1/5 Yulia K. 5 months ago on Google • 1 review
Me
and
my
friend
wanted
to
celebrate
our
birthdays
here
and
had
a
reservation
for
the
party
cellar
in
this
place
for
28th
of
October.
Booking
the
party
cellar
is
the
official
service
of
this
place
which
is
also
mentioned
on
their
website.
We
did
the
booking
2
weeks
in
advance,
came
in
person
to
check
the
place,
paid
100
euros
for
the
booking
and
agreed
that
the
minimum
consumption
would
be
700
euros.
We
signed
a
paper
that
states
it,
the
date
of
booking,
our
phones
and
emails,
and
we
had
2
copies
of
it:
one
for
us
and
one
for
them.
Ours
was
signed
by
the
manager.
We
invited
80
people
for
the
party.
When
we
actually
arrived
to
the
place
in
the
party
day
30
mins
before
the
event,
they
walked
us
to
a
small
back
room
of
the
bar
and
said
they
are
giving
us
this
place.
Just
like
this.
When
we
said
that
we
booked
a
cellar,
they
said
"no,
it's
already
occupied,
we
can't
give
it
to
you".
It
turned
out
that
they
double
booked
the
space,
and
didn't
find
it
necessary
to
tell
us
in
advance.
They
were
lying
in
our
faces
that
they
didn't
have
our
phone
numbers
(not
true,
emails
and
phones
were
in
the
contract),
that
they
didn't
have
the
contract
(not
true,
we
had
2
copies
signed),
then
they
said
that
they
were
calling
and
we
didn't
pick
up
(and
couldn't
show
the
call
in
the
history
of
phones),
that
they
didn't
put
our
booking
to
their
book
(they
wrote
it
to
the
book
in
front
of
my
face).
I
can't
even
tell
how
stressful
it
was.
The
room
they
offered
was
suitable
for
20-30
people
max
(the
cellar
we
booked
is
for
more
than
100).
And
we
had
a
dancing
event,
so
it
was
a
HUGE
failure.
They
apologized
a
lot
and
admitted
it
was
their
mistake,
they
said
they
would
give
us
100
euros
back.
They
also
helped
to
re-arrange
the
room
quickly
and
remove
the
tables
we
didn't
need.
I
told
them
that
they
owe
us
free
drinks,
and
they
gave
us
6
bottles
of
prosecco.
What
was
double
shocking
for
me
is
that
in
the
end
of
the
evening
the
manager
approached
me
and
said
we
didn't
make
the
700
euros
minimum
consumption!
They
expected
the
same
consumption
for
the
7-10
times
smaller
space
after
such
a
huge
mistake
from
their
side!
Of
course,
it
couldn't
be
reached
as
people
were
leaving
early
as
there
were
no
space
to
dance,
and
the
room
also
was
on
the
way
from
the
kitchen
to
the
main
hall,
so
it
was
extremely
uncomfortable
both
for
waiters
and
people.
They
refused
to
give
us
100
euros
back
even
though
they
promised
it
in
the
beginning
(we
wouldn't
take
them
back
anyways
as
we
had
the
party
there
in
the
end
and
we
would
like
to
pay
for
this
work,
but
the
attitude
itself
is
shocking).
It
was
very
annoying
for
me
to
have
this
conversation
as
it
added
even
more
stress
and
negative
to
our
birthdays.
In
the
end
they
also
gave
me
and
my
friend
free
cocktails,
and
I
really
appreciate
that
they
did
stuff
to
fix
the
situation:
provided
us
with
the
room,
helped
to
rearrange
it,
gave
us
champagne,
played
our
music,
the
waiters
were
very
quick,
nice,
and
helpful.
But
the
situation
itself
is
awful,
as
well
as
their
lies
into
our
faces,
first
promising
giving
back
the
money
and
then
rejecting,
and
expecting
the
same
minimum
consumption
after
this
all.
If
you
want
to
book
this
place
for
your
event,
you
should
be
ready
for
such
surprises.
Don't
hesitate
to
call
them
to
confirm
the
booking
even
if
you
have
papers
signed
-
it
will
be
the
lesson
for
us
as
well.
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