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Frequently mentioned in reviews: hotel (11) staff (6)
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  • 5/5 Sean Michael M. 5 years ago on Google
    My name is Sean Michael McGahee and I had the pleasure of staying at your hotel from the dates of September 04 - September 28/29, 2018. I wish to inform you that the entire staff of both the hotel and the resturant on the ground floor went above and beyond the normal expectations of customer service. Each member of your staff provided exceptional customer service and did whatever was necessary to ensure that my stay at your hotel was very pleasant. I can even go so far as to say that I believe I have not just met the members of your staff, but that I have also made several new friends that I wish to keep in touch with even after my return to America (Inshallah). There was also one particular situation that will remain in my fond memories as long as I shall live. Your employee Mr. Arif saw that I came into the hotel with a very frustrated attitude and he asked me what was wrong. I told him that my doctor from America had sent me with a prescription and a letter explaining that I will need this prescription refilled each month that I am here. This medication is very important because without it I can have another stroke (cerebral infarction) and even die in the worst case senerio. I told Arif that I was having trouble with both the doctors and the pharmacy because 1) I was American with only a passport and drivers license + 2) Because both the doctors, pharmacists and myself had trouble communicating due to the fact that I know very little Turkish. Mr. Arif seeing my distress offered up his own personal time on a day off and he took me to the hospital himself. This suprised me because I did not wish to interfere with his personal life that he would normally spend with his family, but Mr Arif would not hear any argument and he decided to help me. Only because of his assistance was I able to finally get my much needed medication for the month of October. Please do not take away from the excellent customer service that everyone from the maids, to the resturant employees, to the reception staff, And even the cleaners and security outside the hotel provided to me. They all deserve a huge thank you from me and appreciation as your employees. To be honest this has been one of my best hotel experiences as far as customer service goes that I have ever experienced and I have traveled to many many countries. I wish to Thank you all for making my stay very pleasant. I shall be checking out and moving to Kizilay on September 28th or on Saturday 29th. My going to Kizilay for the last 65 days of my vacation has nothing to do with my experience at the hotel, instead it is just a more economically efficient decision. I may return and stay a few days before my flight leaves on the 4th of December. Either way please once again know that thanks to your staff I had a most excellent stay at your hotel and I shall leave this message online as a review of your hotel. Sincerely, Your American Friend, Sean Michael McGahee
    1 person found this review helpful 👍

  • 5/5 Patrick M. 5 years ago on Google
    Really, my travel to Turkey was very excellent. My hotel, I spent about a week had silent and wide, fresh rooms. The staff were all debonaire, helpful and friendly. Meanwhile, Pepper Steaks and desserts were especially must be tasted. I am looking forward to be there in August.

  • 4/5 Vadim Y. 10 months ago on Google
    Good hotel if you came for working purpose to local OSB. Rooms are big, quite comfortable, not special and a bit worn-out


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