1/5 Mia K. 1 year ago on Google
I
booked
for
me
and
my
friend
a
room
in
L’embitu
for
two
nights.
We
wanted
something
cofortable
and
quiet,
so
18+
boutique
spa
was
very
appealing
for
us.
When
we
arrived
everything
seemed
to
be
very
luxorius-
great
lobby,
room
was
very
clean
and
super
good
looking,
though
it
was
a
bit
cold
when
we
first
arrived.
We
were
also
offered
different
breakfast
times
when
we
were
checking
in
and
we
chose
the
latest
possible-
10
am
cause
we
were
planning
to
see
few
clubs
and
wanted
to
sleep
in
in
the
morning.
I
was
asking
if
we
start
the
breakfast
later,
if
we
would
still
have
the
same
choises
available
as
others
and
we
were
told
that
it
wouldn't
be
a
problem.
Then
everything
started
to
go
downhill.
When
leaving
to
enjoy
the
nightlife
I
asked
the
receptionist
if
it
would
be
possible
to
call
to
our
room
9.45am,
because
i
was
afraid
if
we
would
sleep
through
alarmclock.
We
were
told
sure!
No
problem
at
all!
And
we
were
leaving
to
city
happily.
In
the
morning,
we
accidentaly
woke
up
10.10.
No
one
called
us
and
we
almost
missed
our
breakfast.
When
arriving
to
breakfast
half
of
the
platters
were
empty.
Fruits
were
canned
or
frozen
(why
not
any
fresh
fruit?)
There
was
a
chance
to
have
freshly
cooked
eggs,
wich
was
very
special
add-on
in
my
opionion.
"Hi,
could
i
get
one
omelette?"
I
turned
to
the
lady.
"What
omlette?
With
what?
Where
should
i
know
what
to
put
in
omelette,
we
have
a
paper
you
fill
under
your
nose,
fill
that
and
give
to
me"
Unessecarily
inappropiate
and
snappy
answer
in
my
opinion
when
she
could
have
said
"Hi,
yeah
sure.
Just
please
fill
the
form
so
i
know
what
toppings
to
add
in
your
omlette".
Little
dissapointed
because
of
that
we
went
to
the
reception.
Since
I
personally
work
as
customer
service
leader
I
always
try
to
point
things
out
bothering
me
so
next
time
it
could
be
done
better.
Young
lady
was
super
nice,
she
was
sorry
we
were
dissapointed,
told
us
they
just
forgot
to
call
and
someone
should
call
us
and
update
about
the
situation
later.
Went
for
a
walk
in
city
and
when
we
arrived
back
we
wanted
to
go
to
the
spa.
We
knew
that
spa
would
have
been
18+
since
18.00
because
at
home
page
it
was
said
excactly
like
that.
Since
we
were
going
to
spa
in
18.20,
we
asked,
how
the
system
works
if
there
are
still
any
children
in
spa..
We
just
wanted
to
know
that
how
it
works,
since
we
read
that
18.00-23.00
the
spa
is
18+.
A
younger
man
in
reception
basically
told
us:
"you
know,
we
dont
have
bulky
men
draghing
children
out
of
the
pool
when
clock
reaches
18.00
and
it
is
more
optional
choice"
We
were
little
dissapointed
again,
because
one
major
factor
was
the
18+
spa.
We
were
hoping
that
maybe
there
are
no
children
but..
There
were
two
about
10
year
olds,
who
were
jumping,
spitting
water
and
screaming,
like
normal
children,
but
we
were
excpecting
a
quiet
spa
as
promised
on
the
website.
Althrough
bar
lady
was
bringing
cocktails
all
the
time,
she
didnt
say
anything
about
the
children
and
also
in
1,5
hours
didnt
take
any
dirty
glasses
away.
And
to
be
honest-
since
we
felt
the
receptionist
was
abit
rude,
we
were
afraid
to
tell
the
staff
and
we
didnt
want
to
get
into
argument
with
the
parents
ourself,
because
we
felt
our
vacation
was
already
bit
ruined.
But
still,
we
decided
to
say,
that
we
feel
that
information
on
the
homepage
is
misleading.
And
after
that,
we
had
another
rude
convo
how
it
is
not
possible
to
"throw
out"
kids
from
spa
and
how
parents
would
react
angry.
This,
that
we
didnt
get
to
enjoy
spa
in
peace
didnt
matter
at
all.
Only
snapping
that
this
is
our
problem
that
we
dont
like
children
and
deal
with
it.
❗️so
if
you
are
ecpecting
quiet
18+
spa,
please
be
noted
that
children
are
not
actually
forbitten
at
that
time❗️
And
to
be
noted,
ofcourse
we
havent
been
contacted
about
the
poor
service.
Great
hotel
with
great
potential,
but
i
would
choose
bit
uglier
rooms
when
i
would
have
a
feeling
I
was
actually
welcome
and
taken
care
of,
not
annoying
someone
with
my
problems.
Definelty
not
coming
back.
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