3/5 Kayla B. 1 year ago on Google
This
is
possibly
one
of
the
worst
stays
we
had
for
what’s
claimed
to
be
a
4
star
hotel.
We
arrived
to
check
in
a
little
after
10pm,
was
given
a
key
card
that
didn’t
work.
After
a
long
wait,
we
were
given
a
different
key
card
that
let
us
into
a
room
without
electricity.
After
calling
reception,
they
said
a
service
agent
will
be
right
there.
After
20
min
wait,
we
asked
for
a
different
room,
and
was
denied.
We
were
left
in
pitch
darkness
of
a
room
where
we
could
not
do
anything
for
over
40
min.
At
that
point,
we
were
frustrated
and
tired,
we
asked
again
for
a
different
room.
Finally
a
service
person
arrives,
and
they
give
us
a
different
empty
room
right
next
door!
However,
the
AC
does
not
work
properly,
we
set
the
thermostat
at
18
degree
Celsius
cooling,
but
the
room
was
maintained
at
26
degrees,
which
is
79
degrees
Fahrenheit.
We
were
too
tired
to
deal
with
reception
again
at
this
point.
But
overall
this
is
a
very
disappointing
stay.
Update:
the
manager
followed
up
in
the
morning,
tried
to
see
what
happened
and
make
amends
to
what
happened,
which
was
a
very
nice
gesture.
Also
breakfast
was
very
good.