(Translated by Google) My experience with the Kendra store, from Unirea: the example of the worst customer service I could have expected in a mall store, Bucharest, 2018. I enter them last night, at 21:30 (they close at 22). Inside about 3-4 saleswomen plus 2 guards. They talked hotly about bacon boiled in cabbage juice and other traditions from their families (clearly something I didn't feel like hearing in a perfume and cosmetics store, but let's just say I could get over it). From the beginning they were not happy for their customers to enter the store, because, because of me, I can't close earlier and they will work overtime ... after they saw that I was really looking with interest at some products on the shelves, they gave very loud music, a sign that I am not well received there (but very loud, loud-as-in-club, they could barely hear each other talking about bacon boiled in cabbage juice). Obviously none of the saleswomen came to ask me if I needed help (maybe in the 30 minutes until closing I would have found what I wanted to buy, and I would not have kept them over the schedule), although I passed a few times next to them, I went back to the shelves, I searched carefully, read labels, tried products, etc .. even quite insistently, that I began to think that maybe I am invisible, if you do not notice me :)) . When I entered the store, I knew exactly what I wanted, what shade, maximum price. It was enough for someone to come and help me, but when I noticed their lack of common sense, I clearly lost my desire to buy. I want to say that I left at least 5 minutes before closing time, I didn't want anyone to stay overtime because of me. Needless to say, maybe I'll stop there in the late hours, but clearly I won't buy anything .. never ever :) ============================= Worst customer service I could expect! The shop assistants completely ignored me and actually turned on the music very loud. This is because I entered the shop 30 minutes before closing time. They did not offer to help in any way, nor did they politely tell me they were about to close soon, even if I looked insistently at various products and tried a few testers. Anyways, I left the shop before closing time. I will never ever buy products from them, but I may be back at later hours to visit their shop :) (Original) Experianta mea cu magazinul Kendra, din Unirea: exemplul de cel mai prost customer service la care m-as fi putut astept intr-un magazin de mall, Bucuresti, 2018. Intru ieri seara la ei, la ora 21:30 (ei inchid la 22). Inauntru vreo 3-4 vanzatoare plus 2 gardieni. Discutau aprins despre slanina fiarta in zeama de varza si alte traditii din familiile lor (clar ceva ce nu aveam chef sa aud intr-un magazin cu parfumuri si cosmetice, dar sa zicem ca peste asta as fi putut trece). Din start nu au fost fericiti sa le intre clienti in magazin, ca deh, din cauza mea nu pot inchide mai devreme si vor lucra peste program.. dupa ce au vazut ca eu chiar ma uitam cu interes la niste produse pe rafturi, au dat muzica foarte tare, semn ca nu sunt bine primita acolo (dar foooarte tare, tare-ca-in-club, abia se mai auzeau intre ei discutand despre slanina fiarta in zeama de varza). Evident ca niciuna din vanzatoare nu a venit sa ma intrebe daca am nevoie de ajutor (poate totusi in cele 30 de min pana la inchidere as fi gasit ce voiam sa cumpar, si nu le-as fi tinut peste program), desi am trecut de cateva ori pe langa ele, m-am intors pe la rafturi, am cautat cu atentie, citit etichete, incercat produse, etc.. ba chiar destul de insistent, incat incepusem sa cred ca poate sunt invizibila, daca nu ma observa :)). In momentul in care am intrat in magazin, stiam exact ce vreau, ce nuanta, pret maxim. Era suficient sa vina cineva sa ma ajute, dar cand am observat lipsa lor de bun simt, clar mi-a scazut si mie cheful sa cumpar. Tin sa spun ca am plecat cu cel putin 5 minute inainte de ora inchiderii, nu am vrut sa stea nimeni peste program din cauza mea. Needless to say, poate o sa mai trec pe acolo la ore tarzii, dar clar nu voi cumpara ceva.. never ever :) ============================= Worst customer service I could expect! The shop assistants completely ignored me and actually turn on the music very loud. This is because I entered the shop 30 minutes before closing time. They did not offer to help in any way, nor did they politely tell me they were about to close soon, even if I looked insistently at various products and tried a few testers. Anyways, I left the shop before closing time. I will never ever buy products from them, but I may be back at later hours to visit their shop :)

A great store with a great customer service!

(Translated by Google) If all the girls at the store are on "slow motion" as a help for customers, it would not hurt to be even nicer. (Original) Daca tot fetele de la magazin sunt pe "slow motion" ca ajutor pentru clienți nu ar strica sa fie macar mai drăguțe .

Verry good and helpful staff members. I found right away what I was looking for.

The beste shop with the parfum and make-up. I hope to fiind more shop same in the Buchaarest

Very pleased. Good service

(Translated by Google) A 10-point experience. I went in to buy some products, but I honestly didn't know what suited me. I had top 10 counseling from Ramona, a true professional. Hats off. I recommend you, leave the store with exactly what you need and what suits you (Original) O experienta de nota 10. Am intrat pt achizitionarea unor produse, dar sincer nu stiam ce mi se potriveste . Am avut parte de consiliere de nota 10 din partea Ramonei, o adevarata profesionista. Jos palaria. Va recomand, plecati din magaxin exact cu ce aveti nevoie si ce vi se potriveste

A shop full of good products and I have received great recommendations from the nice lady who helped me. I was in a rush but she had the time to advise me on the best products for my skin. So grateful ❤️

(Translated by Google) Superb. Very friendly girls who help you, original perfumes, a pleasant atmosphere (Original) Superb . Fete foarte amabile care te ajuta ,parfumuri originale ,o atmosfera placuta

Thank You KENDRA. Exquisitely Good Services And Fine Well Prepared Personal❤️

Good prices and great service!

Great service.

I found a good price for the product Ineeded and the service was great. Very nice, thank you!

Florentino and steluta was very very nice to me with a lot of help and respect and optioned, I got a nice gift. Thank you. I am tourist it's very important to a visitor

Good products but a bit expensive

Very good service!

High quality products and very kind and professional staff.

Ok

(Translated by Google) The staff is friendly! (Original) Personalul este amabil!

(Translated by Google) Good products and reasonable prices. The staff is trained and helpful. I needed help with make-up products and Ramona was very helpful. recommend (Original) Produse bune si preturi rezonabile. Personalul este pregatit si de ajutor. Eu am avut nevoie de ajutor la produsele de make-up si Ramona mi-a fost de mare ajutor. Recomand

(Translated by Google) Provided and full of orders to serve and advise you. Prices not very cheap but sometimes there are products on offer. She has everything, and there are many girls who help. Prices are not cheap but you can also find products on offer. (Original) Fornitissimo e pieno di commesse per servirti e consigliarti. Prezzi non molto convenienti ma a volte ci sono dei prodotti in offerta. Are chiar de toate, si sunt multe fete care te ajuta. Prețuri nu sunt ieftini dar se poate gasi si produse in oferta.

Fakes

Good cosmetics, good pricing. The lady sellers are very nice and attentive to help you. Some of the brands merchandised there cannot be found at Sephora or at Douglas etc

Large portfolio of products

The best!

Ok

Helpful staff

Un colectiv implicat și profi și un magazin unde gasesti produsele necesare. 5 stelute pentru doamna Flori! Întotdeauna ma ajuta cu implicare și zâmbetul buze în alegerea celor mai potrivite produse, fie pentru mine, fie cadouri pentru cei apropiați, iar când vine vorba de cadouri, mereu mă surprinde cu împachetarea acestora. 😊

(Translated by Google) Foundation purchased a month ago, It is Lauder, reduced. At the house full price. I return today for a new purchase, this time I see clearly, reduced, I also buy a Clinique powder, I arrive at the house full price for the powder. Disappointing, at a purchase of 350 lei, the products are thrown into my arms, not to mention a small gift, as the people from Douglas do. Don't compare, (Original) Fond de ten achiziționat acum o luna , Este Lauder , redus. La casa preț întreg. Ma întorc azi ptr o noua achiziție, de data asta vad clar , redus, mai achiziționez pe lângă și o pudra Clinique , ajung la casa preț întreg ptr pudra . Dezamăgitor, la o achiziție de 350 lei mi se arunca produsele în brate , de un mic cadou nu mai zic , cum fac cei de la Douglas . Nu se compara ,

(Translated by Google) I bought recently, from Kendra Unirea, I was pleasantly impressed by the kindness of the girls, especially the lady who served me (the star) if I remembered well !!! :) is profi. I also liked the store, it looks very good !! Success!!! (Original) Am cumparat recent, din Kendra Unirea ,am fost placut impresionata de amabilitatea fetelor, mai ales doamna care m a servit ( steluta) daca am retinut bine!!!:) este profi. Mi a placut si magazinul, arata foarte bine!! Succes!!!

(Translated by Google) Today I went to the Union Square at Kendra's, I was looking for a blue mascara and a permanent pencil for lip contour, the girls there were very pretty, I left very satisfied with a lipstick gift. Thank you from the bottom of my heart for your kindness. and I'll be back soon. Note 10 +++ (Original) Azi am fost la Piata Unirii la Kendra îmi căutam un rimel albastru și un creion permanent pentru contur buze ,fetele de acolo foarte drăguțe,am plecat foarte mulțumită și cu un cadou ruj. Vă mulțumesc din suflet pentru amabilitatea Dv. și am să revin curând. Nota 10 +++ 👍👍👍😘😘😘

Had a lovely experience with Kendra Unirii. Steluta was very helpful and pleasant, providing an excellent service. Will return and recommend

Excellent service, helpful workers and multiple of exclusive brands found on discount. Would recommend you to go whenever in Bucharest.

Very service minded and happy people! It was also good prices

Great customer service! I will be coming back for sure!

Great place and very helpful staff! <3

The best shop with perfume and make up . Helpful staff and good prices.