4/5 Cherylmarie M. 7 months ago on Google
We
stayed
19th
-
29th
Sept
2023
Check
in
was
efficient
but
not
particularly
friendly
or
welcoming
just
very
matter
of
fact.
We
were
taken
to
our
room
by
golf
buggy.
No
welcome
drinks
in
fridge
and
only
ever
received
water
from
the
maid.
Room
was
an
incredible
size
for
a
family
room
-
entrance
hallway
2
very
large
bedrooms
and
2
bathrooms.
Decor
is
dated
and
it’s
a
little
tired
around
the
edges
but
clean
and
functional.
Air
con
was
just
ok
for
this
time
of
year
but
I
can’t
imagine
how
it
would
have
been
when
temps
were
over
40°c
in
summer.
I
think
they
could
all
do
with
being
stripped
and
cleaned
-
seems
the
filters
are
very
clogged.
We
regularly
got
a
lift
in
a
golf
buggy
to
return
us
to
our
room
in
the
evening.
It
is
hilly
and
stairs
are
poorly
lit
in
places
so
if
you
have
mobility
issues
I
would
suggest
main
hotel
or
B
Block.
If
you’re
looking
for
a
holiday
with
rooms
large
enough
for
a
family
of
4
where
you
don’t
need
a
small
Remortgage
to
afford
it
then
this
is
a
great
choice.
We
had
a
great
holiday
-
our
boys
especially!
The
daytime
entertainment
schedule
was
fabulous
for
them
-
Hannah
and
Tanya
in
particular
were
SUPERB!!
They
worked
incredibly
hard
every
day
(as
did
the
other
female
team
member
but
we
didn’t
interact
with
her
as
often)
my
oldest
sun
usually
sits
by
us
or
goes
to
find
shade
and
listen
to
music.
This
holiday
he
got
involved
in
everything!
I’m
so
thankful
to
these
ladies
for
really
making
our
family
holiday
so
much
fun.
I
hope
they
get
the
recognition
they
deserve
from
management.
Sadly
their
supervisor
was
very
rude
and
aggressive
to
my
autistic
teenage
son
when
he
was
playing
volleyball.
The
supervisor
was
also
bringing
his
friend
(not
a
guest)
into
the
grounds
to
play
in
the
activities
and
also
to
have
meals
-
I
found
this
all
very
unprofessional.
The
highlight
for
us
had
to
be
the
location
and
outlook.
The
beach
and
jetty
areas
are
incredible.
The
water
is
crystal
clear,
lots
of
sea
life
to
admire
and
very
calm
for
swimming!
The
Asian
A
la
Carte
was
absolutely
spectacular
-
food
was
delicious
but
it
was
the
service
that
stole
the
show!
The
guys
there
were
a
completely
different
class!!
Medhi
looked
after
us
and
was
a
gem
of
a
guy!
The
on
site
photographer
Ekrem
is
such
a
gentleman
and
we
purchased
fabulous
photos
from
him!
Highly
recommended
Sam
at
the
pool
is
such
a
lovely
man
-
he
works
so
hard
ALL
day!
The
pool
area
is
huge
and
he
keeps
it
immaculate!
The
cleaning
and
hygiene
levels
at
this
hotel
are
fabulous,
the
grounds
are
stunning
-
only
thing
I
would
say
is
that
the
stairs
in
the
tower
to
the
slides
are
very
dirty
and
could
do
with
a
deep
clean.
The
food
was
great
-
we
loved
the
setting
of
the
Italian
-
the
meat
tacos
and
chicken
tacos
are
lovely,
pastas
are
fresh
and
tasty
and
pizzas
are
made
to
order,
what
more
can
you
ask
for!
Perfect
lunch
setting.
The
staff
here
were
very
efficient.
Steakhouse
burgers
and
chicken
ciabattas
are
delicious.
You
can
even
request
seconds
or
a
double
burger
🙌🏼
Buffet
-
we
ate
from
the
live
cooking
stations
and
always
found
the
food
to
be
hot,
fresh
and
again
delicious!
(We
only
ate
at
hotel
5
night
out
of
10
-
very
good
value
to
eat
out
locally)
Our
only
real
criticisms
were:
lighting
in
public
areas
very
poor
in
the
evenings
-
how
this
isn’t
flagged
as
a
health
and
safety
issue
is
beyond
me,
service
slow
and
inconsistent
at
bars,
drinks
very
hit
and
miss
-
beer
regularly
flat
due
to
warm
glasses
etc,
pool
bar
area
used
for
all
evening
entertainment
certainly
isn’t
big
enough
to
accommodate,
very
limited
cocktail
menu
-
no
frozen
daiquiris
unless
you
pay
£10
in
the
grand
bar
-
certainly
not
the
ultra
all
inclusive
we
are
used
to.
Staffing
levels
have
definitely
been
cut
and
it
has
noticeably
affected
service.
Queuing
for
the
pool
bar
was
always
tedious
-
3
guys
behind
bar
but
only
one
actually
serving.
You
only
ever
see
management
if
there’s
a
problem.
We
spoke
to
some
guests
who
have
stayed
multiple
times
and
have
said
they
notice
a
decline
in
standards.
As
it
was
our
first
visit
we
were
happy
with
what
we
received.
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