Hard to find reason why there should be any good reviews in the first place for this branch! Absolute disregard of managing the equipments. These have been going on for months!

Not as good as the Kanata location. Rude front staff on entering. Change rooms just a stall without a mirror, not connected to bathroom or showers. Lockers outside in the common area and too small to hold anything. Large amount of broken equipment. No gym courtesy - Lots of entitled gym goers trying to reserve multiple pieces of equipment at one time and no one wiping down their machines after use (although this might have had something to do with the lack of paper towels in the dispensers)

It's good. Staffs are good only problem is if their friends come to workout they let them stay more than the hour and 15 minutes. Which is unfair to other people who have booked and actually want to workout. They should really fix this. This is the main reason I left this gym because even after you speak to the staff they just say yes we understand but don't do anything about it. This is why I gave them a 1 star.

Fit4less is the most garbage place on earth. First thing they did was cancel my subscription without my knowledge and claimed they sent me emails so I had to renew my year contract and pay for it again even though I only used a couple of months off the first contract. Then they don’t let me cancel my subscription due to covid. Now they have reopened and started charging me money again and so I phoned them saying stop charging me and cancel my account. And all I get back is that they can cancel my account but they are going to change me two more payments because “that’s our policy”. You are dirty thieving crooks and I hope people read my review and understand they Present themselves as a cheap gym but ended up costing me more than any other gym. Hear my warning and go to any other gym on earth rather than this terrible place.

I have been to multiple gyms in the 27 years i lived in Ottawa and this fit4less in specific is one of the worst gyms i have been to. Disgusting washrooms. NO A/C in the gym and no windows for air. I was suffocating while working out. Disrespectful staff. Unacceptable, this gym should be free because they handle it worse than a zoo. Very disappointed

I ended up cancelling my membership to switch gyms. Although this Fit4Less has showers and water fountains it is the WORST for equipment. The one at Blair is way better. Sadly it's too far for me. This gym needs a serious renovation. You are paying the same price as other Fit4Less gyms but this one has very limited/broken equipment and stuff doesn't get fixed for months. I gave it 2.5 stars because it has a water fountain and showers.

I was working out at this Fit4Less pre-pandemic and my main complaint at the time was that the dumbbells only went up to 75lbs. Otherwise, the gym is clean, the staff are friendly, and it's always easy to park. Recently, they added a Black Card Workout Area, which was a black card perk available at certain locations but not here. At long last, the dumbbells get a little heavier! My main complaint now is that machine maintenance and repair is a little on the slow side. Some machines sit with those annoying pink "Maintenance in Progress" signs for months, and it's more than a little frustrating. That said, a repair sweep was done recently that fixed several problems. Overall, I recommend this gym and I suggest paying for the black card annually to mitigate any sudden price increase.

I have been coming here for a long time… Never seen a that kind of attitude from the employees . They are here to help to customers but they are always mean especially the lady who works here . Moreover , nobody cleans this place ! It is disgusting . They need to hire professionals to service this place . Complete mess .

When they open on time. It's fine. But this stuff, just screws up a whole day. I'm going to have to pay for this going forward and reschedule everything just to get my work out in, that woke up early to do. Edit: uploaded photo taken at 609am November 4, 2021, and added details. Update December 2, 2021: it happened again. What the heck.

I go to this gym in Toronto, but visit this location when in Ottawa to see my parents. This gym is not clean, the showers are filthy, the floor has visible dirt and the garbage is litterly overflowing. The members attending this location are sketchy at best. I clean the machines before and after using it because I don't think they are cleaned regularly.

Gym is very dirty and needs to be clean throughly it’s hard to work out in a gym in such disarray. Keepin’ It Clean Whether you’re a member or Club Manager, we all do our part to ensure our gyms are clean” Quoted by fit4less

I'm disappointed that many times equipment has broken & it has taken a long time to fix. 3 cable machines have been broken for well over a month n still not fixed, paper towel holders at stations are constantly out as well as the disinfectant spray...yet i c staff behind the counters on there phones etc.

The staff is extremely friendly, but the weight lifting machines are generally in a state of disrepair. The latest changes to the layout in the gym just do not flow as well and it seems like everything is in a perpetual state of maintenance.

Seems like nobody cleans this place. I've seen the same garbage on the ground for days if not a week or so. Cable machines have been broken and weren't fixed for multiple weeks. Gross bathrooms. Paper towel dispensers often are empty. Hand sanitizer is sometimes at the entrance but inconsistent. The equipment is pretty good and the price is great of course but the quality really is poor. Edit (June 2023): 11 machines out of service at once, continues to be filthy, no more hand sanitizer a the front (how?). Cleanliness is absolutely not a priority at all here. The value is no longer worth it.

This is a great facility with lots of space but there are many machines that have been broken for months. Two thirds of the treadmills have “under maintenance” signs on them. Update: 4 months after posting this review; there are even less functional treadmills. Seriously, they are all broken or unusable in some way.

If I could give zero stars, I would. I emailed them back in May about cancelling my membership because I lost my job due to the pandemic. Their automatic response told me they aren’t monitoring their email during the closure, which is completely irresponsible due to the fact that so many people’s financial situations have changed and cancelling or freezing their memberships will be top priority. When they sent out their first email about the club possibly reopening at the end of June, I sent a “CONTACT US” request through their website with my same concerns about cancelling my membership because I cannot afford it due to losing my job. Heard absolutely nothing back from that either. When they actually had a set opening date, in later July, and sent out that email, I did another “CONTACT US” cancellation request and explained my situation of zero communication once again. It’s been 10 business days (2 weeks) and their promise was a response in 5-10 business days. I had to resort to paying my bank for a stop payment because I legitimately cannot afford any extra bills right now. As far as I’m concerned, I gave my 30-days notice (month to month, not a year long contract) way back when I first emailed them May 22 explaining my situation. Today they tried to charge my account for the regular membership payment. I am appalled by their lack of customer service and communication. These times are stressful and changing for everyone and the fact that there has been no way to communicate with them since the closure back on Mar 16 is ridiculous. My email and 2 website contact requests have not gotten a single response whatsoever and once this is all over and dealt with, I will never join a Fit4Less gym again and I would never recommend them to anyone.

The gym equipment is average. No specialized equipment and no free-weight squatting racks. There is one deadlifting station. Ceilings are low. The staff are not the most welcoming. I am usually ignored by the staff; when I have interacted with them I found them rude, careless, and dismissive. The redeeming quality for this gym is the cheap membership price.

It's good for what it is and for the price. Spacious, enough equipment for all the users I find there at 6am. It's clean and tidy. There are a few broken machines, but not enough to be problematic, and if you go early in the morning before staffed hours, sometimes there's no paper towels to wipe down machines with. I bring a cloth. The water fountain works well. I like the 30 minute circuit and the 24 hour access. It's not Movati, but for 24 dollars per month, I'm super satisfied.

The equipment is good and the staff is helpful. But I put 2 stars because when you buy a cheap membership, you will get cheap members. Everytime I go, people are just rude, working out in front you and doing the same exercice and heavier weights while the gym is literally empty. You guys should remove that "no judgement" sign. Like today, I'm doing biceps curls on a bench in front of the mirror so I can see my form and this guy just came doing standing bicep curls in front of me and flexing, and when I told him you re blocking my vision but it doesn't matter because I was done, he started air boxing like he was Mike Tyson. Funny thing he looked twice my size and lifting half my weight and struggling. And by the way, everybody is a boxer now. Like I'm feeling I'm going to a boxers gym. And people just taking your equipment without asking and they wouldn't even train So YEAH CHEAP MEMBERSHIP GETS YOU CHEAP MEMBERS

This place is worse than a boys highschool washroom. The A/C is broken every time I go and the weights are beginning to mold from the heat and sweat building up on them(picture added), very nasty. Mirrors fogged everything i touch is slimy and wet. I left the gym vomiting in parking lot. It is torture at this point. I do not know the general manager of this place but she/he is doing a horrible job. This place should be shut down.

I am not sure why people working at the front of this club have to be so rude. They literally either ignore you or yell at you or look at you as if they hate you. One girl with blue/purple hair is constantly yelling at people for no reason. If the club makes them feel so miserable, maybe, they should not work there. Or maybe the club encourages this type of disrespectful behaviour, god knows. Anyway, if you need more stress in your life, please join!

You get what you pay for: basic inexpensive price, basic unpretentious weights And Jim facility. Front door staff definitely need to work on facilitating and assisting or even greeting individuals as they arrive at the gym. Whether it’s day time with staff behind the counter or night time without any staff, I feel the customer service is the same.

Very happy with sanitation and all the hard work and efforts you guys are putting in for the members! Thank you

I've been trying to cancel my membership for so long and I'm so Fed up. I wanted to avoid the annual charge since I moved and I just got charged yesterday. So great. Every time I call, no one answers or I get "User Busy". Every single time. One time someone answered then hung up on me. I can't physically go to the gym because I moved to the country. My last hope at a cancellation and refund is leaving this review. If nothing happens then this really is the worst place.

This is a club specific review. Staff seems decently friendly and the gym is relatively clean. Not sure if staff is still required to sanitize all the equipment between sessions; if yes, I have yet to see it. Two minor critiques; sometimes I find that they are out of paper towels. On another location I noticed an on shift employee horsing around with his friend or an off duty employee giving the middle finger to the cameras probably to another friend working in the office.

Nicest Fit4Less in Ottawa imo

Really good an cheap, I switched out of good life for this gym and it was the right choice. The only issue is that some people dont tend to wipe down their machines after use, so I reccomend doing so before hand and after for courtesy and cleanliness:))

Decent location and I don’t mind that it’s smaller. Some of the staff aren’t the friendliest but I don’t interact much with them anyway - more of an observation than anything. One thing that annoys me is my husband and I tend to work out at 9 pm (last work out of the night) and when they open the doors for the session they tell people without an appointment to come back in 15 mins. Then, they let a whole bunch of people in. If I have to book an appointment, then everyone should have to. No appointment, no work out and I don’t care if it’s the last session of the night. There have been times the last few days I feel like the gym has been over capacity (COVID-19 capacity that is) at that time of night and there are too many people in areas like the weight area. If the rules right now are to book an appointment then make everyone follow the same rules.

Very bad service the. Front line deck they are not professional I want to cancel with them I go another gym

Very poor customer service. No proper reaponse to any inquries.

The gym is ok but the hours are horrible. Csnt even workout in the evening on weekends.

Goodlife equipment for fit4less prices! Very friendly staff.

I feel like I paid the membership fee for absolutely nothing. I’m having technical issues booking appointments so I called them and they said I can’t book it online “because it’s full”. Well every time I go on the website hoping to book an appointment “it is full”. So I go as a walk-in as they suggested. However multiple times I go there I can’t get in cause they are at capacity. How am I supposed to go work out? They charge me every month but I cannot go? Ridiculous.

This place is awesome for equipment, but horrible staff. I'll pay more for better staff that actually show up on time for work 👎

Great price for the year. Friendly staff and plenty of machines. I love how the weights are in a separate area

I lost my car to get in and they saying you should pay $25 to getting car new I was memberships 7 years and It was not the contract I sign please do not go for this gym it’s useless people front desk

Decent Gym has all the basics. I wasn't pleased with the process of cancelling my membership. I called and was on the phone with someone who claimed to be the "regional manager" IMO she handled the cancellation process unprofessionally. When the process was complete and I asked for her name; instead of providing it she hung up quickly...

Budget gym, you get what you pay for. Some of the machines are alright, however the gym isn’t the cleanest. Staff is lackadaisical in their duties, and when it gets dark, some questionable people come here. I personally drive to another Fit4Less most of the time because it’s better maintained & gives me a peace of mind. A clean, safe environment to exercise in is key. This location needs to revamp the lighting and improve its cleanliness standard if it wants to be more welcoming. I only come here if I have to.

I’ve been going to this gym for years now. I feel like recently the gym is going downhill… there are no more tissues to clean your machine, and there is one cloth per spray bottle, but no one wants to touch it. The gym is now filthy, and some machines are broken. It’s very unfortunate.

Had an appointment and wasn’t allowed in. Showed up 10 mins late and they were at capacity as they let in people who didn’t have appointments.

$4.99 bi-weekly but daily for visitors is $11.99 I would think to try a place for free before committing would be beneficial to visitor and fit-4-less. I am not going to join them because if this.

I am glad Fit 4 less is open!

We joined about a month ago and it has been awesome. Lots of options between treadmills, ellipticals, stationary bikes, weight machines and free weights. Great atmosphere. Lots of clocks and screens playing news/sports etc. We love doing the preset weight circuit. Check it out.

Just cancelled my membership after about 2 years. Same complaint as some I've seen below... very very very poor maintenance of broken machines. Pec decks are always broken for some reason. Mostly decent customer service, but a few staff and manager could work on their customer service skills (immediate past and present manager). Want you to upgrade to black membership just to have access to a basic squat rack. Black member section and tiny and not worth the upgrade (unless you really need a squat rack)

Broken machines keep piling up with no repair in site. Moving the machines around and creating a "black card only" area doesn't help when the rest of the gym can't be used. A maintenance sign is not a substitute for actual maintenance, it's been months!

New to the gym, enjoying the experience even with the COVID "new normals". Anxious for the restrictions to be lifted and enjoy all the amenities.

It's small and the customer service isn't as great as one would want.

Peace.... :)

Clean and friendly place to workout

It's a gym, u get what u expect. If u want a spa, look elsewhere. That being said, there is still a lot you get with this gym that blows my mind. For the monthly price it's awesome. Massage chairs, hydro beds, tanning beds, resistance machines, free weights whatever workout u want to do you can do here. AMPLE parking, tons of changing rooms, and showers, lockers....you literally can't expect any more. Plus the staff is fantastic. I see tons of reviews saying the standard of cleanliness is subpar, I've been going for 2 months now and I can say they took those reviews seriously. The staff are always cleaning now and there are always tons of paper towels

Sadly, this gym becomes dirtier and dirtier every month. There are times when it is so dusty that I have difficulty breathing. There are literally layers of dust and hair in every corner. There are pieces of paper and old masks lying around everywhere. In the past year, it seems that this place has not been vacuumed even once. The staff are always chatting and laughing, at least when I am present, so I am not sure what they are paid for. In addition, they are almost always out of paper for wiping down the equipment. As a result, you sweat on a thread mill, but there is no paper available to clean it after use. Hopefully the management will take action very soon in order to resolve this issue.

Clean

Good gym fit 4 less, worth the money, I wanted to give 5 stars except an advice that maybe someone doesnt wear like the other staff members understand, don't call people names without id or depending on their physical apperance, you dont like this, do you?

Lots of good equipment and well organized. Giving 2 stars because it is disgusting and the staff clearly don’t care. They were sitting around chatting and looking at their phones while EVERY paper towel dispenser was empty. I was unable to clean my machine and I think this is a regular occurrence because from what I saw no one was bothering to clean theirs either. I’ll be bringing my own towel next time to clean my machine before and after I use. Unfortunate.

You can’t beat the pricing. So, you get what you pay for. At one location I’m pressing 100 and at this location 150. Machines are not in the greatest of shape and maintenance signs are normally on a few machines. I even overheard an employee (NOT AT THIS LOCATION) that “everything is broken”. Not a good look, but you get what you pay for and I think that 2nd/3rd generation Good Life equipment is what’s in use at F4L. Friendly enough employees and this location has showers for use again; 6/8 one person shower rooms I think (they were closed during COVID). If it were a little more convenient I’d probably use this location more often.

There are alot of machines which are broken and they got showers with no temperature control. Imagine you had an intense workout but you gotta shower with hot water and also there is no need to get black membership because you can’t use the massage machine until they turn on for you and most of the times there is no one the front desk. Also you can’t leave gym before half an hour and come back because your card wont work!! I don’t recommend this gym go to anytime fitness its way better than this!

Booking a time slot is now always a problem, none available, all booked. Cant get a slot even trying to book 2 days ahead.

Quiet clean and amazing

I can't complain.... massage chairs - tanning - 24 hours access. *all this for just under $300/year update: now that I have had membership for a couple months I'm not as impressed. machined are kinda rickety rackity....not very smooth at all. kinda like refurbished junk. today when I wanted to tan, apparently u now have to show ID.....who brings ID into a gym? no signs up saying that is the new policy....so more or less, it seems to be implemented so less peeps will use tanning option? anyways....you get what you pay for! for an extra $100 I can get a corporate GoodLife membership and use proper machines. ID????? gimme a break!

Has everything you need to succeed for a very low price

This location has showers and a black card member workout area. It also has stairmasters, which other locations don't always have! Edit: The location could use some hand sanitizer dispensers!

Staff are lazy they need better coaching. Always late to open in the morning. They shouldn't be in business. Another company will not last long. Staff are rude and they do not clean the machines as per health and safety during Covid19.

Not usually crowded. Maybe my time of visite though

Bunch of rip offs. They still take money out of your account after they implement their stupid covid pass. Very rude telling you oh you knew about this it's in your contract.

I like it because its close and not too busy when i go.

clean, cheap but crowd is sketchy

Good place to practice the problem is the limited supervised hours

The best gym I’ve ever joined. Tons of machine, lots of cool areas, massage chairs and hydro beds and tanning. All for 24$ a month. The greatest deal!

I go to this location a lot, and it is really great because they have showers. I do find the layout of this location more confusing than most of them though.

I like fit4less, I have one note though; they need to choose more cheerful staff members. I had a bad experience with one of the staff members and happened to my wife too, I don't know if this happened to others. I would give them 5 stars because of the continuous efforts to keep open in the pandemic and provide a safe environment.

Large and well equipped. Disappointing that they didn’t reopen during the shutdowns under the Ontario Disability Act loophole like Anytime Fitness did though.

The staff are very friendly, great gym for the price worth checking out.

Good gym. Cheap price and zero pressure to cancel my membership. Most if not all of the equipment are newer models built within the past 10 years

Some machines are not in working order, but they are fixed relatively quickly. It's very clean and there aren't too many people at peak hours. Really happy with the price to value.

Gym newbie. No complaints

Great gym, I'm removing a star because the cleaning standard went way down since the restrictions dropped. I believe that tanning beds should be cleaned by staff after every use. It makes it hard for clients to clean before and after they use it when it's just with napkins and spray solution. If the previous person didn't wipe after they used it, there's a buildup of dried products to clean and this takes away from our tanning time.

Got some gains

Great

It doesn't have all the frills but you can't beat the price! The machines are dated but it's never over crowded and it does have TV screens. It's the best workout deal in town.

(Translated by Google) Quite large and very cool (Original) Assez vaste et très cool

lots of equipment and a nice big area to workout

Daily exercise.

I love this gym. It's always clean and when I've been never too crowded or busy. There are plenty of machines and the staff are always happy and helpful.

Overall it’s a good gym. But sometimes it stinks and also not much equipments

Good gym but you’ll find that several machines are often out of order. Lots of variety and friendly staff. Tanning and massage chairs if you have the black card. Showers are usually pretty clean.

Very rude employees with no regard for the member. Many instances where I’ve had a very bad experience. As you can see in other reviews the machines are on their last legs and the showers suck. Most recently, me and my sister went to the gym and I forgot my membership card so I gave my ID. We were inside already and they came up to us saying it was a duplicate entry? I guess because she had my card so we went back to the front. When we gave the employee (white blonde girl with eyelash extensions) my sisters birthday she just straight up said she wasn’t in the system and we had to leave or purchase a guest pass and why would we purchase a guest pass when we pay for this gym every two weeks so I cancelled my membership and we just left. And then to add onto that they’re charging me for the whole month of January (take in I cancelled my membership at the beginning of December so that’s a long time) like why can’t I just cancel the membership straightaway if I’m not enjoying the service after multiple bad experiences just baffles me. I don’t know if the employee was new and didn’t know what she was doing or if the system just messed up but I DO NOT RECOMMEND THIS GYM. Ultimately very unhappy and feel super unwelcome at this gym. Wont be back.