germs when we are not sick. I ended up leaving the clinic after I was told there were still five patients in front of me. There was no seats for me or my son to sit down unless I wanted to be coughed all over by someone else as the seats were literally touching each other. The worst clinic!! The nerve, these doctors want you to respect their time and will charge you cancellation fees if you don’t show up but they can come in late whenever they want and make you late for work and Keep your kid home from school and miss half a day just to accommodate their availability only for them not to show up. They had no regard for the effect it had on the patients. I was a regular but will never return to this unprofessional poor excuse for a clinic! 1 star is me being generous!!

Booked an appointment online. When I arrived the receptionist did not let me know that the doctor was an hour behind schedule. Sat in the waiting room for 30 mins until I asked and then decided to leave as I had to work. The doctors here are ok but the admin team is terrible.

I am very disappointed. I've been calling continuously since Today morning and no answer. I was supposed to have an appointment at 9:30 but I was not informed they open at 10am the receptionist lady called me yesterday and I told her I had another appointment at 11:30 so I won’t be able to make it to this one she was like u can just come and call in the morning and they can help you. I’ve been calling all morning and still no answer very unprofessional!

Dr. Manal Loka is below one star. She sees way too many patients beyond her mental and physical capacity to take not sure if this will mean more money or what but she is compromising the quality of the care for the number of patients to take. I found Dr. Loka to be notably rude during my interactions with her, and there was a lack of follow-up, leaving me feeling dissatisfied with the overall experience.

My family and I have been patients of Dr. Manal for years. We've been coming to Procare for as long as I can remember. The doctors and staff here are very friendly and helpful. I've never had a negative experience here.

This place is so messed up ! Not organized at all !

I moved to the area about a year ago, and they have been my go-to clinic since then. Dr. Ramzy and his physician assistant, Yu Wang, are INCREDIBLE. When I needed medical attention during the shutdown, Yu Wang (only at the clinic on Saturday, at this time) treated me at the walk in clinic, and even booked a follow up call with me to see if I needed further help. I rarely met doctors who take that initiative, and that means a lot to me. Trust me, I am a physiotherapist myself, and I do follow up calls with my patients all the time, so it feels amazing to receive the same amount of care. The reason for all the seemingly bad reviews may be due to their long wait times, but they are doing their best. During the shutdown, there was barely any wait time. I recommend you call the office in advance, so you know how long it takes. The office has plexi glass and sanitizer everywhere, so you can feel safe inside. Rowena, the secretary, is very kind and helps me pass my messages to the doctor, who returns my call within the SAME DAY! The medical team works directly with the pharmacy staff inside the same clinic. My doctor's prescriptions are sent to the pharmacy electronically, and I have my medication within minutes. They also do free deliveries by the next day. Just today, I needed a prescription refill, so the pharmacy staff Rahim, told Dr. Ramzy to call me for a follow-up, which he did within an hour or so. Then, he sent the prescription to Rahim for it to be filled, and it will be delivered the next day. I truly appreciate their help, as it saved me precious off-work time, that I can spend relaxing, after treating 40+ hours of physiotherapy patients each week, during the pandemic. Truly, I feel like I have found my medical team home at this clinic. I hope you will give it a chance despite the reviews, since these may just be one side of the story! Thank you to the amazing team at Pro Care Clinic and Pharmacy!

Dr. Loka had saved my life... Her professional attention to details has given me profound comfort. The front desk staff has knowledge of each patient immediately. Such medical care makes me refer anyone in need with no hesitation. Thank you to the pharmacy also affiliated with this clinic.

The receptionist she very helpful,nice and willing to assist you in all your concerns.Me,my son and my husband and my tourist parents come in here when we need to see a doctor and if we are not feeling well my dad has hypertension and now the medication he prescribed to him is working for my dad. Even the prescription i getting in here is more cheaper in here than to other drug mart i tried to ask 3 drug mart but it was pricey. Thank you for always accommodating us and my family i can rate the service more than 10 stars above. And additional for this when i have a concerns before i come i called the clinic and they will entertain you and answered your questions. Thank you very much again.

I have been going there for 5 years now. Receptionist to the pharmacy to the doctor all are amazing. Also they always referred me to top notch specialists who has the quickest time to meet. However, I always had to wait even if I book but this is normal at every clinic

I love this clinic, Dr. Locka is simply the best! What an excellent doctor and all around human being.

Dr.Loka is very professional, so kind..I can get my medication from the pharmacy in the same spot

Hello pro care clinic Why is it files are always missing All information is on my file is outdated Appointment are not available for Dr Ramzy There has got to be a better way of determine sequence Instead of shoving all your patience in a small waiting area….

This is the best walking clinic I've ever been to doctor loca is the best doctor I've ever had I always get excellent service when I go there. And her daughter the pharmacist is wonderful thank you. I highly recommend it but I also recommend that you book online for your appointment. It's a simple process instead of waiting when you walk in the girls are really busy at the desk.

very professional reception and doctor. not overcrowded. my first time visit experience here is very positive and quite good.

Many thanks to "Dr. Manal Loka" for her help and patience She is so professional 💖 And the lady pharmacist "Rosette Habib" is so friendly and helpful 💖 Many thanks also to the ladies in the reception they are so helpful 💖

I had the pleasure of doing some work for this clinic and pharmacy. I was in there for a couple of days. I witnessed the helpful and cheerful staff at work. I would not hesitate to come here for for services. the neighborhood.

We been coming here for along time and Dr.Ramzy and Dr.Jamie have been amazing but the only issue is having the long wait time other than that they been good.

Dr Ramsay is a great doctor whom I’ve been going to for 3 years so far no complaints he does a good job!