1/5 Allison L. 1 year ago on Google
First,
I
will
mention
that
the
workouts
are
good,
the
facility
is
nice
and
there
were
a
handful
of
very
kind
and
well-meaning
instructors
working
here
(at
least
one
of
those
have
left
since
my
membership
ended).
That
being
said,
I
do
think
signing
up
for
Pure
Barre
should
come
with
a
warning
to
READ
THE
FINE
PRINT
and,
if
I
were
you,
I
would
PAY
WITH
CASH
so
that
they
do
not
have
access
to
your
card
information.
They
are
one
of
those
workout
facilities
with
several
strings
attached
and
will
continue
to
charge
you
for
months
if
you
don't
follow
very
particular
(and
poorly
communicated)
guidelines
to
cancel
your
membership.
You
also
have
to
pay
a
fee
just
to
cancel
-
something
I
had
never
experienced
at
10+
gyms
I
have
been
a
member
at
across
multiple
cities,
states
and
countries.
I
signed
up
for
a
3
month
program
but
in
the
fine-print,
it
said
this
was
3
months
at
a
certain
rate
and
then
it
would
go
up
for
a
month-to-month
charge.
I
tried
to
do
a
charge-back
with
my
credit
card
company.
Pure
Barre
responded
by
adding
fees
to
my
original
payment
due
and
had
people
from
their
billing
office
calling
to
harass
for
payment
within
24
hours
of
a
charge
back.
When
I
called
the
local
office
in
Wichita
for
help,
they
told
me
it
was
a
personal
problem,
that
the
owner
is
the
only
person
who
can
issue
refunds
and
would
not
give
out
contact
information
of
the
owner.
I
ended
up
getting
a
brand
new
credit
card
to
keep
from
being
charged.
Keep
in
mind
they
are
a
huge
corporation
and
have
lots
of
legal
documentation
you
unknowingly
sign
into,
so
will
always
come
back
with
it
being
the
customer's
problem
because
they
know
they
are
covered.
My
previous
barre
gym
in
Kansas
City
is
also
a
successful
corporation,
but
is
run
well.
They
wanted
my
business,
valued
me
as
a
customer,
and
were
always
respectful
and
worked
through
issues
with
me;
because
of
this,
I
kept
a
recurring
membership
with
them
for
5
years
until
I
moved.
Wichita
does
not
have
one
of
these,
sadly.
Pure
Barre
does
not
think
their
services
are
valuable
enough
to
speak
for
themselves;
they
have
to
lock
their
customers
in
and
trap
them
in
order
to
make
their
money.
If
you
are
in
a
similar
frustrating
situation,
feel
free
to
reach
out.
I
have
since
received
the
owner's
contact
information
and
will
pass
it
along.
FURTHER
RESPONSE
TO
COMMENT
ON
THIS
REVIEW:
The
owner
refunded
me
PART
of
one
fee
that
had
been
added
by
doing
a
charge
back.
It
was
called
a
late
fee
although
my
payment
was
not
late.
Again,
I
had
to
track
down
the
owner
-
IF
YOU
CALL
THE
STUDIO,
THEY
WILL
NOT
HELP
YOU
AND
WILL
NOT
GIVE
YOU
THE
OWNER'S
INFORMATION
EVEN
THOUGH
SHE
IS
THE
ONLY
PERSON
WHO
CAN
PROCESS
REFUNDS.
I
didn't
have
any
of
my
cancellation
fees
or
monthly
charges
I
didn't
know
about/use
refunded.
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