I ordered on June 11, 2021, a full kitchen furniture and full home appliances from Ikea (Romania), but I was delivered a kitchen without 5 doors and I wasn't delivered with handles for any doors or drawers. I wasn't told that the doors will arrive late in stock, it was only after I called Customer Services to ask for the doors that I found out they will arrive on September or maybe never. I was told that the doors will come in 2 months. I sent several emails asking for a solution, but Ikea came to install the incomplete kitchen and afterwards offered to change all doors with doors from an inferior product (as price and design), announcing me that the 5 missing doors will be delivered in 3 months instead of 2 months. I then asked for a discount, as all my things have been and are currently on the floor and I am not able to use the kitchen for more than 50%, and Ikea refused to grant me a discount and propose the installation of provisory doors at my cost. I proposed Ikea to pay for the provisory solution and refused to do so, claiming system issues :). I then asked for the handles to be delivered and I have now to wait one more week for their installation. I regret buying the kitchen from this company, I thought they are professional and customer oriented, but their approach is abusive and neglectful and rigid. Moreover, the advertising they make about their products and services is misleading, as the quality of their services is low.

Ok, not very crowdy this weekend, nice products, good prices. Some old products changes the contain of the package and use paper boards instead of wood panels, which impacting the quality of building for final product. Example: Kallax front door panel. Door is from wood, lateral panels are from paper plates, instead of wood, and when mounting the screws passes lateral panels and scratch the Kallax frame. Few years ago there were 2 wood panels instead paper panels...

We are form Tirgu Mures, Romania. A month ago we ordered some furniture from them (1000 euros and payed by card). The package has not arrived, it seems to be lost. They literally don't care, nobody called us. We have no idea what to do. This is happening because we are Romanians and they are a big corporation that can do anything in poor eastern European countries? I will keep updating this! - 20.12.2022 - They are still searching...Maybe in 2023?!

Why did you remove the toddler play island? It was very convenient to get a snack and give your child attention. Also, why can't you buy food without a menu? I have to incur unnecessary expenses, I take only one schnitzel, and pay more mashed potatoes, which I do not need. Very bad. The toilet has a terrible smell and very dirty plumbing. I won't go there again.

I used the self scan option in the IKEA app. Very useful. I scanned each product with my phone before putting it in my shopping cart. I had plenty of time to arrange and rearrange everything in my shopping bags. When I got to the self-scan checkout, everything was already in order. I just scanned my app, paid and left. I also used the app to plan in advance what boxes I would buy. I measured my dresser at home, compared the measurements to the size of the boxes stated in the app, and added the boxes I needed to my favourites list. I did this for every product. By the time I got to the store, I knew exactly what to buy and how many of each. I also had the option of ordering everything for next day delivery, but I preferred to go to the store. Lots of different products. There’s something for everyone.

Regardless of the shop, their customer support is horrible, they give attitude and have no explanations. The company has places for click and collect, but will not let you use it so to pay extra for delivery. Even then, the website is so poor that it gives the option as valid and when placing, ....ooo we have an error we cannot suddenly.... The email for contacting is gray out on the website, so they know about how many complains they would get and they just cancelled the option.

There are so many ideas of how you can use the tiny space in your home, I just love it

God forbid that you will have to interact with customer support, they don't care. And spare me Ikea with you standardized "your message is important for us" notice, if you'd care then customer support would have solved any issue.

Useless, quick to take money from your bank account after an online purchase, however half of the goods ordered are not in stock. Trying to reach customer services for an explanation is pointless as nobody replies. Company is a complete and utter joke, customer satisfaction is not something they value, but i assume profits and kpi's are on the managements agenda

I love Ikea. If you go there during weekends you will find it very crowdy. But, if you can go during week, it's very ok to pay it a visit and discover a lot of useful gagets, furniture, kitchen accesories, storage units, even flowers and some food. Also, at the finish line there is a place where, if you go to thw perfect moment, you can find furniture and accesories at discount. You usually pay 60% from the full price and they look very good. We (me and my husband) bought few things from this part of the store and still use it. You can't miss to buy meetballs and drink some water with cranberry taste. 😊

The store has a specific style when it comes to furniture and decorations, everything seems smart and smooth. It's a bit confusing the way they structured it, you could get lost in it, it takes a while to find what you need but maybe that is also due to its size. Their restaurant is average, decent food for the prices they are asking. I actually enjoyed the salmon soup but it seems it's not available anymore. Got a side dish made of whole grains and vegetables, not that good. Also those sodas seem like the unhealthiest options out there. Would've appreciated at least a sugar free option. The self scan app works well, but it's a bit confusing and I usually remember to use it after gathering everything in my bag. Maybe they should have some ads reminding you about it in store.

Good enough for all that you need when it comes to Ikea-furniture and thank you for offering vegan options on your fast food menu (their vegan hotdog is awesome).

Word to the wise, if you can't take it with you don't buy anything from IKEA. They sell things they don't have in stock and don't tell you that. One could be waiting a lot longer for the product than told at purchase. Also items delivered are often incomplete, missing drawers, doors or various other parts. Also parts could be damaged as well. Their Customer Service Call Center is beyond absolutely useless. They cannot provide any information or solutions plus they'll tell you that they'll call you back. They never do. One has to go to the store to raise hell to get somewhat immediate results. My advice is to buy from other furniture stores. Shame on you IKEA.

Found everything that I needed. Not too crowded on a Thursday. Also, the vegetarian hot dog was better than expected

Very bad if you try to buy online. They take your money in advance and then you need to search for your parcels, because we all know ... cargus is also S**t

Good part: nice furniture. Bad part: Service. 1) They forget to put important details in order and postpone to send them for weeks. Or just don't include important part of bed in price and tell nothing that you need it. A disappointment is waiting for you in the end when you can't use that you bought. 2) inflexible and something too expensive delivery.

Very very very bad experience!!! For small items, it's ok, but for big projects like a kitchen, it's over them. Starting from planning the kitchen with unprofessional people who don't know what they are doing through all the process, finishing with delivery who was supposed to be delivered on date and time they picked, to call me 4 hours before that my delivery day is cancelled because "they have other priorities". They made mistakes after mistakes from wrong planning, price calculations, and lack of knowledge. I realised that I had lost almost a full day for nothing and a lot of stress. Tatiana, a manager from Baneasa brunch, was the only one knowledge, helpful, and understanding from Ikea Baneasa. I would give 0 star if I could because with all the regrets I was very enthusiastic about it when I started but very fast disappointed. I don't recommend them!!!

I like the concept and the ideas and products of house's organising . It is a good place to inspire yourself. However, the quality of material used for wardrobes and other furniture is not equivalent with the price.

Impressively decorated inside, delicious food and huge variety. 👍🏡

Organised as expected There are good shortcuts for skipping areas Great support for minding the kids as recommendation they could increase from 1 hr to 2hrs Prices have gone up during the years as everywhere else but you cannot consider a budget option anymore...

Awesome is always a winner when one needs to furnish from your kitchen to your bedroom. A huge variety of furniture awaits you between these well decorated and furnished rooms. Whatever you need, you will find it there. And your pickets will not be empty either.

Generally you can buy good stuff at moderate prices. To note that the product variety - at least I the Okra Băneasa - is limited most of the time within the last year or even longer. Very crowded most of the time, which I totally dislike.

I know Ikea is not a Romanian store, but even so, I heard that they recycled a lot of stuff and still continue to do, they have fair prices for such a good quality products, even the staff, they are so welcoming with a warm smile and a respectful "Hej!" ✨

nice store, i would have given five stars but unfortunately customer care is on vacation. staff running away from clients or maybe even missing from the departments. it happened to me each and every single time i wanted some information or to search for a product

Nice place to shop for home stuff.

IKEA is just IKEA, no need to say more. A million options and solutions for your space, great customer service and super professional return policy. Love the app and the family card, and the food is amazing every time. Not just shopping but an entire experience.

Terrible experience. Not even in two attempts did they deliver all the products ordered and paid for. I went to the store to pick up the products there and they didn't give them to me even though they had them in stock. In conclusion, I paid for the products and did not receive them, I paid for the delivery and did not benefit from this service. If I leave the store with an unpaid product, it is called theft, if IKEA collects the money for products and services that it does not deliver, it is called internal procedure.

I had the worst experience in my life recently. After buying a wardrobe on 13.08.2023, I was told that the transport would arrive on 19.08, and assembly on 24.08. As I was expecting delivery on 19th, I took day off from work to stay home (as I was given a time interval between 14:00-22:00). Unfortunately the delivery didn't arrive, and I was not notified about it. When I tried calling the call center, I had to wait 30 minutes to talk with a person and when I finally talked with someone she said that the transport wouldn't arrive. When I ask why I was not notified, they had no answer to this question and just said that they are sorry and next time it will arrive for sure on 23th. So, on 23.08 I took a day off again, and once again the transport didn't arrive and again I was not notified. I called the call center like last time and waited 30 minutes. The answer was the same like last time. Delivery was changed for the 3rd time to 27.08. This time the problem was I had the assembly next day, so we had to reschedule it as well, and the only available day was on 4th of September! The person on the call center said sorry and that I would not pay for the transport (which I did already). Anyway, for the 4th time on 27.08, same thing happened once again. I'm not going to explain all the steps one more time but again I was told that they are sorry and delivery is not arriving even today. After having a nervous breakdown, and realising that I cannot solve anything with your uselsess call center operators, I decided to go your store and waited another 1 hour to talk to a human. After being able to speak to someone (for the 5th time now), she said she doesn't know what was going on but the delivery will arrive for sure tomorrow:) Of course I didn't believe this after having the same experience over and over again. I said that I want my money back for both transport and assembly. After almost a month paying for the product, I still don't have it assembled. If I knew this would take so long time I would have bought it from another store. In addition to the inconvenience, I also had to take 3 days off from work and wait 1 Sunday at home. I'm not even mentioning the time I lost over the phone almost more than 3 hours and also going to the store once again physically. I also want to let you know that I still didn't get the gift cards promised by 3 different Ikea employees. You wanted my feedback, Here it is. I'm also posting this on every platform possible globally, and will never buy anything from your unprofessional company who doesn't care at all about customer satisfaction.

Oh god the new order process for big pieces like Pax is incredibly inconvenient. We just had to wait 40 minutes (excluding the time to find out why we can’t go and get the pay ourselves) to pick up the placed order. Just unnecessary.

the security guards were aggressive and condescending. The inventory is often incomplete. For the invoicing program, it is not clear which date should be entered in Lisbon. (I experienced these problems)

I waited like 10 minutes in a row but the food was great

Came here for the restaurant and the popular meatballs. The veggie ones were way better than the meat ones. Good prices.

All around shopping center, as usual

Found easily the mattress we came for and few extra items. Happy with Ikea Family discount. Not too crowded...

Nice store for those who likes IKEA itoms. You can buy here toys for kids, some stuffs for art.

Very kind and helpful people at Info point in the area shortly befor cassier and also in customer service. They helped me to find all what we needed fast because of a grumpy baby and also to pack a product i bought in outlet which was to big....thanks for this great help!

IKEA is always a great place to visit and shop from. I love how I'm able to assemble the parts on my own to make a piece. Great innovative ideas in furniture mainly 👌🏽

I found everything I was looking for and more, had a delicious meal and picked up what I had left to finish my shopping list.

Do not use the delivery option! Maybe it was because it was the no-cost option, but I waited 8 hours at home after confirming the delivery two days prior, followed the site, noticed the estimated times changing, and found out after waiting on the phone for one hour that the package was not even on the truck. The representative suggested that I wait at home another day and was unable to tell me how it is possible for a non-existing delivery to be confirmed and to show as being in transit for a whole day. Complaints? Only in writing! Good luck hearing from someone. Too bad IKEA is doing business with such an unreliable, unprofessional delivery agency.

Dear Ikea, I like you, I like your products, I buy them often, I could stay an entire day and browse around in your shop. But what I don’t like about you is the fact that you brought Xmas to your store already, despite the fact that it is still fall… perhaps the profits are worth it for you, but the holiday spirit will be gone by mid November, for me. All the best.

I bought one Sofa bed from and and few mire things and it reach me in Galati 6 July It was good service and fast thanks for that What I don’t like the quality of the sofa was nor same and not good because I bought this sofa from Ikea in other country and it was very good If one wanna buy online from them I think better you had good background about what you wanna buy like u saw it in their showroom before or you use it before or like this

IKEA is always lovely, in any country

Veeeeeery expensive ... then ... expensive LE ... yep ... my pocket too ... takes many steps ... to ensure it gets the lowest price and highest quality possible ... thanks LLE ... An extra appreciation added ... because at my last visit I've seen a real (better) change ... and price changed without changing the quality ... well done!

Modern stuff, prices are ok, problems with stock this period

The shop is very big. It's the first shop that was opened in Romania by IKEA. They have it very good organized. Also there are good products and furniture for the home, but also low budget like every shop.

Like many IKEA stores, the layout is designed to confuse and imprison the visitors, forcing them to follow the guide paths through all departments before you finally reach the exit. I intensely dislike this deliberate policy, because I have limited mobility. Other than that, IKEA has a big advantage in Romania because it has a wide range of modern products for reasonable prices, in one location. I recommend online shopping here.

Lots of quality household items. The restaurant has a homely atmosphere, delicious food and coffee.

Good furniture store for all the budgets, it's better to go there and see for yourself the quality of the products, the price it's not always reflecting the quality of the materials.

It's IKEA. What else is there to say? Like any IKEA you find lots of decent quality items for your home, at a usually low price. Don't expect a large selection, and don't expect beauty (though some of the things can be cute). I think it's great for youngsters starting their life in an apartment of their own. Also, good marinated meetballs :-)

Nice experience as usual, but greatly disappointed by food. Simply, it has no taste. Obviously cheap, perhaps better to visit fast food chains instead. Bought some useful things, design goes hand in hand with purpose. So, the best shop for furniture and decor. Excellent ideas, nice presentation.

Large range of products for interior design. The quality isn't quite high yet... You can refurbish/ decorate your house

The review is related to a product we bought - a Soderhamn sofa, a very nice product, unfortunately a few years later the interior of the large back pillows effectively felt apart (it was not washed or dry cleaned), when we tried to buy new ones, we were told that they are not available to be sold separately, then we saw that the sofa had 10 years warranty so we turned to that option, but surprise ! when we bought it the product had only 2 years warranty (admitting a lower quality for the first series ?!). Even few years passed we are writing this review hoping that eventually this essential back pillow part of the sofa will become available for sale separately (they are covered now by 10 years warranty, so they can be supplied). You can do it IKEA !, sustainability is one of your core values, and not in line with replacing complete sofa by not offering your customer the possibility to buy consumable /low quality main components.

this is for online deliveries, worst customer service I experienced in a long time. they messed up my order, got it in 3 bits instead of 1, some items were broken, it's incredibly hard to contact them, no replies, chats closing, avoid buying anything online, can't believe how bad this is in this day and age