Good selection of travel plans in reasonable prices .

The staff is very rude, I think the employee has neurological problems, I would not choose Pamukkale again because they employ such a problematic person.

Worst experience ever!! They deserve 0 stars. I bought a ticket yesterday for Bursa departing next day at 7am and they guy told me to be infront of the office by 545am. I go there 545am today waited waited for almost 2hrs (just came home after waiting for 2 hours),and no one came to pick me up and on top of that no one even called me. Waited 2hrs in freezing cold. They should not be doing this business if they cannot provide the service. Also it's so hard to communicate since they dont know a word of English. Do not go to them!! Go somewhere better and reliable where they are serious about their business. Hugely Disappointed!! Update: Just went to ask them for refund since it's their fault they never showed up, and the guy refused to give me the full refund. Instead gave me half the refund. Do not go to them. I warned you

The staff couldn't speak English

Very good

Good service.

I gave up after reading all these bad reviews. We will now look for another company for the trip.

It's definitely my favorite travel company. They have very frequent trips, comfortable seats, free wifi, good drivers, and friendly on-board hosts.

we were traveling from Istanbul to Ayvalik, the tickets had seats 6 and 7, on the way the conductor told us to change to the bus and make room for other passengers, claiming that we were guests on this bus.

(Translated by Google) On Sunday at 9:00, the office opens. The person providing the service had come to the service without even removing the pillow and blanket in the back seats. He was pouring his cologne because there was everything like a hearse in the car. (Original) Pazar günü 9:00 da yazıhameleri açılıyor. Servis hizmeti veren kişi arka koltuklarda yastığını battaniyesini bile kaldırmadan servise gelmişti. Cenaze arabası gibi her şey var arabada diye kolonyasını dökünüyordu

(Translated by Google) The customer service is very bad. I came 20 minutes ago for the 21:45 service, the shutters were closed at the Beşiktaş branch, I waited for a while, there was no incoming call, I called customer service, after listening to music for 13 minutes (Is it 13 minutes left on the phone at this time?!) someone was connected, he said he will wait for a century. He made me wait, it was 10:00 pm, there is no one, anyway, the driver of the next shuttle came and called the other driver and told him to come. I don't know how I would have solved the case if the driver of another service had not come. It is a disgrace that the service is late without giving any information in this cold, and waiting for a long time to talk to customer service. It's a so-called corporate place, but you never get any information by calling customer service. I will never choose Pamukkale again. (Original) Servis, müşteri hizmetleri çok kötü. 21.45 servisi için 20 dakika önce geldim, beşiktaş şubede kepenkler kapalı, biraz bekledim, gelen giden yok, müşteri hizmetlerini aradım 13 dakika müzik dinlettikten sonra (bu devirde 13 dakika telefonda bekletmek mi kaldı?!) biri bağlandı, biraz bekleticem dedi, bir yüzyıl da o bekletti saat oldu 22.00 kimse yok, neyse bir sonraki servisin şöförü geldi ve diğer şöförü arayarak gelmesini söyledi. Başka servisin şöförü gelmese nasıl çözerdim olayı bilmiyorum. Bu soğukta hiç bir bilgi vermeden servisin geç kalması, müşteri hizmetleriyle konuşabilmek için uzun süreler beklemek rezalet. Sözde kurumsal bir yer ama müşteri hizmetlerini arayıp asla bilgi alamıyorsunuz. Bir daha asla pamukkaleyi tercih etmem.

I find the general service of Pamukkale company successful, but the staff they employ in Beşiktaş service has rude behavior. In addition, the service passengers of vehicles with the service option marked are not taken into consideration.