(Translated by Google) Disaster in customer service ... I bought an exposed product after which, at start-up, I found that it was both incomplete and unusable, due to a malfunction caused by the sale without the essential part of the operation! I called them at the store, to inform them that I am returning the product and the reason .. their answer was: "it was known that it was incomplete, we do not know why he sold it to you who sold it to you. Bring it back and we will return the money .. "What can you say after such an answer. So I went through half the city again, to take the product back. I had a copy of my invoice and a receipt (because the originals were already on the books). The second surprise was that they did not return my money, because it is not the original receipt. After the gross incompetence of which they proved, instead of apologizing and trying to rectify the situation, with the characteristic tone of the people we do not escape once, I say: "I have communicated by telephone that the voucher will be original. "obviously false thing, otherwise I would have brought it. I asked to check the recorded call, I was told to check it (!) I do not give a name, because I do not go down to their level ... I only think if the bosses of this company know what is going through their organs. Maximum shame (Original) Dezastru in serviciul clienti... am cumparat un produs expus dupa care, la punerea in functiune, am constatat ca era atat incomplet cat si nefolosibil, datorita unei defectiuni aparute in urma vanzarii fara piesa esentiala functionarii!! Am sunat la ei la magazin, sa le comunic ca returnez produsul si motivul .. raspunsul lor a fost: "se stia ca era incomplet, nu stim de ce vi l-a vandut cine vi l-a vandut. aduceti-l inapoi si va returnam, banii.." Ce poti sa mai spui dupa asa un raspus. Asa ca am parcurs din nou jumatate de oras, ca se le duc inapoi produsul. Aveam la mine copia dupa factura si bon (intrucat originalele erau deja la contabilitate). A doua surpriza nep[lacuta a fost ca nu mi-au returnat banii, pe motiv ca nu este bonul original. Dupa incompetenta crasa de care au dat dovada, in loc sa-si ceara scuze si sa incerce sa dreaga cumva situatia, cu tupeul caracteristic oamenilor de care nu mai scapam odata, imi spun: "v-am comunicat telefonic ca va trebuie bonul in original" lucru evident fals, altfel l-as fi adus. Am solicitat sa verificam convorbirea inregistrata, mi s-a spus sa o verific eu (!) Nu dau nume, intrucat nu cobor la nivelul lor... Ma gandesc numai daca sefii acestei firme stiu cam ce se petrece prin orgada lor. Rusine maxima

(Translated by Google) Zero communication. All employees are "busy" or "not from the district where you work". I do not recommend. (Original) Comunicare zero. Toti angajatii sunt " ocupati" sau " nu sunt de la raionul unde ai tu treaba". Nu recomand.

(Translated by Google) I received a gift voucher to buy a phone. The product I needed was not available in the altex from which I took it and I could not order it online although I tried with the team from that altex. They sent me to a store that has the physical product and assured me that I would solve it at home. I came across media galaxy mega Mall (media galaxy being also altex) and they saw that the voucher was being used (software error, I couldn't use it when ordering online and the product was not physically in another store). Instead of listening to me, calling the altex from whom I come to talk, helping me in some way or trying to find a solution, they kicked me out of the store and the saleswoman told me what I was arguing about. ? I'll call them to talk, they don't know the phone number from another altex and they don't want to call. I walked halfway around Bucharest to be kicked out and to be answered insensitively, not to be helped. This is what happens to customers who buy a phone for over 2000 lei. 0 assistance from them for their broken system. Shame you make fun of people's time and nerves, someone so insensitive lack of dedication to the customer should not work in a store. (Original) Am primit un voucher cadou la achiziția unui telefon. Produsul de care aveam nevoie nu era disponibil în altexul din care l-am luat și nu îl puteam comanda online deși am încercat cu echipa din altexul respectiv. Ei m-au trimis la un magazin care are produsul fizic și m-au asigurat ca o sa rezolv la casa. Am nimerit la media galaxy mega Mall (media galaxy fiind tot altex) și aceștia au văzut ca voucherul era folosit (eroare de soft, nu am reușit sa îl folosesc la comanda online și nici fizic nu era produsul în alt magazin). În loc sa ma asculte, sa sune la altexul din care vin sa discute, sa ma ajute într-un fel sau sa încerce sa găsească o soluție m-au dat afara din magazin și mi-a zis vânzătoarea ca ce fac o cert pe ea? Sa sun eu sa vorbesc ei nu știu numărul de telefon de la alt altex și nici nu vor sa sune. M-am plimbat prin jumătate de București sa fiu dat afara și sa mi se răspundă cu nesimțire, nu sa fiu ajutat. Asa pățesc clienții care își cumpără un telefon de peste 2000 de lei. 0 asistenta din partea lor pentru sistemul lor stricat. Rușine va bateți joc de timpul și nervii oamenilor, cineva atât de nesimțit lipsit de dedicația spre client ar trebui sa nu lucreze într-un magazin.

(Translated by Google) Pay attention to these fools give you exposed products that have other TV codes and models (Original) Atentie la acești nesimțiți iti dau produse expuse care au alte coduri si modele de Tv

Great electronics retail store. The staff is great here always: they take care of their customers, offer information and even help you even if you are in need and don't buy anything. I asked a sales rep to help me charge my dead cellphone and he came from the back with a suitable cable. What more can I say for customer service? Totally recommend them.

We purchased a dryer today at Media Galaxy and we were very happy with the service. The salesperson answered all of our questions, and delivery will be this week. This will be the first time my in-laws will ever have a dryer, and I am very excited for them to experience this convenience.

(Translated by Google) They are not serious (Original) Nu sunt seriosi

(Translated by Google) I like Flanco a little. Both seem to be used Chinese stores. In addition, we did not find what we were looking for, a short-range charger. (Original) Imi place la fel de putin ca Flanco. Amandoua parca ar fi magazine chinezesti de second hand. In plus, nici n-am gasit ce cautam, un incarcator cu fir scurt.

(Translated by Google) It is okay. I received help in locating the desired products, as well as some basic explanations. , I discovered that it had been returned by someone for inconsistency 😟) I was disturbed for the simple fact that although I noticed the defect of the product insisted on buying it, "if it doesn't work you bring it back" 😟 (Original) Este in regula.Am primit ajutor în localizarea produselor dorite,precum și câteva explicații de baza.Surpriza a fost când am ales produsul,a fost adus din depozit și am constatat că fusese desigilat(nu i asta problema,dar la o privire mai atentă,am descoperit că fusese returnat de cineva pentru neconcordanta 😟)Am fost deranjată pentru simplu fapt că deși am observat defectul produsului se insista să l cumpăr,"dacă nu merge îl aduceți înapoi"😟

(Translated by Google) Until recently I would have given 5 stars for ALTEX. In 15 years I have bought dozens of products online and about the same directly from stores. I give 3 stars because 5 from the past and one deserved now give the average. On Friday I needed vacuum cleaner bags, I check on the site where I find them (I wanted the Veranda but there was limited stock), I go to Mega Mall at Media Galaxy where it is stated that there is enough stock and there I find out with amazement that the discounts on the site do not apply in the physical store unless you make an online reservation, etc. ZERO rating for the company's policy. It's not fair! But if I kept going, I bought it. In a few minutes I will find the same much cheaper product on the same floor at Carrefour. On the site it is not an easy warning that the discounts do not apply in the physical store. Just as cigarette manufacturers are obliged to make certain warnings on packages, with characters of a certain size, it would be correct for Altex to warn on the site about the discounts that they do not apply in the physical store. By the way, at the end of last year I also ordered a cable online optical that arrived later than the rest of the order and in fact what corresponded was only the packaging because inside was a USB extension cable. I sent a notification, I received a confirmation that it was registered and ... closed subject. Not even an answer that the right one has been sent and the rest is up to me. From my point of view, someone from ALTEX adjusted the stock on my load. (Original) Pana de curand as fi dat 5 stele pentru ALTEX. In 15 ani am cumparat zeci de produse on-line si cam la fel direct din magazine. Dau 3 stele pentru ca 5 din trecut si una meritata acum dau media. Vineri aveam nevoie de saci aspirator , verific pe site unde gasesc ( vroiam la Veranda dar era stoc limitat ), ma duc la Mega Mall la Media Galaxy unde se preciza ca e stoc suficient si acolo aflu cu stupoare ca reducerile de pe site nu se aplica in magazinul fizic decat daca faci rezervare on-line etc.Nota ZERO pentru politica firmei. Nu e corect!Dar daca tot am facut drumul am cumparat.Peste cateva minute gasesc pe acelasi palier la Carrefour acelasi produs mult mai ieftin. Pe site nu este o atentionare facila ca reducerile nu se aplica in magazinul fizic. Asa cum producatorii de tigari sunt obligati sa faca anumite atentionari pe pachete , cu caractere de o anumita marime corect ar fi ca si Altex sa atentioneze pe site in dreptul reducerilor ca acestea nu se aplica si in magazinul fizic. Ca veni vorba , la sfarsitul anului trecut am comandat on-line si un cablu optic care a ajuns mai tarziu decat restul comenzii si de fapt ce a corespuns a fost decat ambalajul pentru ca in interior era un cablu prelungitor USB. Am trimis o sesizare, am primit o confirmare ca s-a inregistrat si .... subiect inchis. Nici macar un raspuns ca s-a trimis ce trebuie si in rest ma priveste. Din punctul meu de vedere cineva de la ALTEX a reglat stocul pe carca mea.

(Translated by Google) You are not offered help, the most incompetent and insensitive employees.🥴 (Original) Nu ti se oferă ajutor, cei mai incompetenți și nesimțiți angajați.🥴

(Translated by Google) Too crowded, you can barely move. (Original) Mult prea aglomerat, abia ai loc sa te miști.

Staff is not helpful. Its difficult to buy anything or to find someone to help. Doesnt worth to lose time!!

No one around to ask questions or details, merchandise wrongly labelled

(Translated by Google) Mr pretty fair kind of washing machines! (Original) Foarete amabil domnul de la masini de spalat !

Great customer service! I reserved several products during the night and I got a very cheerful call after they opened to confirm everything was OK. It really made my daym

It waa good. So good that it actually made me feel good. The level of goodness reached in this media galaxy is out of this world. So I can say that the answer to "how was media galaxy?" it is extremely out of the ordinary good.

One of the nicer shops / showrooms. It's good that you can find someone to ask questions and they are happy to show you things and to help (to some degree) compare products. Also they have a good variety of products of many categories...

the place where you can buy almost anything one of the best retailers in romania, they have decent prices, sometimes really good offers, mostly i am happy with their services, good return policy and fairy decent staff and delivery

Purchases done fast, sellers advice you well, and offers are very good. Only happy to buy there, with a wide quantities of products to appeal and seduce everybody.

(Translated by Google) I recommend! (Original) Recomand!

(Translated by Google) Good prices good services buy objects from here the bank uni credit, quick resolution (Original) Preturi bune servicii f bune cumpăr obiecte de aici banca uni credit, rezolvare rapidă

(Translated by Google) suuper (Original) Suuper

I found electronic things at good prices

(Translated by Google) Friendly staff, varied range, prices ok (Original) Personal amabil, gama variata, preturi ok

(Translated by Google) It's a great place for shopping and fun (Original) E o locație super pt cumpărături și distracție

(Translated by Google) One of the best malls. However, there are problems with parking in the basement (Original) Unul dintre cele mai bune mall-uri. Totusi sunt probleme cu parcarea de la subsol

Good place

(Translated by Google) A shop with all ... (Original) Un magazin cu de toate...

(Translated by Google) Super TVs (Original) Super televizoare

(Translated by Google) Thanks to the employees! They give explanations and help to find the product you want! (Original) Mulțumit de angajați! Dau explicatii si ajută la gasirea produslu dorit!

👍

(Translated by Google) Ho.ho.hooo (Original) Ho.ho.hooo

Ok

Eduard meger it very cool men Broooo

(Translated by Google) Very many appliances at a very good price (Original) Foarte multe electrocasnice la un preț foarte bun

It has a lot oh tech in it

(Translated by Google) Good. (Original) Bun.

Good stuff, good prizes

This time my experience was nice, the staff was very respectfull and seemed to know what they were doing.

Ok prices, I guess. Although, the human experience is not the greatest.

Return without original bags is impossible. Bought two devices, both defective. Tried to return them but it was not possible.

Nice

The biggest media galaxy shop i have ever visited so far . A lot of products

It's ok, but I did not find all what I need there.

They didn t let me return my products.

(Translated by Google) I wouldn't have given a star. Poorly trained, impertinent staff, who do not know how to apologize when they make a mistake in front of the client, disorganized staff, and the manager instead of apologizing for the inconvenience created to the client, also blames him. (Original) Nicio steluta nu as fi dat. Personal slab pregatit, impertinent, care nu stiu sa si ceara scuze cand gresesc in fata clientului, personal dezorganizat, iar managerul in loc sa si ceara scuze pt neplacerea creata clientului, da vina tot pe el.

(Translated by Google) Fools give you the product in the window. (Original) Nesimțiți va dau produsul din vitrina.

Rude staff, ignores customers all the time. That's why all your customers go to the competition next door!

(Translated by Google) Dust, I was on Thursday, after the adapter in the employee, after I showed him the model on the phone, and I told him what I needed, he told me he didn't have it and then he decided he had the adapter, of course not what I needed me, I asked him if the one I showed is safe .... the answer was yes..normal he gave me what I don't need .. train the employees that they are dust..it's not good for 20 ron it's vb for my time. (Original) Praf ,am fost joi ,după adaptor in angajat ,după ce i am aratat modelul pe telefon, și i-am spus ce am nevoie ,mi a spus că nu îl are după care s a hotărât el ca are adaptorul ,bineînțeles nu ce imi trebuia mie ,l am intrebat daca este sigur cel pe care i l am aratat....raspunsul a fost da..normal ca mi a dat ce nu trebuie.. instruiți angajații ca sunt praf..nu e bun de 20 ron e vb de timpul meu.

(Translated by Google) Iphone xs good (Original) Iphone xs bun

(Translated by Google) Polite staff. (Original) Personal amabil.

(Translated by Google) Hi (Original) Bună

(Translated by Google) Discounts throughout the year. (Original) Reduceri pe tot parcursul anului.

(Translated by Google) Affordable prices, friendly staff. (Original) Preturi accesibile, personal amabil.

IT

(Translated by Google) Many quality products! (Original) Multe produse de calitate!

(Translated by Google) Good prices for some products Not for everyone (Original) Preturi bune pt unele produse Nu pt toate

(Translated by Google) Prices a little higher than online, but many products and methodically organized. (Original) Preturi un pic mai mari ca online, dar foarte multe produse si organizate metodic.

(Translated by Google) The greatest variety of products, for good! (Original) Cea mai mare varietate de produse, pe bune!

Train your lazy boys who are sales assistant to help the customer! Twice I found myself in your shop asking nicely for a product or help, and no help at all. They are too busy lazing around, shop empty. In the first instance, your sale guy advised me wrong, found out by stepping in next door in Geekmall.