Spent a night here with my wife for an event we attended. The rooms are good for the price. A little dated, but it's okay. Staff were courteous and kind, which is always appreciated. There's a self parking down in the basement only problem there's no lift access so like us, we kinda struggled going up and down with all are event paraphernalia. The bathroom in our room is cleaned very well too! We went for a morning swim and the pool is huge, only problem is only 1/6 of the pool is safe for me to dip in, the rest is 8 feet deep. I won't say it's a down side but for people like me who actually don't know how to swim, it's a bummer. We were lucky that time wasn't busy. One thing I just noticed is that our room carpet kinda smells. Not very badly or pungent, but it adds to the "this hotel is old" vibe. Overall it was a good stay, I just hope they can start refurbishing some aspects of the hotel.

I have booked the hotel through Booking.com Since I arrived I felt something wrong The small and the atmosphere all seemed weird. I have tried cancelling since the first 5 min . Even before the check-in.... To be fair the one star is only for Rona the receptionist she did her best to welcoming me otherwise I will rated this place as -5 ⭐ if there is and option... I arrived to the room and I was shocked with the small and the cleanness of the room . The humidity does is work and everything smells bad . Can you imagine putting your face on a dirty below after a long day ... The maintenance of the room is horrible. Even the elevator button 🔳 is broken. It was so far the worst experience I had in dubai since 2011 . I think this hotel can't be a 5 start and can't be Crowne Plaza . If you are looking for clean room and acceptable hygiene this place is not for you . Specially with Covid 19 around...

This hotel deserves a zero star rating honestly. Stayed there for 5 days to my displeasure since I had already booked for 5 days. How it has a 5* rating baffles me. 1. When you enter the hotel the security and concierge desk never help with ANYTHING. They are always busy on their phones. 2. Food options are NIL. Breakfast is literally the worst with the same dishes served everyday. Only good thing about breakfast was the friendly and helpful staff at the dining area. The team and their manager went over and beyond during meal times. 3. They do not vacuum the carpet during clean up. I noticed after my room was “cleaned” on day 2. I wouldn’t ever stay in this hotel even if the stay was free. Special mention to Rona (the receptionist) Her and the dining area team are the only gems in that hotel.

-property is neat and clean. room is spacious -only 2 lifts were operational out of 4. -little noise of Maintence and from restaurant if your floor is on lower side. -room service is poor. if you need water or any other rook service, you have to remind them multiple times. - location is off. - we stayed their 7 days and during all days, breakfast menu’s was same. menu selection was very poor. Only limited option for vegetarians. in snacks, all day you get roast potatoes and tomatoes. - in dessert, you will get only options of 2 breads. - I would consider it as 3.5 star property.

I had the pleasure of staying at the Crowne Plaza Dubai Hotel, and it was truly an exceptional experience. From the moment I arrived, the hospitality and service exceeded my expectations. The hotel's location is fantastic, situated in the heart of Dubai with easy access to major attractions and business districts. The rooms were spacious, elegantly designed, and offered stunning views of the city skyline. What truly stood out was the professionalism and attentiveness of the staff. They were always ready to assist and went the extra mile to make my stay comfortable. The dining options were diverse and delicious, catering to various culinary preferences. The hotel's amenities, including the pool and fitness center, were well-maintained and added to the overall experience. I highly recommend Crowne Plaza Dubai Hotel to anyone visiting Dubai for business or leisure. It's a testament to the exceptional service and comfort that this hotel provides.

This is absolutely NOT a 5 star hotel. I travel for a living and have stayed at hundreds of hotels and would rate this as a 3 start hotel. Rooms are very dated and I had multiple issues including a broken sink, very low water pressure in the shower, AC that dripped water all over the floor, no hangers in the closet, no hair dryer, dirty AC vent, and mold in the shower. It took multiple calls to at least get the sink fixed. Positives are a good gym and the room did stay cool. The pricing on the rooms is reasonable, but do not expect anything remotely close to a 5 star standard.

Elizabeth has been very helpful and friendly and exceptionally professional. Additionally Aye Aye is a friendly, cheerful person. You can miss her presence while serving you. They both have very addictive smiles. Great service. Well done. Kudos to them

It was very excellent. They have a good tasty food and warm water in pool! I'll be back sooner. They also have a complete tools and equipment in gym room. The washroom and room was very clean and neat, we assisted by Ms.Theresa Santos. She was very nice by handling us in the hotel!

The hotel is very nice especially the pool. The vibes in Harry's Bar & Restaurant are so nice and fun. The cocktails are tasty and they have variety of food. I would like to thank all the staff who were very helpful. Especially Angelo, Ivy, Majed and Joseph. We will definitely come back again.

On my last day of stay, I would like to update my experience based on my 4-day stay in the property, The air conditioning of our room is not up to the mark, and the issue of AC was not resolved after complaining twice. The lobby and other areas of the hotel are much cooler than our room. The shaving kit has to be better, it is so bad that it will damage the skin. Toiletries should compliment the room and hotels ambience. However It is not. Anyway the food is good, the room size is good enough, and the staff is always smiling and helping.

After staying in better hotels in the same city, this was a compromised place to stay as our could not get suitable accommodation in same hotel for extended stay. In general, the hotel is good and most of the staff are courteous, except for a few occasions. The rooms were good but the washroom was small. The toiletries were not up to the mark. Service from the housekeeping department could have been prompt and without reminders. Breakfast spread was also not very interesting, and things were not managed well, probably due to heavy rush. Spread could have been more interesting for Indian food, considering quite a few Indians were there during breakfast. There was no service at the table, which probably could have eased the situation. On live counters, there was no system of first come, first serve. Most of the restaurant staff seemed to be indifferent. Refills at the counter were not prompt. Rather, staff had to be informed for refilling. What I found disturbing was that without having the courtesy to inform the guests, the counters started closing even before the designated time. Our stay was for two nights. I do appreciate the floor manager to whom the situation was explained and who apologised for the inconvenience and agreed to take suitable action. Overall, an average experience.

As a regular guest of the hotel chain with a high status, you have access to the lounge, which is very pleasantly furnished and excellently managed. You also get a separate area for breakfast, which is very pleasant at peak times. The hotel has an underground car park with enough space. In addition to the restaurants, there are 2 bars in the hotel with a pleasant atmosphere. I enjoyed being here and will definitely come back.

I was with my wife for afternoon. I forgot the name yet this was an Italian restaurant and we like the pizza. The welcoming dance or events are just like a daily routine. Perfect place for meeting for business on level 1 or events on level 0

Great Hospitality. Zahirul attended us during breakfast and made our breakfast experience further good with his hospitality. Thank you staff of Crown Plaza . As my previous experience was also good I selected again this hotel in Dubai. Keep it up!

A very good place. Was warmly welcomed by Elizabeth from the moment we entered the hotel and only left after ensuring we were comfortable. Extremely great service from her!

Stayed here for 2 nights. The breakfast is very good being Indian vegetarian .I got south Indian breakfast DOSA etc Very very good Also went for dinner. IBRAHIM SAINAY. Was just out standing with his warm service. Very humble and made me feel very welcome. Hats off to him . A big thank you to Ibrahim.

I appreciate them for the cleanliness. We held our conference here last week and though the washroom gets so busy but still maintained clean and fresh all the time. The food served are all delicious. Customer service is excellent. Well recommended for big events ideally seminars, etc., But guests must be in 200-300 only as the convention hall got over crowded for 600 pax.

You will feel welcome from the moment you enter the hotel. It has an intimate and friendly atmosphere. And a very good and excellent treatment A lady named Julie in the reception department answered my questions carefully and kindly. I felt like I was talking to a friend. I will never forget her good treatment. Julie made me have a good memory of my stay in this hotel.

Large room, large, soft and comfy bed, sheets and pillowcases are clean. Housekeeping should be attentive. Location is ok It was very noisy on Friday night. You can hear the loud music from your room. Has a wide selection of breakfast food. Value for money👌

Yes very much so. Beautiful ,clean hotel and lovely friendly kind staff. Always very courteous and helpful. Great facilities, spacious bedroom with all facilities, and wonderful bathroom. Breakfast was absolutely fantastic,everything available, so much variety of everything and tasty well presented. Plenty of space, nice relaxed atmosphere, in the dining area, very spacious decorative lobby,shuttle bus to the city centre mall. Nice swimming pool and spa area, and gym .. 5 mins walk to the metro and reef shopping mall and supermarkets. Would definitely recommend. Reception area very helpful and courteous, housekeeping also very good. Also thanks to Elizabeth Winnie. Friendly lady always greeted everyone with a smile. Many thanks to everyone for a fabulous stay.

This hotel is truly a five star hotel. Housekeeping is very attentive and polite they're doing excellent work by keeping our room always very clean and tidy. will definitely come back.

Thank you Housekeeng Team for taking care of our room providing good sheets complete amenities and impecable clean room for my family. Will definitely recommend this five star hotel to our friend and family.

It was alright really. A little dated but they are in the process of refurbishing and it's looking good. Front desk staff were excellent. The 3 stars for service is only for the buffet with lacklustre service and probably the most unappetizing fare I've ever come across. Terrible food. Doesn't matter if you do breakfast or another main meal..horrible. The servers seem aware of it and avoid actually interacting as much as humanely possible🤣. The a la carte food is really nice. It's served in the next restaurant. I'd recommend skipping the buffet entirely. It's a lovely hotel in the middle of a beautiful face lift which is let down by a terrible buffet area. If you avoid that your stay will be almost perfect because all the other staff really do go out of their way

My family and I stayed at the hotel for a bit more than 2 weeks in late July. When we booked the hotel, we expected a 5 star hotel (as it is listed as) but experienced 3-star rooms and service. Our bags took about an hour to get to our rooms, whenever we ordered room service it took 3-4 calls to follow-up on the food, and our room cards would time out every 2 days. However, more than the subpar rooms and service, the reason why we will never stay here again and will encourage others to NOT stay here is because of the treatment we received when we visited the pool. The women in my family wear loose fitting swimwear in accordance to our religion, and we take care to ensure that the material that we use is similar to that of swimsuits— since many hotels have specific policies about what can be worn in the pool. We checked the guidelines (posted outside the pool) and found that our clothes which were spandex/ polyester based fit that requirement. To preface— we’ve swam in public and private pools all over the world in this clothing (America, Canada, Dubai, Kenya, India, Tanzania) and have never encountered an issue. Upon getting to the pool, we were told by the lifeguard that we couldn’t swim in the clothing we were in (the men, wearing a swim shirt and shorts were given no issues) and offered another swimsuit to wear. We declined because it was short as well as skin tight and instead waited (about 40 minutes) to talk to the manager, assuming everything would work out. The manager was incredibly rude. He would only talk to my husband rather than me even if I was the one leading the conversation, and made completely inappropriate comments saying that ‘we should just take the clothing off’ and ‘others take it off why can’t you’. When we reiterated that we would not be comfortable doing that, he offered no other solution. Rather than being professional, he was laughing while speaking to us, and did not take our comments seriously. When we went down to the front desk to explain what happened, it was clear that the management was not going to do anything. At this point it was not even about whether we could go swimming or not, it was more about how the pool manager spoke to us and how that was unacceptable. When we spoke to the head of guest relations, he had no answer when we asked how it was possible in an Islamic country for a woman to not be able to wear clothing that protected her modesty. He offered his empathy, but absolutely nothing else. I would not recommend staying here to anyone— especially Muslim women that have the false assurance that staying at a hotel in an Islamic country would give them more support in their modesty, when it is fact the opposite.

I am here in a business trip by far the worst customer service I have ever experienced. Staff at the reception, were slow, untrained and extremely unprofessional. It took me 45 minutes to get my room. We were not asked to sit in the lobby, or offered refreshments when this happened. One of the front desk receptionists directed an extremely sexist comment towards me. Later I was woken up at 2:30am to the sound of a strong vibration and loud music. I called the reception to enquire where the sound was coming from and they said it was coming from the bar. I asked for the music to be put down as I needed to sleep to be ready for work. Ten minutes later the music was still blasting, when I called again (because the music got LOUDER) the staff member from reception who answered the phone (same one from last time) got angry that I had called again to complain about the noise. I will be making a formal complaint with the regional manager as this is beneath substandard service. Shambles!

Terrible service in all the restaurants. First of all we waited for our salad and a soup for an hour. After we asked for a check, they asked us about the table number. How do we know? We had to leave without having lunch or paying. Once we came back, the waitress told me a glass of wine is “pay one get one for free”. Hi wet the price of two glasses was included in a bill 20 minutes after we asked for a check. The burger was good 😊

I have a wonderful stayed with my family. Iam very grateful to housekeeping for their assistant and excellent service with the 3 rooms we had enjoyed. Will sure to come back again.

Beautiful place to stay. The rooms were fantastic, the swimming pool clean and safe to use for children as well, the breakfast was phenomenal! The staff were always kind and helpful. We had a wonderful time at Crowne Plaza in Deira. Thank you very much.

This hotel doesn’t deserve to be called as 5 star. Inspite of us paying quite a lot. The rooms are dated and need renovation. The house keeping service isn’t good and is slow. We stayed there for 7 days and each day the menu of the breakfast buffet was exactly the same, not a bit different; which five star hotel does like that? All the 5/5 google reviews here must be put on request by the respective staff whose name(s) are mentioned in them. That is the only reason why this hotel is rated well in Google! So don’t fall for this. Choose a better and newer proper five star hotel if you want a good experience.

We visited the hotel in November 2023. We liked the hotel, polite and attentive staff. The rooms are clean and comfortable. Cleaning was done regularly. Delicious and varied breakfasts. Clean swimming pool, nearby there is a steam room and a gym. We would like to express our gratitude to the receptionist Aliya for her help, responsiveness, support and advice in a city unfamiliar to us. We wish our employees success and prosperity!

Rooms were clean. As expected of 5 star hotel and ihg brand. By chance I met the executive housekeeper in the lobby she was very nice and great at all. Thank you Ms. Dina for the wonderful experience you gave us during our stary.

The kids had a wonderful experience! Started with decorating their own gingerbread house, followed by lunch and a special Santa appearance with goodies to giveaway! Overall, cozy ambience and good music. Would definitely do it again. Special thanks to Johanna.

Rooms are clean and spacious. The hot water is too slow and took hours to fill the tub. The pool is good and clean. Breakfast spread is limited and no variety if staying for 3-4 days. Location is good.

The hotel is very nice for its price. The staff is so friendly! We wanted to eat vegan for breakfast and the chef Nasser showed us around which foods of the buffet were vegan. On top of that, he made sure to bring us a special-made vegan meal along with the buffet in the mornings when he encountered us! It was all delicious and such a great experience!

Crowne Plaza is the right destination if you want to enjoy a luxury stay. The reception staff were friendly, especially the receptionist,(Fatima) who was very helpful with us. I thank the manager on duty we didnt get his name for upgrading the room to a junior suite. The room was very comfortable, spacious and clean. The bed was very comfortable the room is equipped so that you do not need to go out if your goal is rest and relaxation.. The breakfast was quite good, and it need to diversify more. The restaurant staff was great, energetic, and very helpful. The lounge service is excellent and the Filipina waitress there is friendly and helpful. We enjoyed our stay in this wonderful hotel & i highly recommend this hotel for a good stay.

Had a lovely stay all thanks to staff Ian from reception. Very helpful staff and service minded. I will most definitely come back. 💖

Nice hotel. Comfortable beds. Good sized rooms. When we arrived the tap in the bathroom was broken. They were quick to respond and provide a replacement room. The pool had good timings as it closed at 9pm. However, it was quite small and throughout our visit the pool was most of the times full. Overall not bad. This would be a low end 5 star hotel. Or maybe a budget 5 star hotel.

Great place to stay. Nadine and her staff were excellent; Nadine herself went out of her way to ensure our stay was as comfortable as possible. The rooms were well kept, clean and spacious. The breakfast and the kitchen and service staff were all friendly and always greeted us with a smile. I would like to thank Nadine and her colleagues for making my stay wonderful.

Always excellent! I stayed here many time and always find it best place to relax in vacations. Club lounge is my favorite. Nowadays Tara is managing it. She is a hardworking smart and active girl. She is so caring that she goes to every table to ask for assistance while managing the food display and cleanliness 👍 One of the best hotels in Dubai deira to stay!!!

Excellent service and amazing staff. Check in was the best. Everything was explained.Tara from the executive club lounge very efficient and polite staff member. She is very passionate about her job and engaging with the clients. Suresh from Housekeeping has an excellent attention to detail. Well done Crowne Plaza team for creating such a wonderful experience for your guests.

My Family and i were checked in humbly and with much care even though we came in very late. Big thank you to the receptionist who gave my parents an upgraded room due to the conditions. Thank you to Elizabeth for understanding our situation during check out and gave us a late check out till 8pm. The staff at crowne plaza are very joyful, welcoming and always ready to help Id recommend anyone to this hotel at any time Thank you

Honestly they were very efficient on check Inn even though we came too early we were looked after very well. Also the service I received at the Pool Bar from ABDO the Bar man was exceptional!!!

Good service by the Team, definitely recommended. The staff is very friendly and co-operative. The ambiance is really good too. My stay was really good here. Rooms were always clean and ready. Hotel staff is really nice and friendly soecial thanks to housekeeping who made my room clean everyday. Its near by metro with walking distance. I will recommended this hotel and will visit again.

Staff are well trained in customer service and they know how to host. It makes you feel that they are family and they are welcoming you into their home. From Mr Salim the F and B manager to Tara the absolutely amazing and brilliant club lounge manager I cannot speak highly enough of. It might not be in the glitzy part of Dubai but the service more than makes up for it!

I had a great stay at Crowne plaza Dubai Deira. The room was spotless clean and spacious with comfortable bed. They also have varieties of food served in breakfast, lunch and dinner which is amazing and the staff was very accommodating and friendly. I will surely recommend my relatives and friends to stay in this hotel. I will definitely come back to their great hospitality service.

Samantha offered that excellent customer service to me. Good hospitality very polite and she was always happy. She really exceeded my expectation. Thank you crown hotel. Lastly i wanna thank Crown hotel once again that i was able to forget a laptop in my hotel room when i was checking out someday this month but im so happy that i was able to come back some other day still this month and i found it with security. In other words, i recovered it on my way back. Thank you so much

It was such a nice experience of being hosted by Crown Plaza Hotel. I won't forget the caring staff: cleaners, receptionists,security, chefs in the restaurant and all other workers. I will come back here on my other trip to Dubai. God bless you. I intaracted with Emmanuel and he has been an amazing security guy.

Crowne Plaza Deira Dubai staff made our stay spectacular. From check-in to housekeeping, the service was phenomenal. Rydette is very hands-on with us! We also won't forget how Ian assisted us with our check-in. Breakfast buffet team is also good! The staff are very friendly. Ivy is such an amazing lady. Her service was great. Our weekend stay was very relaxing and we enjoyed our stay at this hotel! Worth our travel, money and time! :)

We stayed here for 6 nights. Best experience ever. Staff are very polite and helpful. We even got upgraded from a king room to a junior suite! Would definitely recommend this hotel to everyone. Me and my family enjoyed our stay, thank you to all the staff.

The service was excellent. Ian and Emma are very accommodating. It’s the fastest and most convenient check-in we ever had. Rhy is also superb! She assisted us in our stay. Ivy and Angelo are also fantastic. They welcomed us and assisted on our breakfast. Excellent team! Excellent service! Will definitely book again in this hotel.☺️

We had a really good stay at Crowne Plaza Deira! The employees are great and really friendly. We had breakfast included and every morning Samantha stood there and after some time she already knew our room number! Breakfast was a bit more complicated for us since we are vegan, but everybody tried to help their best. The cook called Nasser knew exactly what vegan included so he showed us around and made some special dishes for us.

It was my first visit to try the brunch and I had an amazing experience it was fantastic. The food is excellent, lots of live cooking stations was there. The service was fabulous, I was being served by a friendly and lovely team. There was live entertainment, the band had an outstanding performance. There is a huge area for kids activities. I strongly recommend the brunch especially for families. Thank you for your hospitality!

Lovely hotel and near Deira so awesome location. Also surrounded by a mall (Reef Mall) and lovely shops. I found it a bit difficult to operate turn the shower on. The staff have excellent service. Most especially Aye Aye at the Brioso Restaurant. She is so kind and helpful. We absolutely loved her.

From the moment I got here I felt welcomed by the staff. The front desk team was very helpful, even while training they were quick and happy to help with my questions. The lounge and Tara who was there most of the nights I went was an amazing place to end the day with light food and drinks. The pool and bar was a wonderful way to unwind with a drink and hookah! However, the staff was really the best part of my stay. Everyone was courteous, friendly, and smiling. I can't wait to stay here again on my next trip.

I was in Dubai for a few days with work, but from my time at this hotel, it was great. Checking in was easy, the hotel staff were friendly and efficient - I remember Salah and Khalid, a huge part of why my stay was so nice and a great memory to look back on. My room had two twin sized beds, but the room was so huge! Definitely more space than I needed. It included a bathroom with a bath tub and a shower. I didn't get a chance to use their pool or gym equipment but those are on offer. What else.. overall, it was a really great experience and I would do it all again in a heartbeat if I get to return again. Crowne Plaza Deira, you're good!

Highly recommended! Went for Saturday Family Brunch. The food was delicious, lots of variety. I can’t pick one as my favorite. The sweets station is awesome. Each cake has a distinct taste unlike other brunches we went to, they only change the color of the cake/icing but all have the same taste. I like the Black Forest. What I like best is the Mojito station. The drinks are prepared already for the early birds and the Bartenders will prepare if your choice is not on the counter yet. They have kids station/play area with games and activities like pizza making. Parents can eat peacefully while kids enjoy with the hosts who did a good job too. There is a band as well, very lively and lovely! They joined to sing “happy birthday” at each table for each celebrant. Nice gesture! Can’t complain about the service, they are all awesome! Especially Samantha, Jerry and Melanie - thanks so much!

A nice Hotel for its price. Rooms are very clean. staffs are very friendly. you can see them always smiling. stayed for a week and didn't get any problem or issue. cleaning service was a good experience as every time we came back from outside our room is always clean and ready like the way it is when we checked in. thanks to theresa from always there to assist.

Old hotel but very organized with all necessary facilities available as a 5 star hotel. The duty manager provided access to club Lounge for my upgrade to club room. The only thing needed to improve is to have an elevator from car parking area to lobby .

"Great place nice rooms, excellent buffet, restaurant is having good ambience" Very luxurious experience with large size rooms , the hotel offers great options for stay both for business and personal travel. A mix of contemporary and ethnic make it an even better visual experience. One of the best swimming pool in the world