3/5 Jack G. 1 year ago on Google
I've
been
to
Heaven
twice,
and
the
first
experience
was
great.
Yes,
there
were
a
number
of
issues,
but
it
was
their
first
week
so
we
chalked
it
down
to
that.
However,
this
second
experience,
6-weeks
later,
was
very
disappointing.
The
QR-code
ONLY
menu
is
a
poor
decision.
Why
don't
you
have
any
printed
menus
at
all?
It's
a
gimmick
and
it
makes
ordering
food
a
nightmare.
The
WiFi
is
slow,
so
it
took
us
each
about
5
minutes
to
load
the
full
menu.
I
had
the
Tom
Yum
last
time
and
it
was
about
8
euros.
Worth
every
penny!
This
time...it
was
15
euros
and
it
was
terrible.
You've
doubled
the
price
and
halved
the
quality
in
a
matter
of
weeks.
My
meal
had:
2
prawns.
2
small
muscles
1
small
scallop
1
mushroom
3
tiny
cherry
tomatoes
The
rest
was
water
and
lemongrass.
I've
eaten
out
in
restaurants
in
Turkey
dozens
of
times
and
I
have
never
left
a
restaurant
hungry
until
tonight.
Then,
it
took
us
about
5
minutes
to
try
and
order
x
2
gin
and
tonics,
1
vodka
coke,
and
a
beer.
The
staff,
as
lovely
as
they
are,
had
no
idea
what
we
wanted
or
how
to
help
us.
There
was
so
much
confusion.
Nobody
asked
us
"how
our
meal
was"
because
the
Tom
Yum
arrived
20-minutes
before
everyone
else's
food.
We
were
finished
eating
by
the
time
everyone
else's
turned
up.
How
can
you
be
so
quiet
and
deliver
the
food
so
far
apart?
You
need
to
work
on
that!
Additionally,
every
other
restaurant
we
have
been
to
in
Alanya
are
falling
over
you
with
customer
service.
Popcorn,
fruit,
complimentary
bread,
extra
drinks.
In
this
restaurant,
you
receive
none
of
that.
We
weren't
even
asked
if
we'd
like
deserts
after
we'd
finished
eating.
Then,
when
we
left
the
restaurant
-
nobody
said
goodbye
or
escorted
us
out.
Not
even
a
wave.
I
walked
past
two
of
your
staff
on
two
separate
occasions
tonight
and
smiled
at
them
-
they
looked
me
in
the
eye
and
looked
away.
No
big
issue,
but
as
someone
who
worked
as
a
waiter
for
10-years,
it
just
feels
lazy
and
unnecessary
to
me.
A
little
common
decency
goes
a
long
was
in
hospitality.
Honestly,
for
a
restaurant
that
is
as
expensive
and
lavish
as
yours
when
compared
to
the
rest
of
Alanya
-
you
have
A
LOT
of
work
to
do.
Having
a
beautiful
location
isn't
enough
-
you
must
offer
a
standard
of
service
that
matches
the
beautiful
setting,
believe
me.
Your
survival
as
a
business
in
such
a
competitive
market
depends
on
it.
Again,
the
location
is
great,
the
view
is
amazing,
the
restaurant
itself
is
clean,
but
everything
else
is
far
below
the
standard
I
have
come
to
expect
in
restaurants
in
Turkey.
You
have
so
much
potential
and
I
wish
you
every
success.
I
just
had
to
be
entirely
honest
and
share,
what
I
hope
is
constructive
feedback!
And
please
do
not
punish
your
staff.
Train
them.
Thank
you
and
good
luck.
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