Best places: Pet groomers in Gold Coast City, Australia

😠 I had a horrible experience yesterday afternoon. This took place at Oxenford on the Gold Coast. The male staff member was abrupt and rude. I explained to the female staff member how I felt and she justified his behaviour because he had experienced a rough customer prior. I don’t go to Petbarn to be...

😠 Large store with good variety of items. However this store is very expensive! All products are about 20% higher than other stores. Staff are nice but almost hostile when asked to price match, almost like the store teaches them make the experience of price matching as hard and frustrating as possible...

🫤 Won't price match when they are out of stock on products, I wanted a 20kg bag of food & they couldn't provide it nor were they willing to match the price for two 10kg bags. I understand that they may have technically lost profit due to the difference but I am a very loyal customer & wasn't happy wit...

😠 This store has never really been stellar. In the last few years it has bottomed out. You can feel the 'omg customers... yark!' vibe as soon as you walk in... ask staff a question and it's as though you've majorly put them out. Scowls on faces, peering down the nose at customers, avoiding eye conta...

😠 Went in for a size exchange for a Halti collar I got during 30% off and was made to pay full price for the size I exchanged for. Went back in to question this and they were adamant that I had to pay $13 extra at full price. Thankfully Sarah C from customer support immediately issued us a refund for...

👍👍 I take my cavoodle here once every 6-8 weeks for the past 6 months to get groomed. She smells absolutely amazing afterwards and is super fluffy! Most other groomers she comes home tired and stressed out, but not here! Not to mention the great selection of toys, treats and dog food. For a small pet b...

👍👍 Great customer service and product prices are some of the best around. Friendly atmosphere and definitely would recommend this store!

👍👍 Staff are really nice and helpful. Large range of different pet products plus they have a grooming business onsite. Parking is easy aswell

😠 absolutely appalled, came in to have a look at frogs and see two green three frogs in an enclosure with a ridiculous amount of water and way too much humidity for a GTF, one of the frogs was obviously ill (my guess is MBD as his mouth wouldn’t close.) i was told these frogs weren’t for sale so i ass...

😠 New grooming staff. My beautiful dog looks hacked into and looks like a toddler cut his hair. They should be paying me to practice on my dog. Biggest waste of money.

😠 Sad to say this is the worst groom I’ve ever had for my little boy. I shop here for his food so thought I’d change over for his grooming but won’t be bringing him back. The most uneven clip ever, chunks missing, his ears look like a child has hacked at them and definitely not a teddy bear face style...

👍👍 What a great pet store. The range of foods, accessories and extras for dogs and cats is quite huge and diverse. Lots of locally made treats and food packs at very reasonable prices. The aquarium section is not the biggest but the prices are very good and the knowledge of the staff is above par. Dogg...

😠 The woman who ran the place was very harsh with the dogs. I was quite taken aback by the abrupt way she handled her own dogs like disposable commodities when she was showing them to me. But unfortunately when I put my own poodle on the bench as I handed her over, the woman wanted to demonstrate to m...