Prompt to send an invoice, but phenomenally slow to return the treatment sheet linked to an examination requested by a dermatologist. If you are offered this laboratory, ask to change.

refuse this laboratory, charge fees for sending mail and refuse to send the patient the results and very poor reception on the phone

Fortunately we can only put 1 otherwise it would have been a nice 0. Mediocre method for receiving results, delay in analyses, refusal to transmit results by telephone "because you never know" but it is certain that mail is stolen by post with the name/first name/address and analysis results are better. Ah yes sorry “you can move if you want the results” It is 2023 and you will have to evolve a little in your methods and practices. Secretary dry and without any empathy. Telephone number that offers a patient call that hangs up on you without any information. I will categorically refuse to have my analyzes sent to you in the future.

The secretariat is too lazy to do its job (during a telephone call). The patient did not provide her apartment number, ... the post office is doing its sh*t job by putting the mail in a random mailbox. I call to find out the apartment number and the secretary on the line comes up with the excuse "I have too many files coming up in the patient's name". I took the situation badly... a completely arbitrary bad grade.

False what the firm claims. I regularized an invoice on August 14. It's September 8, no news. I have still not been reimbursed, neither by the CPAM nor my mutual insurance company. If you are offered this office, change.