Worst Customer Service! I went to change an unused device and not only did they refuse, but they talked down to me with superiority. I DO NOT RECOMMEND !

Attention Communications: The Park Lake Islanders never answer the phone!! How can customers have information?!?

It would be ideal for Mr. Diego from IQOS Island in Park Lake to announce to potential customers that he is going to make a sale, instead of ignoring them. A good training with the esteemed would be even indicated.

You couldn't find an employee more arrogant and disgusted with customers than the boy from 12.31..

A big joke. The boy who worked on 03.12.2023 has no idea how to sell. You end up as a customer humiliating yourself to buy a device (the limited edition stardrift) because he doesn't want to sell it if I don't have a Romanian number. I told her ok, my friend is buying it on her Romanian number and she is making an account. His reaction: but it's for you not for her, sorry! After several requests with a typical Romanian scowl, he accepted as if he was doing us a favor by selling us the device :)))). Embarrassing customer service. It's a pity that such characters work in direct contact with the client.

I decide when and if I want to replace the old iqos with the iluma, and yet as long as they are on the market, the cleaning problem will still exist. I don't know if it's okay for employees to sit on the phone, smoke and feel disturbed by this request. Then the cleaning performed extremely poorly that I had to try again at home. Well, on the days when there are 2 customers in the queue, you are categorically refused, it is somewhat understandable

Invatati-l pe Andrei sa vanda va rog frumos!

(Translated by Google) You won't get far with such staff! (Original) Cu asa personal nu ajungeti departe!

I don't know why they have so many bad reviews. Professionalism, seriousness, kindness. I exchanged a defective product.

Andrei knows how to make sales, but only to smokers, of age, who would normally continue to smoke.

(Translated by Google) Arrogant staff! (Original) Personalul arogant!

(Translated by Google) You say I give from them .. (Original) Zici că dau de la ei..

The boy sitting there is the biggest anti-smoking advertisement and iqos in particular.

Bad