1/5 Kate O. 4 years ago on Google • 175 reviews
Know
this
pastry
trademark
for
years
(Farabi
and
Cayyolu
branches
mostly)
but
within
last
year
had
really
bad
experience
so
decided
not
to
order
anything
else
from
Liva.
The
first
story
was
getting
soggy
birthday
cake
last
year.
Obviously
it
was
not
a
same
day
production!
Not
a
special
cake,
just
usual
Forrest
Berries
from
Liva
menu
list,
ordered
2-3
days
prior
to
insure
the
correct
delivery.
We
decided
that
maybe
it
was
because
of
the
morning
order
(requested
for
10am
delivery).
Though
later
checked
with
the
store
-
the
insured
us
EVERYTHING
is
the
same
day
production!
Anyway...
last
thing
happened
last
week
and
again
with
the
birthday
cake
ordered
2
days
prior
for
3pm
(!!!
this
time)
delivery.
Again
ordinary
product
from
the
menu
list
(again
Forrest
Berries!).
Was
delivered
on
time.
In
the
evening
opened
for
the
celebration
and...!!!!
it
was
totally
different
cake!
Huge
sponge
and
tons
of
ugly
cream!
No
forrest
berries,
just
strawberries.
The
celebration
had
to
keep
on
so
just
cut
the
slices.
Later
we
called
the
Cayyolu
branch.
I
wish
we
hadn't
do
it.
Almost
an
hour
was
wasted
on
the
phone
-
no
apology
or
any
attempt
to
find
a
solution
to
satisfy
the
unhappy
customer.
All
the
time
the
lady
on
the
phone
was
repeating
that
"you
didn't
specify
the
Forrest
Berries
cake".
Nobody
could
understand
how
someone
can
specify
the
menu
item
you
serve
for
years?!
We
were
expecting
just
STANDARD
item!
Long
story
-
we
are
not
the
customers
of
Liva
any
more
and
actually
only
because
of
horrible
"customer
service"
-
they
just
don't
have
it!
5 people found this review helpful 👍