2/5 Saba K. 3 months ago on Google âą 1 review New
I
wanted
to
take
a
moment
to
share
my
experiences
and
concerns
during
my
stay
at
your
esteemed
hotel.
Firstly,
I
appreciate
the
kindness
shown
by
most
of
the
staff,
especially
the
reception
team
who
assisted
me
with
tourism
information
and
various
inquiries.
However,
I
must
bring
to
your
attention
a
couple
of
issues
that
have
impacted
my
overall
experience.
On
December
24th
at
4
am,
my
husband
contacted
you
via
email
regarding
a
bed
issue,
but
unfortunately,
there
was
no
response.
I
understand
the
holiday
season,
but
being
a
hotel,
prompt
attention
to
such
matters
is
crucial.
When
the
issue
was
later
mentioned
to
other
staff
members,
the
response
was
unexpected,
suggesting
that
we
should
solve
the
bed
problem
ourselves
by
purchasing
from
a
store,
which
is
unusual
for
a
hotel
(long-stay
or
short-stay).
Additionally,
some
members
of
the
cleaning
staff
have
been
less
than
courteous.
I
would
like
to
highlight
a
discrepancy
in
the
cleaning
service
as
well.
While
the
contract
mentions
mandatory
cleaning
every
28
days
that
I'm
being
charged
for,
the
actual
service
provided
falls
short,
merely
replacing
bed
sheets
without
any
actual
cleaning
assistance.
I
had
to
borrow
a
mop
from
a
friend
to
clean
the
room
myself,
and
when
I
asked
for
assistance
from
reception,
I
was
told
to
purchase
a
mop
from
a
store.
Moreover,
while
I
appreciate
the
laundry
facilities
provided,
considering
the
drying
time
for
bed
sheets
and
towels,
having
spares
readily
available
would
be
beneficial.
It's
important
to
note
that
we
are
not
taking
any
hotel
property;
we
simply
need
additional
linens
due
to
regular
changes.
I'd
also
like
to
address
communication
practices.
As
the
manager,
I
believe
it's
crucial
to
prioritize
direct
communication
with
customers
instead
of
responding
online.
A
personal
touch,
such
as
knocking
on
the
door
to
address
concerns,
goes
a
long
way
in
customer
satisfaction.
Furthermore,
long-stay
customers,
like
myself,
often
require
storage
space
for
luggage.
Given
the
ample
space
in
the
hotel,
designating
a
room
for
luggage
storage
would
be
greatly
appreciated.
I
want
to
emphasize
that
the
only
reason
I
continue
to
stay
at
your
hotel
is
due
to
its
proximity
to
my
son's
school.
However,
I
believe
there
is
room
for
improvement
in
the
mindset
towards
long-stay
customers.
I
appreciate
your
time
in
considering
these
matters
and
would
be
willing
to
discuss
them
further
if
needed.
Regards,