1/5 SHYAM SUNDAR G. 5 years ago on Google • 55 reviews
Have
pathetic
experience
for
just
a
night
stay
in
Srinagar.
Room
was
booked
from
make
my
trip
as
oyo
room
for
three
adult
occupants.Room
was
so
small
that
can
hardly
accommodate
two
adults.
In
response
to
this
the
hotel
offered
a
mattress
on
the
floor
for
the
third
occupant
which
was
not
accepted
from
my
side
as
I
have
opted
a
room
for
three
adults
and
paid
for
the
same.
Even
if
the
mattress
was
laid
on
the
floor
the
entry
to
the
toilet
will
be
totally
blocked.
The
matter
was
conveyed
to
the
hotel
and
to
oyoroom
customer
care
and
they
denied
any
response
to
my
concern
by
stating
that
the
room
was
provided
as
per
their
policy
and
they
have
nothing
to
do
in
this
matter.
My
entire
family
including
my
1
year
old
infant
had
to
wait
for
more
than
45
mins
in
the
reception
area
after
the
entire
day
long
journey
in
the
kashmir
valley.
The
oyoroom
customer
care
response
was
total
disgusting
as
they
denied
any
assistance
in
this
matter.
The
hotel
was
asking
an
amount
of
Rs
500
for
a
large
size
room
in
addition
to
my
paid
amount.
As
I
was
feeling
helpless
with
my
family
and
seating
idle
in
the
reception
will
not
sort
out
the
matter
I
choose
to
pay
the
extra
amount
as
asked
by
the
hotel.
After
entering
to
the
room
I
asked
for
hot
water
in
the
toilet
for
freshening
up
but
the
hotel
manager
told
that
hot
water
will
only
be
provided
in
the
morning.
They
show
rigidness
and
stubborn
attitude
regarding
that.
Then
I
decided
to
convey
the
entire
matter
to
make
my
trip.
The
mmt
representative
quickly
take
on
the
matter
and
called
up
the
hotel
manager
to
sort
out
the
issue.
Then
I
was
informed
that
the
extra
amount
being
charged
is
being
waived
off
and
all
the
basic
amenities
like
hot
water
in
the
toilet
will
be
provided
immediately.
Thums
up
for
make
my
trip
for
their
excellent
customer
friendly
support
system
and
my
gratitude
to
mmt
for
that.
Oyo
room
please
be
customer
friendly
as
being
a
reputed
brand
on
pan
India
basis
the
basic
requirements/
concerns
of
a
customer
should
never
be
ignored.