1/5 Andrew L. 5 months ago on Google
My
experience
at
this
hotel
was
extremely
disappointing
due
to
the
poor
service
and
a
confusing
room
situation.
Initially,
I
had
booked
a
standard
room,
but
later
decided
to
upgrade.
When
I
approached
the
check-in
staff
to
inquire
if
I
could
continue
to
stay
in
my
initial
room,
they
suggested
I
relocate
to
a
harbor
view
room.
However,
when
I
packed
my
belongings
and
checked
in
again,
I
was
dismayed
to
find
that
the
view
from
the
new
room
was
identical
to
the
previous
one.
To
make
matters
worse,
I
had
been
moved
from
the
41st
floor
to
the
46th
floor,
and
the
new
room
came
with
a
higher
price
tag.
When
I
inquired
about
the
availability
of
alternative
rooms,
the
supervisor
mentioned
rooms
on
the
55th
floor
but
informed
me
that
they
were
not
yet
ready
and
asked
me
to
return
later.
Upon
my
return,
I
was
informed
that
they
had
moved
me
back
to
my
original
room
on
the
41st
floor,
which
was
quite
frustrating.
To
my
surprise,
when
I
expressed
my
dissatisfaction,
the
hotel
staff
offered
me
an
ultimatum:
either
accept
the
situation
or
cancel
my
reservation
for
the
remaining
six
days
of
my
stay.
I
was
taken
aback
by
this
response
and
chose
to
cancel
my
reservation.
Throughout
this
ordeal,
the
language
barrier
with
the
supervisor,
who
had
difficulty
communicating
in
English,
further
exacerbated
the
situation.
After
an
extended
period
of
confusion
and
inconvenience,
I
would
strongly
discourage
anyone
from
staying
at
this
hotel.