We have been coming to the pools for the last 12 years at least. since 2022 we have noticed a drop in the care factor and the quality of service. Yet the price has gone up which is ok however it should match quality of the service. Our kids are about finish the program but struggling to get that added help to push through. We have approached the staff but it appears they are bound by bureaucracy and failing to even listen to our concerns. We just want our kids to finish the course and get out of here. We were sent an email last week saying one of our kids had successfully finished the assessment but no one knew who. Eventually we found out today it was an error. Last week the swimming pool was shut down and training was conducted in the wave pool. week before that classes were completely cancelled - no explanation whatsoever. There is no one higher up who has any time for us to at least sit down and have a chat with us. Now I am beginning to feel its all about $$$$$$$

50 meter size pool with a separate wave pool. Has an outdoor pool and smaller one for baby to 3 year olds. Good for lessons if you get the right teacher. The change rooms with showers take a long time to get fixed if something breaks and certain people (culture) buzz the rooms and bring their kids later which is against the rules.

My kids love it so much…! There are heated pools, kids pool and a wonderful wave pool which works every 30 minutes.

The spa water was cool and to many people in small pool.

Very pathetic service. The person who accessed my child was so rude. And the teacher didn’t even bothered to review my child lessons. All they need is to keep failing. They not even care to pay attention on kids. And keep on changing teachers in 8 week term. Glen Waverley monash aquatic pool has got the worse service.. Strongly not recommended.

Cleaning practices are very slack - Male change room regularly has a dirty floor and unhygienic ingrained green mold on floor of shower room which could easily be removed by high pressure hose. Staff at counter are often confused by simple requests and missing in action at busy times leading to long queues and delays at getting in.

Bad experience with their management team. The story is we could not make a class and we called them in advance, try to get credit in the membership that our family could use the credit later on. They refused to give credit and asked for doctor certificate（we are not sick, just could not make the time, and we had such issue before, they did not have any problems that issuing the credit). So we want to cancel the whole classes, and we asked them to help to cancel the course, they refused to do it for us again and asked us to go to website and fill in cancellation forms and wait for the team memeber to call us back. What hell is this process! It is such a bad experience that I had and I am not going to walk in this centre or book any classes any more. For customer's perspective, you are service team, you are able to support customer or explain better why or how could us resolve the issue instead of telling you "NO" for everything. And what happen if I am too old to do the online process, does that mean I never be able to cancel my class??? Such a ridiculous process in modern live now.

Had a decent swim, however I was attacked by a gang of old people for not having a towel in the sauna, and the mens change room i went into (not sure if theres more than one) had shared showers. i dont even think the army has shared showers anymore

14/11/20 first swim post covid. Amazingly quiet pool with no kids and one person per lane. So peaceful compared with how it used to be esp on weekends! Really enjoyable swim. Nice pool and gym. Really comfortable cafe to sit and work before class. Pool can be over chlorinated and too busy at times but overall ok.

Always a great experience swimming at this pool. The team that run the centre are fabulous, from the customer service team at the front desk to the lifeguards that work in pool deck everyone is welcoming and friendly. The culture this creates contributes to making this a great place to swim.

Nice pool, but rather poor service and management. Two of our kids signed up for their swimming lessons, but one of card was long-term invalid. During the epidemic, because the child was sick and couldn't go to class, they converted the class into a family pass according to their policy, which we have not used, a total of four times. We had to stop classes a month ago because we changed jobs. I took my child there today, and they said that there is only one family pass in the system.Awful!

Attended this place for the Metro East District championship swimming meet. Equipped with 50m outdoor pool, this is one of the best local pool to have a race, practice or even just have fun. The outdoor pool is heated to the right temperature, so you won't feel the chill on the freezing Autumn or Winter morning. There is also an indoor pool for the one that prefer much warmer temperature but when you came out you will feel the chill.

Attended centre today for Hydrotherapy. Great facilities. Canteen was disappointing purchased salad sandwich $10.50(Not Fresh) Purchased latte. 50% of the contents was froth. Having managed two canteens over the years. These products were below standard. Will not purchase from canteen again

Came to this place for swimming lessons, this place was awesome. It had a wave pool, outdoor area and a kids ply area. The swimming lessons were fun and energetic and the staff was extremely respectful.

The wave pool is unique. Many different sized pools for various ages. Well kept.

The best place to be on a scorching day. So much fun in the wave pool.

Good pool. Has a 50m outdoor, 25m indoor, wave pool and a few others. Has a gym on top as well. What more could you ask for?

Its a very nice place to be.. the pools are well maintained, staff is friendly and cafe is good too. Wave pool is nice, all indoor pools are temperature controlled and therefore,can be used in winters too.

Joined at the beginning of this year and tried it out for a couple of months!! Found it extremely unfriendly and very cold atmosphere even in the group classes!! I’d been doing Zumba for almost 10 yrs prior and found the group class here very intimidating from the older members!! Wouldn’t recommend

Would not recommend this place if you want to have a sauna.. Members think they rule the joint . Bad experience. Had confronted old man with distinctive mole on his face about spitting on the floor and pouring water over the hot rock's.. Direct violation of the rules.. Yet l was abused when I confronted him... Absolutely disgusting.. Will never go back..

Great location for a leisurely swim. Facilities are quite spacious and staff are friendly. Has indoor and outdoor pools and especially wonderful to visit on weekdays when it isn’t too crowded. Definitely worth a visit!

Helpful and friendly staff. Provides ample parking, kiosk, swim shop, swim lessons, swimming clubs, bathroom facilites, spa and wave pool