I've had mixed results with this facility. The level of care and service is highly inconsistent depending on which section or what person you get. A good example is how I visit the Joint Services Clinic for an Annual Health Assessment but because the tech is Air Force and I am Marine Corps, he/she can't access my records. Apparently the Dept. of the Navy (includes Marines) uses the Military Readiness Reporting System (MRRS) and the Air Force uses something different. When I inquired why all services aren't using the Genesis system to consolidate information, especially in a joint setting, the tech seemed confused like he wasn't familiar with Genesis' medical health system. How is it 2023 and our military medical providers can't help you unless they are from the same service as the patient? My larger concern is with the trend of poor reviews here. If the service is that bad (and it certainly is at times), what is the leadership doing to change the culture? Maybe they have to hire more staff, but I suspect the bigger problem is they've hired and retained people who want maximum pay for minimum effort. Leaders, do your job and ensure our active duty members and retirees receive the highest level of care possible. Most have earned it. Remember: the culture of your section/department/team/unit/organization starts with you.

The appointment line at the MacDill facility is absolutely HORRID!!!!! VERY LONG WAIT TIMES, frequent hang-ups before actually speaking to a HUMAN BEING, and the pharmacy line NEVER answers the phone. Who's ever in charge over there should be either demoted for dereliction of duty or flat-out fired!

Wish I could give them 0 stars. They never answer the phones ...I always have to be transferred to someone else...Apts are at least 1 month out..I've had 4 PCMs in less than 1 year time frame. Very inconsistent. This place makes being sick even more dreadful than it already is. I hate this place !!! It sucks !! Wish I could see a civilian doctor....those were the days. Just another reason I hate this place ! They closed their doors for a "meeting" so about 50 people are just standing outside waiting for the doors to open right now. Very rude. This place has awful customer service .

Called to get an authorization and was scolded for not checking online even though I did. The woman who helped me was huffing and puffing the whole time too. So unbelievably rude would not recommend

REFUSE to help civilians. Women's health is filled with creepy men and women who don't know the basic of a women's health. They also refuse to give birth control.

Horrible customer service accessibility. Why is it so difficult to have a live person answer a phone to answer simple questions. The automated system doesn’t even give you an option to talk to a pharmacy tech or optometry, or any other office for that matter. MacDill leadership AND 6th med group is failing active duty, reservists, AND retirees by allowing laziness in their med group. Don’t buy the “undermanned” garbage either because most times you walk up to any of the counters the Airmen and civilian staff are instagram/fb/tik tokkin it up and act annoyed if you ask for assistance. You should be embarrassed!

6th Dental Group MacDill Air Force Base September 6th I had to call the emergency dental line and I spoke with major Robinson and tech sgt anderson he gave up his weekend. They brought my husband into MacDill they had to do a root canal on their holiday weekend there's not many people that would reach out and do that and I'm so thankful that they did that because he's so much happier and he's out of pain and I just want to reach out and say thank you from the bottom of my heart and I wish there was something else I could say other than thank you but they did such a great job they're great human beings and the medical field should be extremely proud to have them to working for them again thank you so much, very kind, funny The Finken Family

Had a recent deep cleaning done at dental. A student by the name of Rachel (spelling) did fantastic work. Very courteous and explained each process to me. Great work. Thank you