A beautiful hotel and an amazing stay!! The JW Marriott provides the perfect combination of elegance and warmth. I wanted a holiday for my sister and my birthday, somewhere we could relax and where my elderly parents would also feel comfortable. The staff at JW were all so welcoming and friendly and really helped us feel at ease. My father was not able to eat at the buffet due to health reasons and everyday the staff were so accommodating providing him with a separate meal. In particular Gina our server was so lovely. The pool was outstanding and my absolute favourite and the birthday and welcome platters exceeding expectation. Thank you JW Marriott for our wonderful stay!

The staff were great, the place is beautiful, the pools stunning. But... For $560 per night, I was expecting superior comfort. Unfortunately the bed was hard and uncomfortable, not like firmness that are good quality mattress might have, but instead like a cheap cheap mattress that doesn't have much to it. So, a cheap, small bed (the beds are doubles, not queen size) ensured my sleep was not as comfortable at home. Seriously, I want the General Manager to sleep in that bed and then tell me his rooms are worth $560 per night. I've slept in more comfy beds in mountain biking sheds made from converted shipping containers and caravan parks, albeit recently renovated ones. I was actually embarrassed for the hotel. They did provide me with a mattress topper once I raised it with them, but that was somewhat lumpy. In addition, the lagoon needs a clean (lots of little bits of rubbish in it), and the $49 per head for buffet breakfast (not including coffee from the barista) was a bit much to take. This hotel is not up to standard it sets for the price tag. I wish I could say otherwise (I loved this place as a kid and would love to be in love with the place again) but I think they've got a bit ahead of themselves. Will I return? Possibly, but sad to say, probably not.

I had an enjoyable stay. Staff were lovely. Food was great. Rooms really nice, very comfy bed. I marked down a bit because this is not a true 5 star hotel/spa experience. No turn down service, no complimenatary water daily or bedtime chocolates/gift like the best 5 star hotels do. The Spa is closed and maybe permanently. No compensation by way of a courtesy car to and from local spas is offered. Cleaning staff were only just adequate( request for tea ignored, and not all amenities replaced daily if used.) Fridge was not restocked with water. Overall, very nice, but can be better.

Highly recommend JW Marriot Resort in Gold Coast! The most beautiful resort my family and I have been. Great location, amazing kids area, great restaurants, beautiful breakfast buffet and the most friendly staff members. A shout out to Holly from the reception team! The sweetest staff member I have ever met. She is so friendly, lovely and caring. Thanks for all your assistance Holly and thanks JW Marriott Gold Coast Resort for the amazing experience! We will definitely come back and recommend to others =D

This should have been a 5 star review. The hotel was incredible. The staff was amazing, and the majority of the experience during the day was fantastic. Unfortunately the experience at night was not so good. When I pay as much as I did for a 4 night stay in a premium hotel, I expect to be sleeping on a cloud, not a sack of rocks. The bed was the most uncomfortable bed I have slept on in a long time. It was hard, lumpy, and seemed to be about 20 years old. I have a chiropractor appointment to try to fix my back after my stay. I talked to the manager about it and he offered to change rooms for my last night, but he said that all of their beds were pretty much the same. Instead he offered a $150 food credit. This was a nice gesture. It would have been even nicer if he followed through with the offer and actually applied the credit. I’d did not show on my bill.

Beautiful Mother’s Day stay Lovely ambiance, lavish yet family friendly, stunning yet relaxing - staff were professional and friendly, the food was just so fresh and delicious, the beds were very comfortable and the rooms clean and lovely. There was a spa bath as well as lovely rain shower so everyone was happy, the view was delightful and there was a freshly stocked mini bar which was great. Even when the alarm was tripped and the elevators could not work until the fire team gave the all clear, the communication was clear and up to date. Great job management!! We simply can not fault our stay and can’t wait to come back again. We have been coming on and off for the last 7 years and the upgrades are gorgeous- it just gets better each time.

The refurbished rooms and overall vibe of the hotel has greatly improved. Staff is also friendly and kind. Sadly the quality and taste of their food offerings is quite poor. Most food items seemed thawed from frozen items and the quality shows the same. At the breakfast buffet, severe shortage of live stations that one expects from a 5 star hotel. Breakfast items run out most times. Quality of produce seemed well below par. Not sure where they are sourcing it from. For kids meals, chicken and chips isn’t real chicken - it’s one of this that you buy from supermarkets in the freezer section. Overall the food just doesn’t look well put together - either in room service, breakfast or by the pool. Housekeeping didn’t really clean the room as one would expect. They also don’t provide complimentary water in the room. I’m not sure whether it is more of a cost cutting move or a “green” initiative as they say. Certainly there is a lot of plastic around and use of carbon in the hotel! So to focus on not giving complimentary bottles of water seems to me a green-wash or a cost cutting measure. Definitely 100% recyclable bottles are available. When asked - I was told patronisingly that in Australia, our tap water is safe to drink. Perhaps assuming by my brown skin that I am not from Australia (wrongly so). I have been a platinum member for many years, gold member for longer - stay in Marriott for business and pleasure all over the world. But this is certainly not a JW. This is more a courtyard or renaissance.

My stay at JW Marriott Gold Coast Resort was truly extraordinary. The snorkeling experience in their saltwater lagoon was a definite highlight, with crystal-clear waters revealing a vibrant underwater world. It felt like stepping into a slice of paradise right on the resort grounds. What truly sets this resort apart is the fantastic staff and service. Every interaction was met with warmth, professionalism, and a genuine desire to ensure guests had an exceptional experience. Their attention to detail and commitment to guest satisfaction was evident in every aspect of my stay. I felt genuinely cared for and valued as a guest. The memories created during this stay are ones I will cherish forever. JW Marriott Gold Coast Resort offers a unique and unforgettable experience, combining natural beauty with impeccable service. I can’t wait to return for more moments like these. Highly recommended for anyone seeking a perfect blend of luxury and warm hospitality.

It’s lovely when you arrive and you think you are in for a 5 star experience. The bar lounge chairs were really dirty while we waited for our room. The staff were always attentive and very professional. Out room was very nice and housekeeping provided us with flat feather free pillows. The food looks spectacular but was average - not overly tasty except for the pasta. The champagne was always warm so I gave up ordering this. However the juicing machine at breakfast was phenomenal. I may get one of these! Overall, I think the most disappointing part about the holiday for us was how over crowded the pool area was, there are people everywhere!!! Poor design with so many rooms and not enough outside space. Then there were people racing around with machines in the water which is not great for the fish with the noise. The fish swimming around are minimal (not really taken care of). There is virtually no shade w all the people everywhere and very few umbrellas. You need to buy shade which includes a cheap bottle of warm champagne. We had to ask x2 for the pool bar staff to change the clubbing music at 11AM. Definitely not a 5 star experience.

Great stay for 2 nights, the staff was really helpful and met all our expectation. Bed was comfy. Large choice for breakfast. Awesome pool area. Well done JW Marriott. We’ll be back.

This hotel is bit old, very small room. But at least the hotel room is better than the vacation club room. We tried both. The bed and pillows give me backache. Bit disappointing with such a price. Swimming pool is good. Breakfast is bit disappointing too, I cannot believe they serve leftover rice cooked congee, and it taste bad. Salad not very fresh. Also when I checked in , they double charged my credit card, lucky I checked and told them the mistake.

Absolutely amazing, love this place, we now go at least once a year. The pools can't be missed, one saltwater pool with live fish and the ability to snorkel. The other pool has lots of areas to relax near the pool bar (unfortunately not a swim up bar) with a waterslide that is even fun for adults. The service here is impeccable and is probably a big reason as to why we continue to return. Multiple dining options and a great day spa, which should be better next time we are there because it was closed for renovations most recently.

AMAZING 10/10 Book Book Book! We can't fault this place!!! WOW What an amazing experience. This was my first holiday after an emotional and hard few years. We were greeted by the beautiful Andrea. The most professional, polite and warming staff member. While checking in I had a brief conversation with her about our stay and then left as we had planned to go to movie world. Apon arriving and checking in we noticed a hand written letter wishing us the best stay full of memories and laughter. That literally made our eyes water. She had gone out of her way to make this trip even more special by surprising us with champagne and sweets. The service was fantastic all round. The food/restaurants were 10/10 delicious. My daughter was so content all day being in the resort. You literally do not have to leave. From fish feeding, to kids cooking classes, a sports area, gym etc. They have everything! And last but not least the pool's. From salt water, waterfalls to the waterside. They also had water toys for the kids. This place is clean, relaxing and absolutely gorgeous. I'll be booking again next year and for longer. Thank you to all the fantastic staff. Put this place in your favourites!!! You won't regret it.

I recently stayed here with my family and was blown away by the level of kid-friendliness and the amazing staff. From the moment we walked in, the staff went above and beyond to make sure we were comfortable and entertained. The atmosphere was warm and inviting, and my kid had a blast. I highly recommend this location to any family looking for a fun and enjoyable experience. The staff is truly top-notch and made our visit unforgettable. 5 stars all around

JW Marriott hotel have many excitement and facilities. Specially swimming pool is very enjoyable. Water temperature was just right. Salt water swimming pool was natural water temperature, Because of sea creatures was in there. Also have spa. After swimming make your body so warm. Have out side bar, selling fresh coconut drinks. This make me i am in another summer country. They also offer free coconut water. Pretty excited we have one more night staying this hotel. Try to use tennis courts and gym. Breakfast buffet was excellent, have many choice of food. I recommend to go straight when they are open!. One good option was, chef cook customizing your omelette.

Had the most amazing weekend at JW Marriott Gold Coast. Every single staff that helped us were super helpful and friendly. The relations manager Carno has really made my daughter’s birthday weekend a very memorable one. Amazing services and the room was super clean and just newly renovated. The pool was the best, heated in winter, my daughter and her friends stayed in there over 4 hours without being cold, they even went for short night swim. Huge thank you to all the staff for making it a memorable birthday for my daughter.

Ah-may-zing stay. Beautiful resort... the kind of place I'd pay to stay if going to make use of the resort area. The pools here are stunning, and the cocktails on point. Had a great few days, and would love to come back one day... if the weather played its part, it would be even better, but I still loved my time here!

After coming to the Marriot many years ago with my parents I have always wanted to return but was worried and hoped all would live up to my expectations. I can honestly say my expectations were exceeded. The pool is still as beautiful as I remember. The hotel is very well maintained and from moment you walk in the resort has a luxurious feel. The staff were AMAZING!!! Nothing was ever too much trouble - they were so helpful and friendly. Thank you so so much to the team! My husband and I had a wonderful time away and will definitely be back!

Lovely resort with outstanding staff which took great pains to make it a comfortable stay. The rooms were gorgeous and gave us a great view of the coast. It's a 5 min walk from the beach and accessible to public transportation

Absolutely brilliant..I've stayed at many hotels in my lifetime. But this hotel has evolved in something special since the last time I stayed here. The staff were run off their feet because it was school holidays. Yet they were kind attentive and most of all genuine their care. Nothing was a problem. My daughter vomited in the bathroom and I rang the front desk and cleaners were there before I could clean it . They were amazing. The pools were the highlight of of our trip and so were the cocktails and burgers. I could go on and on. DO NOT CONSIDER ANY OTHER HOTEL ON THE GOLD COAST. This one is the best. They are just on point and we'll trained. Thank you guys for a special stay.

Did not have a great experience right from the start. This was more expensive than the Langham and we preferred the Langham 10x over this. Staff were very rude and obnoxious at the front desk. We booked for a family of 4 but were told breakfast was only included for 2 adults despite us calling up earlier to confirm it was for all occupants. After a long and lengthy phone conversation with the manager, they decided to include the kids. It didn’t make sense why breakfast would only be included for half the occupants. A bit asinine. They also did not clean our room for our last night. The pools were great and the kids enjoyed it but the water slide area had very abrasive rocks that cut my daughter’s feet when she came out. Ibis birds were rampant and you couldn’t just leave your food there. Not worth the money we paid for. We much preferred our stay at The Langham.

Very grand and luxurious. Polite and attentive staff. Stunning award winning swimming pool complete with coral reef, tropical fish and sandy beaches. Great for young families and couples. Superb Japanese restaurant. Close to the tram stop.

Having worked in the industry for over a decade - this place was everything I needed it to be when travelling with my 2.5yo for our girls trip! As soon as we arrived, the service was exceptional! The pool and room faciliites were fantastic and allowed for play time and relaxation. Following a vegan lifestyle and the only reason to be marked down from 5 star review is that we were lucky enough to order tofu scramble.. however, it came out like a bowl of white, wet sludge with no seasoning (I would expect a 5 star property to know how to serve tofu scramble) and it was also difficult and we had to wait a long time to recieve dairy free/vegan butter to go on our toast. A huge thanks for lending us your in house stroller, it allowed us to walk down to the Esplanade and enjoy the GC!

Our first stay at the JW Marriott Gold Coast was a very pleasant experience, friendly staff, clean rooms and excellent service! This great experience was renewed daily by the wonderful restaurant crew at the citrique restaurant during breakfast by the Waiters :OkSana, Monica ,Jenjira Aimoth and Gina. They all left a wonderful impression to our visit. All were extremely professional with high standards. A special thanks to the kitchen chef Emir who we met during our stay.He answered well our questions in an extremely professional manner and understood our needs. Would recommend! We will definitely come back due to this high standard of service.

Firstly all the staff at this resort are brilliant from check in to breakfast all the way to the manager. We had a problem with our room and I went to speak to the manager and she was outstanding. The manager went out of her way to make our stay enjoyable and as pleasant as possible. It was one thing to address the issue and rectify it, it is another to go beyond what was required but that is exactly what the manager did and why we stay at Marriott resorts the world over because you know exactly what you are going to get quality wise. Thank you Marriott Surfers Paradise outstanding service and really caring about your customers Wendy R

Our little stay-cay at the Marriott this weekend was so amazing. The Staff were friendly and helpful, the pool is absolutely the best I’ve seen and our room was clean and modern. It’s just far enough out of Surfers, that we enjoyed walks to and from the main section of town along the beach and also a tram into Broadbeach. The kids loved the fish feeding and snorkeling, as my husband and myself enjoy a drink or 2 up at the bar overlooking them. Thank you for making our stay so enjoyable

All round great service. Everyone so friendly and helpful. My family all felt like we were on a special holiday the second we walked into the lobby. Rooms very comfortable and food choices were great. We went at peak time, so prices were very high. But seeing as the whole family can be in one room it makes it manageable. The kids are dying to go back. And it means we have a holiday too!

Absolutely an amazing experience. From the services to amenities and restaurants. Entire family would have stayed the entire week if the prices didn't exceed $600+ from mid week. Only con was the mattress. Spring bed was showing its age, sagging causing sore back. Would recommend the hotel to invest in new mattresses to improve comfort.

had a wonderful family trip here last week, the facilities are gorgeous, the pool is so family friendly and the buffet breakfast is top notch. i highly recommend for people with young children

It was an absolutely enjoyable stay at this hotel. The room was new and spacious, amenities were top-notch, and the pool, gym, and other facilities were great. Most importantly, the people at the front desk were super helpful and friendly, particularly "Keisha" who went above and beyond to make our stay (especially my daughter's) an unforgettable experience.

When visiting the JW Marriott for the 4th time, we have once again been astonished. This time with the customer service we received off Katerina. She was very understanding and went above and beyond to make sure we were satisfied with our stay. Thank you to Katerina and also to the housekeeping, I hope they receive enough praise on how nicely they maintain the resort. Thank you all for our stay, we look forward to seeing you next time.

We stayed at the resort for 3 nights and had a wonderful experience. The staff were super friendly and helpful (Carno, Melika, Jack, David etc). We thoroughly enjoyed the breakfast buffet and it was very child friendly. The artificial beach was very nice and we were always able to find empty beach chairs. The resort was also a short walk away from the beach. We arrived a bit early from a very long journey and they allowed us to check in early. Would highly recommend this resort!

This is one of the best properties. The location is ideal. The saltwater lagoon that has fish for the kids to try out snorkeling is amazing. But the best part is the staff. They are so helpful, so friendly, and go out of their way to make your stay wonderful.

One of the best hotels I’ve stayed at. The pools is the highlight especially the salt water pool with fishes in it so you can snorkel. All staff were highly accomodating, friendly and polite. Thank you for the complimentary drinks also. All in all, 11/10! Will be coming back

Absolutely stunning hotel in Surfers Paradise with sweeping views of the ocean, the pools and lagoon (depending on your room). From the moment we arrived to the moment we left, I felt like a queen. The room was big and very well appointed - everything was provided for and thought of. Very tranquil and exquisite. The staff are incredibly friendly and helpful, service as expected from a 5* resort. This is by far the most beautiful hotel I've stayed at and would return any day. The bathroom was amazing - enjoyed a few baths with the provided bath salts and slept like a baby as I was so relaxed. The breakfast buffet at the restaurant was superb - very delicious and fresh selection of hot and cold food, fruit and everything you can think of. Thank you JW Marriott for providing a truly unforgettable experience for my mates and I. Highly recommend and I'll be back for sure!

Had an amazing stay at JW Marriott with my husband for a babymoon. The service was exceptional, the staffs really delivered throughout the guest journey. Special thank you to Kesha at the Front Office for taking care of us! Definitely our number one choice when we head back to Gold Coast 😊

We've been going to Citrique for many, many years and our latest visit could be our last. The Buffet Dinner was an absolute let down. Minimal food compared to how it always has been. And for the price... Ouch! Our favourite has always been the incredible seafood and desserts. Ordinary prawns, no scallops, and what I can only describe as very plain and ordinary desserts. Sushi was hard, Fruit and Cheeses, basically non existent. Very, very disappointed. Our table Staff were absolutely beautiful though..

Enjoyed a lovely day with my friends from Melbourne. We had our morning tea and lunch at Chapter & Verse which is located on the same floor as the lobby. The staffs were very friendly and helpful. The food were all amazing! I’d definitely go back to try other restaurants in the hotel.

For anyone who is a local and drives either an exotic car or a car over 2.4 meters and you want to go here for dinner or the night. They charge $45 valet for the entire night even if you just want to go there for 1-2 hours for dinner. There are no short time valet options. I’d rather spend $15 on valet parking for two hours and donate $30 to a local charity.

The best resort/hotel me and my partner have ever been to up to date. Exceptional customer service and care. The room, pool area, and restaurant were all amazing!! Would highly recommend if staying in Gold Coast.

My Partner and I were gifted a Teppanyaki dinner (Amazing) for our Honeymoon and we stopped into the Bar of the hotel initially to kill time. The ladies on duty (particularly Georgia) were amazing! So friendly, helpful and efficient! Musician playing beautifully on the deck where we sat which topped the martini off! High end service from the gentleman at the entry/valet also. We will book to stay in future based on this excellent experience.

Amazing experience, greeted with smiles and kindness, stuff was incredible. The Japanese restaurant was booked out but they found room for 4 of us. Special thanks to the reception lady, please provide her with a chair to sit on, not easy to stand for 8 hours when you are pregnant, your staff is your backbone. My child had the best holiday, feeding tropical fish, snorkelling in the lagoon and jumping in and out of spas. Thank you and looking forward to come back.

Since the renovations took place and the hotel was taken over by new management the service for corporate events is noticeably different. Not for the better. The service staff were lovely however the support received both in planning and during our 3 day event was lacking significantly. I only have previous experiences to compare this with, perhaps it was staff or perhaps it's the new way in which JW Marriott does things. But to be surprised with no theming and lighting requirements the day before at peak season was a shock. Drink orders weren't followed and led to friction with the bar staff as we had to prove the particulars of our order had been selected and written on our events order. The contrast in-service from our event night one vs event night two was huge. We had a great team of bar staff on night one, dedicated to service and keeping up supply to 40 guests. Night two however, the team was green and very very young, they made a strong point to state limits on service and were eager to cut guests off in an inconsistent manner. We had many guests who were 3-4 standard drinks into the night and we're cut off while other guests were quite jolly and had far more drinks without any restrictions. Complaints or concerns raised were met with a stone wall response. Generally they didn't care and had no interest in anything other than billable items over a quality experience.

Impeccable service. Comfortable bedding. Great shower pressure. Perfect location The staff at the Marriott are phenomenal. They will go out of their way to make sure you have everything you need and then some! Completely understand their customer and the purpose for their trip whether it be business or personal.

Stayed here with my hubby and 16 month old for 5 days last week. Overall was a lovely stay however a few things missing. Firstly for a 5 star hotel you would expect comfortable beds. Our king size bed was very springy with very little comfort. This for me is a major deal breaker! Other things like, limited room service menu, extra charge for an omelet and the disgusting BBQ smell in the evenings which took over the entire hotel where major draw backs for me! On the upside, very spacious rooms, extremely friendly staff, water and ice dispenser, amazing lagoon pool, cleanliness, were what made this place lovely. Other things to point out, on check-in staff were very welcoming but on check-out were run off their feet and we felt very rushed. Overall a pleasant experience.

Thanks so much for an incredible weekend! We’ve stayed here many times before, but the hotel service and standards were better than ever this time. Sincere thanks to Andrea, who (on hearing that it was my daughter’s birthday) went above and beyond to make us all feel very special from the moment we checked-in. We absolutely loved the pools, the food, the room and the kids kept saying they’d had the best weekend ever! Thanks so much for a really fabulous stay. We’ll definitely be back.

My stay at the Marriot was memorable and completely exceeded my expectations. It was very refreshing to stay at a 5 star hotel that not only had professional staff, but they were also kind, genuine and friendly. Every person we met was so lovely. The cleanliness of the hotel was also fantastic, as well as the quality of the food. Bed was extremely comfortable, as were the pillows, temperature control in the room and the block out curtains. I’m in the process of planning another trip back now!

We love staying here. The staff are so friendly and attentive and the rooms are fantastic and clean. The pools are so good! We definitely enjoy the seafood buffets and breakfast. I organised a romance package for our wedding and was so happy with how it turned out! Flowers, led candles, rose petals everywhere. This is my go to accommodation when in the Gold Coast.

The JW Mariott still delivers on multiple levels of luxury. From the the service to the pool/s that are voted as Australia's best, it's easy to see why the Marriott is a favourite for many however, it's not all as great as it seems. For starters the food. It's good no doubt but some areas like the poolside food just don't live up to 5 star standards. The beds also could be better. There fine for 1 or 2 days but eventually become slightly uncomfortable. The beds should be a queen size rather then a double. Overall a delightful experience, it's still worth going to.