I went to Orange in ParkLake that any mortal to pay my bills for contracted services, I got a ticket at the town hall and waited 50 minutes until it was my turn There were 2 young employees at the buttons, they had 2 speeds, slow and very slow, then they were on very slow, what do you want Monday after Sunday. They each had 2 left hands, they dropped on the ground what they put their hands on. There was another young lady who was pacing up and down but she wasn't serving, she was at work

I am having hard time understanding negative comments, the experience I had at the Orange store was excellent and this is unlike other GSM operator that really did not show care for the person. Orange stores I went to always had the person at the center mentality with their positive attitude. Particularly, both staff, Ionut and Dan in Parklake Orange showed amazing empathy and went further to explain details of the best package I could get for my family. The quality service is really about how the employees treat the customers. Thanks for that and keep it up!

Four operators available, m and one customer. They simply let me wait, in total ignorance and apparent concern, each with his phone. Admittedly, I didn't take an order number, but it was clear that I was waiting for my turn. Fortunately, the only girl suggested a colleague to take me. I think what bothered me the most was the attitude of the "apostrophe" who instantly replied "get a receipt next time!", defiant of course and without taking his eyes off his laptop. Therefore, we, the customers, pay the bills and we should also be obedient and know exactly what we have to do when we enter the store. I have a subscription to orange for 20 years, but today I felt like a small man! Maybe I should change something.

I bought a fitness bracelet from this shop in May, which I had to return because it was defective. The bracelet could not be repaired, so the service decided that my money should be returned. We are in October and I still don't have the money. People want me to go to the service to get my money back 😅 Mister. Orange representative from the shop very arrogant, when I went after about 2 months, to say that I have no news about the bracelet "hey come on it hasn't been 2 months" yes, it was only 1 month and 23 days😄 Not to mention, I've been to the shop at least 5 times without solving anything, something wonderful So epic, fff profi. You buy a product from orange and pray that it doesn't spoil. I am attaching some ss from an email thread, I have never seen anything like this in my life

Staff is rude and not willing to help at all and quite condescending.

Super kind. Big like for Adrian! He gave me all the possible options, also gave me the number to give me an answer later. I recommend looking for it when you get to the store. Give that guy a raise! 🙋🏽‍♂️

(Translated by Google) I tried to contact the staff of this store regarding an order. Not only did they not answer but they also blocked my number ... I can't call anymore! I think there are incompetent ones on what should be changed. (Original) Am incercat sa iau legatura cu personalul acestui magazin in legatura cu o comanda. Nu doar ca nu au raspuns dar mi-au si blocat numarul ...sa nu mai pot suna! Consider ca sunt niste incompetenti pe acolo ce ar trebui schimbati.

Merg si nu rezolv nimic , nici macar nu am ajuns sa discut cu cineva despre prb mea . Cand sunt 5 clienti nu se sta cu unu 20 de min ... Sau se fac ghisee separate pt consult cu agentu, nu sa stea omu 1 ora la rand ....

I was really scared when I saw the reviews, but I decided to give them a chance. The service was excellent, everything solved quickly and promptly. The experience was great! - totally opposite from what you can read in other reviews about this Orange Shop. Being an Orange customer for 13 years, all can I say is that my first interraction here was excellent. Traded an old phone, bought a new one, transfered data, insured the new phone, bought one accesory - all in about one hour. So thank you, dear Orange Shop staff from Park Lake Mall!

Friendly and knowledgeable staff.

(Translated by Google) Their program starts at 11 am. They did not display the schedule at the entrance. Instead the staff is very friendly. (Original) Programul lor incepe la ora 11 am. Nu au afișat la intrare orarul. In schimb personalul este foarte amabil.

(Translated by Google) the most insensitive and lying phone salesmen in the entire network of orange stores (Original) cei mai nesimtiti si mincinosi vanzatori de telefoane din toata reteaua de magazine orange

(Translated by Google) The program is incorrect. And they didn't display any programs at the entrance. (Original) Programul este eronat. Și nu au afișat vreun program la întrare.

(Translated by Google) If the store is closed, stop putting people on the road (Original) Daca magazinul e inchis nu mai puneti oamenii pe drumuri

Angajatii au fost tare draguti, mi-au explicat frumos orice nelamurire pe care am avut-o, am numai cuvinte de bine de spus despre acest shop :)

(Translated by Google) Excellent service, I was taken immediately, the services offered by the employees these locations have a rating of 10+ (Original) Un serviciu excelent, am fost preluat imediat, serviciile oferite de angajații aceste locații aunt de nota 10+

(Translated by Google) Why do you have a receipt if the order is not followed? When I arrived at the store, the two agents were busy, I took a receipt and waited. Then people started appearing and they were received without a warrant. On the screen, it appears at one point that my number is following, I looked at the phone for two seconds and my number disappeared from the screen :))) (Original) De ce aveti bon de ordine daca nu se respecta ordinea? Cand am ajuns in magazin, cei doi agenti erau ocupati, am luat bon de ordine si am asteptat. Apoi, au inceput sa apara oameni si au fost primite fara bon de ordine. Pe ecran, aparea la un moment dat ca urmeaza numarul meu, m-am uitat doua secunde la telefon si a disparut numarul meu de pe ecran:)))

(Translated by Google) Super staff, they have patience, they find solutions where no other Orange employee has succeeded. I strongly recommend this store. (Original) Super personal, au rabdare, gasesc solutii acolo unde nici un alt angajat Orange nu a reusit. Recomad cu incredere acest magazin.

Una din cele mai proaste experiente pe care le-am avut, staff-ul siktirit, indiferent, zici ca le ceri din casa, orice problema NU se poate rezolva aici, recomand tuturor sa își rezolve problemele online si sa nu vină în acest magazin deoarece veți pleca cu mai multe probleme decât ați venit

(Translated by Google) The service is deplorable, I waited 1 hour and there was no one before me to load a card (Original) Serviciul e deplorabil, am asteptat 1 ora si nu era nimeni inaintea mea, ca sa incarc o cartela

(Translated by Google) Friendly staff who offer you solutions to your requirements (Original) Personal amabil care iti ofera solutii la cerintele tale

(Translated by Google) A location full of incompetents. People who have come to work in this field without knowing what professionalism or common sense rules mean. I hope that the people from orange will analyze the situation of the employees, like Miss Bostan Alina, who has no idea what she is looking for there. I do not advise anyone to enter this orange location. (Original) O locație plină de incompetenți. Persoane care au ajuns să lucreze în acest domeniu fără să aibă habar de ceea ce înseamnă profesionalism sau reguli de bun simt. Sper ca cei de la orange să analizeze situatia angajaților asemenea domnișoarei Bostan Alina ,care habar nu are ce cauta acolo. Nu sfătuiesc pe nimeni să intre în acesta locație orange.

(Translated by Google) Stinky employees, it doesn't help you at all. (Original) Angajati puturosi, nu te ajuta cu nimic.

(Translated by Google) It can be a lot better (Original) Se poate mult mai bine

(Translated by Google) I waited an hour to buy a prepaid card given that there were only 2 customers in front of me who bought phones and there were 2 operators available! I don't know if it's about the very cumbersome process or the skill of the employees, but it's unacceptable for 2021! Shame on Orange! (Original) Am așteptat o ora sa cumpăr o cartela prepay in condițiile in care erau in fata mea doar 2 clienți care și-au cumpărat telefoane și erau 2 operatori disponibili! Nu știu dacă este vorba depsre procesul foarte stufos sau de priceperea angajaților însă este inacceptabil pt anul 2021! Rușine Orange!

(Translated by Google) Not recommended! (Original) Nerecomandat!

So many comments related to prepay and payments, but don't you guys know that you can do these things online? And it takes less than a minute. You are frustrated that the employees don't talk to you for an hour, and they spend with others, the people do their job of counseling, of solving clients' problems, not of standing around. I was very satisfied with the attitude of the store employees, led by the manager who personally got involved in solving my situation, a delicate situation that could not be solved in other Orange centers in Bucharest. Therefore, I want to thank the Parklake team for their patience, understanding and professionalism.

Kind and caring employees!

No customers in the store, two employees at the counter. They said they don't serve me if I don't get a receipt. Embarrassing!