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I
visited
the
clinic
on
20
November
around
8.00PM
for
a
swollen
pain
in
my
RIGHT
ear.
Upon
consultation
(an
Indian
young
doctor),
he
informed
me
that
both
my
ears
were
clogged
and
recommended
for
me
to
have
an
ear
irrigation
procedure.
His
staff
(Indian
lady)
then
performed
the
ear
irrigation
procedure
on
my
LEFT
ear
(which
was
not
the
problematic
ear
causing
pain)
and
told
me
that
the
earwax
was
hardened
and
I
needed
eardrops
to
soften
the
wax.
Before
she
proceeded
to
"treat"
my
right
ear,
I
mentioned
to
her
that
it
would
be
better
for
me
to
apply
the
earwax
first
since
the
earwax
was
hardened
anyways.
Further,
I
have
already
felt
discomfort
in
my
left
ear
after
the
procedure
when
it
was
not
the
problematic
ear
to
begin
with.
When
it
came
collect
my
meds,
the
male
staff
informed
me
that
I
had
to
apply
3
drops
of
the
ear
solution
for
twice
a
day.
He
did
not
bother
to
inform
me
how
long
I
needed
to
apply
the
drops
for
and
when
I
should
come
back
to
the
clinic
for
my
follow-up
visitation.
When
I
asked
him
how
long
did
I
need
to
apply
the
medicine,
he
said
finish
the
whole
bottle.
Skeptical,
I
repeated
my
question
and
he
confirmed
in
the
affirmative.
Reason
I
say
skeptical
is
because
I
have
done
the
ear-cleaning
procedures
many
times
before
(at
my
regular
Klinik
Segara),
and
usually
I'll
just
need
to
apply
the
eardrops
for
3
-
4
days
then
go
back
for
consultation
and
the
doctor
will
extract/clean
out
the
earwax
once
the
earwax
is
softened.
I
repeated
my
question
just
in
case
I
heard
wrongly
(no
thanks
to
the
doctor
and
female
staff
making
my
left
ear
deaf/clogged).
I
asked
the
female
assistant
(Indian
lady
who
performed
the
ear
irrigation
procedure
on
me)
and
she
told
me
apply
the
eardrops
for
2
days.
Funny
how
as
medical
practitioners
they
can
advise
their
patients
differently
and
even
had
a
non-apologetic
attitude
when
confronted
about
it
-
not
even
the
least
bit
apologetic.
And
when
I
mentioned
I
would
not
pay
for
the
RM40
procedure
as
it
has
caused
nothing
but
pain
on
my
non-problematic
ear,
the
Indian
lady
mentioned
that
both
her
and
the
doctor
asked
me
if
I
wanted
to
proceed
with
ear
irrigation
or
go
home
and
apply
the
wax
first.
I
was
never
presented
the
options
and
as
a
patient,
I
went
along
with
the
doctor's
advice/recommendation
which
was
to
have
the
procedure
performed
(the
lady
is
outright
lying
to
cover
up
her
tracks).
This
was
the
doctor's
recommendation/approach
and
me
being
the
patient,
I
obviously
went
along
with
his
advice.
It
is
obvious
that
the
doctor
and
staffs/nurses
could
not
be
bothered
to
know
which
was
my
problematic
ear
(though
both
were
clogged)
and
made
my
ear
worse
than
it
was
before.
Just
because
both
ears
had
earwax
does
not
mean
they
should
have
"treated"
the
left
ear
for
no
good
reason.
I
entered
the
clinic
with
my
left
ear
all
good
but
ended
up
with
discomfort
in
that
ear
when
I
left
the
clinic
-
no
thanks
to
the
useless
procedure
in
which
they
had
the
audacity
to
charge
me
RM40
for.
Please
stay
away
from
this
clinic
at
all
costs
with
such
RUDE
and
UNPROFESSIONAL
staff
who
provide
patients
with
wrong
advice,
ineffective
treatment
and
still
have
an
attitude
to
their
customers
when
confronted
about
their
mistakes.
Unfortunately
for
me,
the
only
reason
I
visited
your
clinic
on
a
Sunday
night
was
because
most
other
clinics
in
Subang
were
already
closed
and
safe
to
say
this
would
most
definitely
be
my
last
visit.
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