1/5 Justyna S. 9 months ago on Google
Urban
Butique
Hotel
has
been
the
worst
part
of
our
visit
to
Vienna.
Location
close
to
the
shopping
street,
but
very
loud
at
night
and
day.
The
entrance
to
the
hotel
and
its
staircase
-
very
filthy
and
discouraging.
No
lift
and
our
room
was
on
the
third
floor.
Broken
toilet
splash
and
the
bed.
Breakfast
-
nothing
special
-
in
the
small
room
where
if
more
people
no
place
to
sit.
No
receipt
for
the
breakfast
payment.
And
finally,
unhelpful
and
suspicious
personnel.
We
felt
unwelcome
and
hostile.
One
day
during
our
breakfast
some
cereal
bowls
fell
down
and
got
broken.
When
the
manager
saw
that
the
kitchen
maid
automatically
told
him
it
was
our
fault
(she
thought
we
didn't
understand
that)
although
it
was
nobody
to
blame
on.
The
bowls
had
been
put
in
a
wrong
way.
And
finally
when
we
asked
the
manager
to
arrange
an
earlier
morning
meal
for
us
because
of
the
early
flight,
he
didn't
even
bother
to
help
us.
He
refused
to
return
money
for
that
last
breakfast
saying
we
should
talk
to
the
booking.com
while
we
had
paid
directly
to
the
hotel.