1/5 John N. 1 year ago on Google
Came
in
this
evening
to
buy
clothes.
I
am
a
regular
shopper
at
this
store.
Over
the
last
month
I
have
spent
nearly
a
grand
using
my
Kohl's
charge
on
suits,
shoes,
ties,
dress
shirts,
pants,
you
name
it.
I
have
overlooked
the
fact
that
each
time
I
have
been
in
this
store
shopping,
usually
a
couple
hours
at
a
time
because
of
the
volume
that
I've
purchased,
that
associates
standing
only
two
feet
away
act
like
I'm
not
there.
I've
overlooked
the
fact
that
only
one
check
out
station
ever
seems
to
be
in
use.
So
tonight,
I
had
another
armload
of
clothes
and
a
coupon
I
received
for
20
percent
off.
The
cashier
rudely
told
me
that
the
coupon
wouldn't
be
valid
for
a
couple
of
days.
I
looked
at
the
date
and
she
was
right,
but
it
was
in
small
print
and
easy
to
overlook.
I
told
her
about
the
purchases
I've
made
at
that
store
and
asked
if
she
couldn't
make
an
exception.
She
asked
if
I
was
getting
emails
and
I
told
her
I
wasn't,
and
she
shrugged
and
acted
like
it
was
no
big
deal.
She
didn't
offer
anything
to
make
my
time
spent
at
Kohl's,
or
the
gas
to
drive
there
worthwhile,
in
spite
of
the
fact
that
my
purchase
wasn't
insubstantial.
In
fact,
she
acted
annoyed
because
it
was
closing
time
and
there
was
a
line
of
people
behind
me.
Having
worked
retail
myself
for
many
years,
I
get
it,
but
I
also
could
have
never
gotten
away
with
the
indifference
I
got
shopping
here.
Nor
would
I
have
treated
shoppers
that
way
over
something
so
easily
fixed.
I
left
the
pile
of
clothes
on
the
counter
and
left
the
store.
If
a
retailer
thinks
in
this
economy
that
it
can
afford
to
lose
business
over
something
as
petty
as
a
coupon
being
a
couple
of
days
away
when
someone
is
trying
to
purchase
a
couple
hundred
dollars
worth
of
merchandise,
and
risk
losing
a
repeat
customer
at
that,
then
they
deserve
whatever
consequence
comes
from
it.
Sure,
one
customer
doesn't
make
a
difference,
but
if
it
happens
to
enough
of
them
because
of
employees
who
do
nothing
to
accommodate
customers,
coupled
with
nonexistent
customer
service
during
the
shopping
experience,
which
has
been
every
single
time
in
my
experience
shopping
here,
it
will
come
back
to
bite
Kohl's.
I'm
considering
paying
off
my
Kohl's
card
and
cancelling
it.
I
may
as
well
shop
online
since
department
stores
don't
have
salespeople
anymore,
only
warm
bodies
who
act
like
it
bothers
them
when
someone
interrupts
their
job
with
anything
that
requires
them
to
do
anything
even
slightly
above
the
basic
requirements.
Shopping
at
that
store
tonight
was
a
waste
of
my
time.
I
shopped
there
because
I
chose
to,
but
I'll
take
my
business
to
a
company
more
deserving
and
not
contribute
to
the
employment
of
such
lazy,
rude,
and
ineffectual
associates.
And
I
will
be
back
to
speak
to
the
manager.
I
have
the
receipts
to
prove
that
I'm
not
exaggerating
how
much
I've
purchased
there.
I'm
also
not
beyond
returning
every
single
item.
I
am
that
mad.
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