The worst customer service ever... I waited more than 10 min outside the store. Then when my turn came, I waited nearly half an hour and nobody even told me the prices. I wonder why?. Maybe they dont take their customers seriously?

Never in my life have I visited a worse Gucci than this location. I stay in the area often and every time I give this Gucci store another try I am extremely disappointed. They close a good 45 minutes before they’re supposed to, they will always make you wait outside even if the store is empty, and the staff is terribly rude. The lowest class Gucci I have ever visited, not only in Istanbul, but across the world. They really need to hire more friendly and trained staff members.

At first staff said that they do not accept my ccard. I’ve been tracking down the ATMms through the whole city in order to get cash. Later on, Staff said that they do not accept cash to pay for the goods, the limit is 7k tliras. Worst experience ever. Buying something here is sort of a quest. Find another place. Regards

worstest customer service ，lol， makes me uncomfortable…… Robot

This branch has the highest availability of products in Istanbul in my opinion. Great staff, were very assistive, took good care of my purchases even though I didn't have an appointment and the store was packed! Plus complimentary chilled refreshments for my waiting time...

(Translated by Google) Good and cheap💪🏽👍👍👍 (Original) Gut und günstig💪🏽👍👍👍

I would give the store zero stars if I could. Totally unprofessional seller and manager. The shopping experience is worse than H&M self-service store. Someone should come from Italy and really clean up the store and train the employees.

I was so looking forward to a Gucci shopping spree today but was very disappointed when I heard the sales assistant and the manager make an unfavorable comment about me and laugh. Though the manager denied the comment and laugh were about me, there is no mistaking the fact that when they laughed, I turned around and they were both looking at me. This is not the Gucci way to welcome clients. I felt very uncomfortable and lost my enthusiasm for shopping immediately.

They no work ethics and they are discriminative. Their whole goal is to manipulate natural arts and sciences in order to control people and create class. They did not let me in to shop yet they let those behind me in. And the situation persisted even after I called the police. Not a fashion house but merely an evil institution that relies on a destructive ideal to distribute power unevenly.

Came at 19:20 but staff didn’t allow to come and said that they are closing at 19:30 (but the google maps and site information claim the business hours are from 10 to 20:00)

Not the best gucci store. While the guy helping me was very quick to help me and found what I was looking for. He didn't even put a ribbon on my box. Additionally, the ladies working there are very rude and give you very unprofessional rude looks. Not cool at all. Seems like they need to train their employees on manners. After reading much of these reviews, either they don't understand the type of brand they are working for, or they just plainly don't care to be absolutely professional. I mean for God sakes you work at a gucci store. Humble yourself.

(Translated by Google) Everything is worthy. Thank you guys were happy. (Original) Всё достойно. Спасибо ребятам, были довольны.

Do you want to forget what’s luxury customer service? Welcome tho this shop. Need better training to the team, absolute disaster

(Translated by Google) Quality (Original) Kalite

Very arrogant staff👎🏼

I had take. An appointment still I was made to stand outside the outlet. The management should treet the customer more politely.

There was no queue, the staff was nice. The bag I chose on the site was 820€, but inside the store I was told that it is 900€🤷‍♀️ I had to buy as I had only one day in Istanbul, no time for delivery. It is strange that the price on the web site is cheaper. I checked the price 6 months later - in was still 820, so I was deceived!

Bad customer service! The sellers are arrogant and not helpful at all! So we walked into a store. Tall guy with little bit longer hair was standing there not even welcome us. I approach him and ask him does they have available card holder and wallet in store. He start laughing at me and told me that they don’t have available accessories in whole Turkey. I was wearing sports clothes accessoried with Gucci sneakers and Gucci bag. I left the store. Tomorrow I went to shop in İstinyePark and wanted to give a try to their Gucci store. And guess what. I buy wallet, belt, and a card holder. So that rude guy that only works for Gucci in Nisantashi street, didn’t only lie to us, he disrespected us as well. I’ve been traveling all around the world and been shopping in Gucci and similar stores for 10 years... never experience something like this. Shame.

The customer service was great they were smiling all the time very helpful and they also helped us by telling us the price in our own currency

The worst shopping experience in my life. Same as others wrote — they make you wait outside just for the fun of it, rude and unhelpful staff, no VAT form offered for someone who clearly a foreigner, etc, etc. Get your Gucci stuff somewhere else.

The absolute worse customer service ever, they should work in Burger king not in Gucci. Very low class and rude. The red hair short midget girl offered a random man coffee as he sat down while we were denied to go upstairs TO BUY. We Spent around 24,000 TL but received a 2 kuruş treatment. Disgusting.

I booked an appointment via website and got an answer in WhatsApp. Both my items were ready when I came. Bought it in less than 15 minutes. Payed cash in euros. The staff was superfriendly. Great experience!

Bad service, they lied to us stating the guaranty card and receipt is in the box when we got to the hotel we did not find any paperwork, we will report to Gucci regarding this franchise store.

Nice place, polite staff. We bought a bag that we were looking for even in Israel. However, online orders via gucci are just terrible. I recommend buying in a specific store, and not through the Gucci website.

(Translated by Google) Lots of sincere products and a bit bad service (Original) الكثير من المنتجات خالصه والخدمة سيئة بعض الشيء

(Translated by Google) The Gucci store is one of the high-end brands in the world of fashion and haute couture The store is a beautiful and elegant two-story storey (Original) متجر غوتشي من العلامات الراقية في عالم الموضة والازياء الراقية المتجر عبارة عن طابقين جميل وراقي

Most pleasant gucci store in Istanbul. Great location, friendly staff. No wait to enter. Paid partially cash EUR and card TL. Price was a little bit higher than on the website.

😎😎

Helpful staff

(Translated by Google) Even though I couldn't find what I was looking for, I was welcomed and I would definitely go again. (Original) Aradıklarımı bulamasam da güzel ağırlandım kesinlikle tekrar giderim

(Translated by Google) Is there a turkey on the most beautiful street (Original) Есть ли индейка на самой красивой улице

best staff ever, helpful and kind, thank you very much, the blonde girl is beautiful and so kind, thank you for help❤️

Wonderful shop

Went to buy a gift. No one served me for 15 mins, gave up. Went to Hermes instead

Not friendly service

Everyone there is very friendly 🤗🤗🤗

BAD SERVICE! I bought some shoes and they gave me one side in size 38 and the other side in 36, and I was only a tourist in Turkey for a few days.

Gucci..

😋😋😋😋

(Translated by Google) A team that opens the phone whenever they want. It is easier to reach a 3rd class textile store by phone. Are you so busy, please leave .. (Original) Canı istediği zaman telefonu açan bir ekip. 3. sınıf bir tekstil mağazasına telefon ile ulaşmak daha kolay. Bu kadar mı yogunsunuz, bırakın lütfen..

(Translated by Google) Üsküdar breeze was quite nice, but send expensive rohat ildemir free of charge (Original) Üsküdar esintisi baya güzeldi ama pahalı rohat ildemir gönderin bedava lutfen

(Translated by Google) Elegant (Original) راقي

(Translated by Google) Some multi-brand Gucci is not worth the time (Original) Какой-то мультибрендовый под вывеской Gucci не стоит времёни

(Translated by Google) Expensive Istanbul Gucci from Europe and the return is very low (Original) גוצי איסטנבול יקר מאירפה וההחזר נמוך מאוד

(Translated by Google) Integrated shop (Original) متجر متكامل

(Translated by Google) Luxury (Original) Lux

(Translated by Google) it took me a while to get the products, except that there was no problem. endless thanks for your interest and interest :) (Original) ürünlerin elime ulaşması biraz zaman aldı , onun haricinde bir problem yok. ilgi ve alakanızdan dolayı sonsuz teşekkürler :)

(Translated by Google) Vnnhhhhhhhhhh (Original) Vnnhhhhhhhhhh

(Translated by Google) Quality styled more what you get (Original) Kalite tarz daha ne olsun

(Translated by Google) Always keep the quality congratulations (Original) Kalitesini koruyor hep tebrikler

(Translated by Google) We have seen our business with plenty of quality products (Original) kaliteli ürünler bol çeşit işimizi gördük

(Translated by Google) Gucci (Original) غوتشي

(Translated by Google) good . thank you friends (Original) iyi . ordaki arkadaşlara teşekkür ederim

(Translated by Google) The style here is completely different, my friend (Original) burdakı tarz bambaska bısey dostum