1/5 Katie M. 1 year ago on Google
Terrible
service.
My
son
is
disabled
and
sometimes
struggles
to
remain
seated
during
meal
times.
I
also
have
a
5
month
old
daughter
who
is
still
too
small
for
a
high
chair
and
as
a
result
stays
in
her
car
seat
during
meal
times.
The
car
seat
will
just
about
fit
on
a
standalone
chair,
but
is
much
more
secure
squeezed
into
a
booth.
For
both
these
reasons
I
made
sure
to
request
a
booth
when
making
our
booking.
For
whatever
reason
this
request
was
ignored
and
we
agreed
to
compromise
by
sitting
at
a
corner
table
with
the
hopes
that
our
son
could
sit
between
a
wall
and
a
parent.
We
then
proceeded
to
order,
my
husband
and
I
ordered
a
carvery
and
we
ordered
our
son
a
pizza.
Usually
we
are
given
an
approximate
ETA
for
our
sons
food
so
that
we
can
coincide
our
carvery
with
the
arrival
of
his
food.
No
time
was
given
so
we
waited
around
10
minutes
before
getting
our
carvery.
My
husband
and
I
grabbed
our
food
and
when
we
returned
to
our
table
a
waitress
asked
if
we
had
everything
we
needed.
We
told
the
waitress
that
we
were
still
waiting
on
our
sons
meal.
I
didnโt
see
another
member
of
staff
until
my
husband
and
I
had
finished
our
meals
and
they
attempted
to
clear
our
plates.
We
explained
that
our
sons
food
still
hadnโt
arrived.
Another
5
minutes
or
so
passed
and
another
member
of
staff
attempted
to
clear
our
plates.
Once
again
we
explained
we
were
still
waiting
for
our
sons
meal.
This
waitress
apologised
and
explained
there
was
a
new
chef
working
tonight
which
explains
the
delay.
I
personally
do
not
accept
this
as
a
valid
excuse.
Presumably
management
was
trying
to
reduce
staffing
costs
by
scheduling
a
new
member
of
staff
to
work
alone
rather
than
shadow
an
experienced
chef.
By
the
time
my
sons
food
had
arrived
he
had
become
very
worked
up
and
refused
to
eat
his
dinner.
We
asked
yet
another
member
of
staff
if
we
could
get
a
takeout
box
for
our
sons
food
as
he
was
visibly
upset
and
wanted
to
leave.
By
this
point
my
son
and
5
month
old
daughter
were
both
visibly
distraught,
however
the
waitress
chose
to
carry
on
cleaning
a
table
and
then
proceed
to
clear
a
further
3
tables
before
grabbing
us
a
takeaway
box.
When
coming
to
your
establishment
to
enjoy
a
meal
with
my
family
I
certainly
donโt
expect
to
be
leaving
with
myself,
my
son
and
my
daughter
in
tears.
We
shall
not
be
returning
and
I
suggest
you
invest
more
time
and
effort
training
your
staff.