1/5 K R. 1 year ago on Google
Very
frustrating
experience.
I
had
to
cancel
a
room
I
had
booked,
as
the
only
train
going
to
their
city
(Vesoul)
was
canceled
due
to
local
strikes.
I
explained
that
the
cancelation
wasn't
my
fault
as
I
tried
to
negotiate
for
a
reduced
cancelation
fee.
They
wouldn't
hear
any
of
it,
charged
me
100%
and
even
said
they
were
looking
forward
for
my
next
stay
at
their
place.
Horrible.
(This
is
not
a
review
about
their
room
but
rather
about
their
service)
****************
Reply
to
the
director
***************
Thank
you
for
your
reply,
but
I
am
still
not
satisfied.
First
of
all,
I
would
agree
that
if
I
had
the
chance
to
cancel
the
room
before
any
fees,
I
would
have
done
it,
but
in
this
case
The
SNCF
only
sent
notice
the
day
prior
to
my
trip
(Which
I
can
send
to
you
if
you
want
it).
So
to
re-enhance
my
point,
I
do
not
consider
it
to
be
my
fault.
Secondly,
although
I
was
well
aware
of
your
cancelation
policy,
the
system
on
booking.com
allows
customers
to
ask
for
a
reduced
cancelation
fee,
and
considering
the
consequences,
I
reckon
it
was
not
unreasonable
from
me
to
do
so.
(FYI
many
hotels
agrees
to
waive
or
reduce
the
cancelations
in
my
experience)
You
didn't
even
call
me
back
the
first
time
you
said
you
would.
And
No,
I
was
on
a
business
trip,
so
rescheduling
was
not
an
option
!
So
to
summarise
(again),
I
cannot
rate
your
rooms
which
I
read
are
excellent,
but
your
stance
shows
how
little
you
care
about
your
(potential)
customers.