The Water's Edge image

The Water's Edge

Bar Pub

🫤 The food is good for the price but we struggled to find a table free from dirty plates. We stayed for an hour once we got our food, however the tables surrounding us were still not cleared. This made the environment feel dirty and unpleasant. We asked if any staff were free to attend to this - as wi... People often mention staff, good, carvery, time, friendly, lovely, great, family, lunch, order,


Address

Reservoir Rd, Ruislip HA4 7TY, United Kingdom

Website

www.stonehouserestaurants.co.uk

Contact

+44 1895 625241

Price rating

$ $$$

Rating on Google Maps

4.00 (2.6K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: staff (24) good (17) carvery (17) time (13) friendly (13) lovely (11) great (10) family (10) lunch (9) order (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Jim 11 months ago on Google • 272 reviews
    Great views and location Next to a man made beach, parks and nature walks Highly recommended Came here for some lunch Was busy as it was Sunday The food didn’t take long to come and was warm-ish Portion size was on the small side, and the fish was extremely oily…I totally understand that when places are busy they just want to get food out but that little extra attention to detail makes all the difference Took my kid to the toilet and it was terrible. Looked like it hadn’t been cleaned in months.
    3 people found this review helpful 👍

  • 2/5 Ryan W. 1 year ago on Google
    The food is good for the price but we struggled to find a table free from dirty plates. We stayed for an hour once we got our food, however the tables surrounding us were still not cleared. This made the environment feel dirty and unpleasant. We asked if any staff were free to attend to this - as with the weather being warm, there were flies crawling on the food. They seemed quite apathetic and said they were all on a break. I can’t recommend this place
    5 people found this review helpful 👍

  • 5/5 Neilly R. 7 months ago on Google • 10 reviews
    Staff are lovely and made me feel very welcome for my first time in an English Pub. I have flown from Australia and I have already eaten here 3 times in 2 days! Prices are great and the food is amazing! Had my first English Roast here! Delicious! Shout out to Desmond, a lovely worker here who helped me with the menu and made my experience here even better! Love this place and I can’t wait to come back and bring my friends and family with me!
    3 people found this review helpful 👍

  • 4/5 Russell S. 8 months ago on Google • 211 reviews
    Great place food is ok, drinks a bit expensive. Service could be quicker but I think they were pretty tired as I heard the day before was very busy.
    1 person found this review helpful 👍

  • 5/5 Beatriz Coutinho G. 2 years ago on Google
    Came in yesterday for lunch with my family, was extremely busy in the restaurant but still had lovely service by all the staff. Was served by a lovely girl on the bar named Peanut who despite how busy it was still made time for our order which was long and still had a lovely smile on her face. She was extremely helpful with the menu and made all our drinks perfectly. Couldn’t have had a better lunch. Food was also delicious so well done to all the chefs for working hard ☺️
    2 people found this review helpful 👍

  • 5/5 Andrew C. 8 months ago on Google • 56 reviews
    The Water's Edge is a true treasure waiting to be discovered. Tucked away near Ruislip Lido, its location offers both serene views and the perfect opportunity for a leisurely walk by the water's edge after your visit. The breakfast buffet is nothing short of remarkable, boasting an array of delectable choices that cater to every palate. The dedication to quality and the exceptional service provided by the staff add an extra layer of charm to the experience. Whenever I'm in the mood for affordable yet quality food, The Water's Edge is my go-to destination. This hidden gem never fails to deliver a memorable dining experience that keeps me coming back for more. Whether you're seeking a peaceful morning by the lido or a satisfying meal, The Water's Edge is a must-visit spot that promises both value and excellence.
    1 person found this review helpful 👍

  • 2/5 Anne P. 1 year ago on Google
    Had a booking tonight for a family meal for my brothers birthday. Service was terrible. Our starters came at all different times and 2 of the mains came with them. When we went up to the carvery they had run out of beef and only just had enough Turkey and Gammon for us. Would never go back. Such a shame because vegetables were good and it’s such a nice setting by Ruislip Lido
    1 person found this review helpful 👍

  • 3/5 Jamie A. 1 year ago on Google
    The staff were really good and the food that was available was good value for money. But half the menu was unavailable; pizzas, burgers and wraps. The pub itself is falling apart with the floor coming up, toilets from the 90s, ceiling leaking and light fittings taped on! The whole place needs refurbishing urgently.
    1 person found this review helpful 👍

  • 5/5 Melvin B. 1 year ago on Google
    What can I say? I was stuffed after having the full works Sunday roast! For the money you're paying, it's well worth getting a food coma! Having the apple pie with custard just bought memories of school dinners. Would I come back again, of course I will. If you're going to drive there, make sure you enter your registration number on the tablet at the bar.
    1 person found this review helpful 👍

  • 5/5 Sandy T. 4 months ago on Google • 66 reviews
    Boxing Day lunch for myself and the family. The only restaurant in the area that was reasonably priced for that day so wasn't expecting too much but was pleasantly surprised. Really friendly staff, great carvery, my sons had the pizza which was huge (and obviously delicious as every piece went). Fabulous setting overlooking the water and decorated beautifully with Xmas Dec's inside. Will definitely be back in the new year. Thank you!

  • 2/5 Bofunny 3 months ago on Google • 30 reviews New
    My wife and I went for the carvery last year and found the staff quite unfriendly. Despite this, we decided to try the place out again, hoping that the unfriendly staff were a one off. It wasn’t. I went to the bar to order (there is an option to order using the app at the table but there was no phone reception (!)). Offering free WiFi would have been useful. Anyway, we were greeted by a server who came across very unfriendly and face like thunder. Considering the experience we had last time, I was disappointed to see that the reception was exactly the same as last time. I asked for a voucher (offered by registering on an app) to be considered and was told it was no longer possible. I would have to go again to use it. The server (K****n) asked his manager (A****a) for advice and the manager, barely addressing me, said it wasn’t possible to use post payment. I’m frankly unsurprised that the staff have this attitude if the Manager has no clue how to address customers. I don’t understand why, some people continue to work in the hospitality business when they are shockingly bad at it. Everyone has a bad day but you leave that at the door, especially when you are customer facing to ensure repeat business and security of their job. I asked to speak to another manager, who went some way towards changing my perception, however, would I want to pay to be disrespected? Well, I’m not sure how many chances I would want to give before I go elsewhere (there are quite a few lovely pubs and restaurants in this area!). The only draw seems the lake and the walk around it, however, perhaps the arrogance accompanying such a lovely spot is prevalent. Shame. I wish the pub would give another company a chance to do what they can’t, provide basic good service in the very least. The sad addition was another 2 customers who were complaining to management. There seem to be a couple of staff members that I could see, who were nice and friendly. Perhaps, the bad eggs need to I be shown the door, especially at a time when customers are few and spending less, and revenue needs to sustain the business and the staff.

  • 5/5 G H. 4 months ago on Google • 23 reviews
    Great value for money. Breakfast items were fresh and plentiful. Eggs fried quickly as chef seemed to keep an eye on things and predicted requirements rather than having them sit drying out too long. Manager was friendly and on the ball. Restaurant wasn’t overly busy so perfect for nice quiet start to our day. We look forward to returning and would highly recommend this venue.

  • 1/5 Andrew M. 2 months ago on Google • 4 reviews New
    I paid for 2 carvery meals, one dessert and 2 drinks. I was asked by the barman to request my dessert after my meal, which I did but to a different barman. 20 minutes later I saw the same barman with whom I requested my dessert before and he then accused me of not paying for the dessert, which I had on my initial order. Another 10 minutes passed and I decided that I would leave as I had waited 30 minutes in total for my dessert. On my way out I passed a waitress bringing my dessert. Disgraceful service and accusatory bar staff.

  • 4/5 kazza v. 2 months ago on Google • 3 reviews New
    Had a wonderful family lunch here, the staff were very attentive and our table had a view over the lido. The carvery was extremely good value for money and the choice of meats were plentiful, the vegetables were continually being replenished. A good value, clean and picturesque afternoon we will definitely be back.

  • 4/5 Sarah B. 3 months ago on Google • 3 reviews New
    We visited the Waters Edge yesterday for an impromptu visit after a funeral. Paula was very accommodating and found us a quiet and separate space with lots of seating and a view of the water. We had coffees and drinks all of which were good. We didn’t eat so can’t comment on the food but the carvery looked very good! Staff friendly. Parking and accessibility very good. 3 hours free parking in large carpark. We will be back thank you.

  • 1/5 Matt G. 1 year ago on Google
    Car park is not close to the restaurant, disabled entrance was locked, as travelling with a disabled passenger just getting to the disabled entrance was difficult, had to walk all the way around to the main entrance. When we got in the front door, we waited to be greeted as per their signage, no one arrived. Went to the bar to find out what was happening. Told that it was busy (it was not) and had we booked. We had, but it seemed too much hassle to actually find a table for us to sit at, motioned to “just find your own table” as if it was all too much hassle. Went to find the member of staff to enquire what food was actually available, carvery only had gammon and the rest of the selection appeared to be overdone or sat under the hot lamp all day. There were “other” options as long as you want pizza burgers or fish and chips. We did not We finally decide to leave when the member of staff finally got around to seeing if we might actually want something. No thanks, we are leaving. The area has much better choices for food, much nicer atmospheres and much more attentive staff

  • 5/5 aamir m. 1 year ago on Google
    Had lovely day out with family really enjoyed the time together kids had fun with water splash food 🥘 was delicious

  • 5/5 Elena A. 1 year ago on Google
    Our dog and us love this place, the food is delicious and the stuff are wonderful, always friendly and professional. The cleaning is high standard.

  • 5/5 Fiona B. 2 years ago on Google
    Delicious food, especially the pizza's and the most amazing experience we have ever had with handling allergies. Manager Charlotte could not have been more reassuring and their allergy protocol was the best we've ever experienced. Made to feel very welcome and so well looked after. We've had so many bad experiences with other establishments, others could learn from this team. Anna the chef was so accommodating and we were filled in on everything that had been done to safe guard our daughter. Such good value for money too, wish we lived closer.

  • 5/5 S G. 5 months ago on Google
    Only had the bottomless breakfast but have to say the quality is great. Not a huge variety of items but the basic cooked breakfast items done well and great value. A fab bottomless brekkie and quality coffee for £8 is super value. Staff always bright and welcoming. Nice outside seated area if you have a dog. Recommended.

  • 4/5 David H. 4 months ago on Google
    Definitely good value for money. Could do with a little bit more meat given on the carvery and vegetables could be hotter, but cant really quibble for the price. Staff were very friendly, food served in good time. Lovely location

  • 4/5 Ольга �. 1 year ago on Google
    Nice and cosy place. Child,s cookie with ice cream was good!

  • 5/5 Carol D. 5 months ago on Google
    We visited for the Santa railway . Booked so we could have a roast dinner before seeing Santa . Roast was delicious and such good value. Grandkids had pizza and ice cream again excellent value . Sarah served us and was very patient polite and helpful. The guy serving the carvery was great as well ,I have a broken arm , he was really concerned and asked if I could manage . Nothing was as a problem for the staff . Thank you Chris Carol Max and Seth

  • 5/5 M C. 1 year ago on Google
    Good quality carved meats. Roast turkey as soft and juicy, the beef was even more tender. The gammon was salted nicely and was the best meat. Great variety of vegetables and gravy as well. Good value for money.

  • 5/5 Aeisha E. 5 months ago on Google
    We had a lovely carvery here. Absolutely delicious. Compliments to Trish, the chef, the food, especially the veggies were amazing. Dean, who served at the carvery, was so polite and friendly. Not forgetting David at the bar. Amazing team. We shall be back.

  • 5/5 Laura K. 5 months ago on Google
    This is my usual go to. I recommend the waters edge to any one whether it be celebration or just a quite meal. The carvary has a selection of very nice food. There are lots of places to sit and it is clean. On this occasion I was particularly happy with my visit as a staff member, Paula, really made us welcome and went above and beyond to do this. She was so helpful and friendly. Thank you very much. See you again soon.

  • 3/5 susan s. 5 months ago on Google
    Had lunch here. Carvery very poor, granted it was around 2pm but only turkey on offer. Vegetables were well past their best. Long wait for non Carvery food ordered from main menu. Cheap, yes, but not the best of experiences. Staff friendly and reasonably comfortable venue.

  • 3/5 Lynn H. 1 year ago on Google
    This is a hidden gem by the Lido in Ruislip. Some of the group with whom I had lunch were having a full roast which seemed extremely good value. Would have prefered to have soya milk and Earl Grey tea but none the less was an enjoyable lunch with a beef filled warm wrap with horse radish sauce.

  • 1/5 Neena D. 1 year ago on Google
    First time attending this restaurant and we won't be returning. When we arrived we noticed that it was empty (which is strange on a Sunday for a carvery) however quickly found out why. We ordered at the bar and they had run out of mint and elderflower so some drinks we wanted we couldn't have. When ordering our food we were told we had to order dessert at the same time as the kitchen was closing. Any dessert that included ice cream were not available as their ice cream machine wasn't working, we couldn't even order a brownie without the ice cream, strangely enough the bottomless ice cream machine was working. We then wanted to order hot drinks and were told their machine wasn't working. The staff told us that a Sunday is the worst day to come as nothing works. The staff weren't friendly and came across like they didn't want to be there. There seemed to be a lot of staff loitering about and nothing being done. The gentleman at the carvery station however was lovely. The food was also of poor quality. Very disappointed with the whole experience.

  • 5/5 Uliana B. 10 months ago on Google
    So nice place!! Delicious food and friendly staff. Sachin served us very well and was so helpful! Thank you so much

  • 1/5 Lara G. 10 months ago on Google
    We visited yesterday (Wednesday) to have lunch after walk around the lake and the place was not so busy, but we were waiting for our pizza 🍕 50 minutes ! I couldn't wait longer as i was worried about my parking ends, when i asked about our order the staff just totally forgot about our order. After 1 hour in total we had got our pizza in takeaway box and left this place, and never will come back again.

  • 5/5 Safia E. 10 months ago on Google
    Had a great time when I went for dinner with my family. Food was great and the staff, particularly our waitress Grace, were particularly helpful with suggestions and creating a really nice atmosphere for the evening. Would recommend!!

  • 5/5 jason s. 11 months ago on Google
    I have been coming to the carvery at The Waters Edge with my 90 year old father for many years. Its still the best place around and great value for money. The food and staff are excellent. A special mention for David, the manager, who sorting out a parking issue for me amazingly quick.

  • 5/5 PANKAJ S. 1 year ago on Google
    Superb picnic place... Perfect lakeside dining, a small sand beach, mini train for an adventure, nice and well maintained park, a lot of food options. Easily reachable by car or bus. Huge parking area. Awesome experience.

  • 5/5 Un Gravinese a L. 1 year ago on Google
    Excellent food at a good price. The lido offers the opportunity of a beautiful walking around the lake. A special Sunday spent with friends. The carvery was delicious 🤤

  • 4/5 Anushka C. 1 year ago on Google
    Lovely place to go with family and friends. Warm feeling. Just a shame that when we got there, (3pm) there was very little meat left. Considering they serve a Sunday roast it was disappointing, Although the chef was nice enough to offer extra sausages to make up the rest. Having said that lovely place and beautiful place to go for a walk. Dog friendly but only in their outside area.

  • 5/5 Vania de s. 5 months ago on Google • 2 reviews
    Went for our Christmas meal at waters Edge Ruislip Lido with my friends and my 3 year old and I have to say our experience was amazing the girls were soo polite helpful and professional, we were served by Charlotte and Amanda and they could not do enough to make us feel welcomed. The cheff Trish produced amazing food, all the vegetables were super fresh and not over cooked the meat was succulent and the portion sizes were fantastic We were full by the end of the meal. I would definitely highly recomend going there as a family or on a works do. Thank you ladies .

  • 5/5 Toby W. 3 months ago on Google • 1 review New
    Went with family last week and had a wonderful time. It was our first time to a stonehouse and wasn't sure what to have on the menu, but thanks to Charlotte and her delightful service she saw to all our needs, drinks came quickly and the kids had a great time. I had a delicious carvery, all the vegetables were fresh and the meat tender, kids had a pizza each which they enjoyed endlessly. Will definitely be visiting again soon

  • 4/5 Betty B. 3 months ago on Google • 2 reviews New
    Lovely carvery at a great price. Dog friendly area inside. Apparently you can’t book if you have a dog. Service was fantastic from Desmond at the bar he couldn’t have done any more to make our visit more special.


Call +44 1895 625241 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Food
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Food at bar
    • ✓️ Hard liquor
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✗ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✗ Delivery
    • ✓️ Outdoor seating

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