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Frequently mentioned in reviews: hotel (57) staff (28) good (27) room (23) experience (21) stay (20) service (19) rooms (17) breakfast (16) great (16)
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  • 5/5 Vincent M. 2 years ago on Google
    I have found myself extending my stay several times now in this lovely hotel. The lobby area is elegant and spotless. The rooms are large with an equally impressive bathroom. Wifi in rooms could be improved and some furniture was just a little tired and needs refreshing. Staff have been wonderful and helpful. My dining experience here has been limited to the breakfast buffet which sets me up for an entire day of exploring and walking. I recommend this place.
    3 people found this review helpful 👍

  • 5/5 Hashim A. 2 years ago on Google
    I am very pleased with the recent gathering with my freinds at Crowne Plaza hotel. The food was great and the service was wonderful. This wonderful and joyful experience at your hotel made me and my friends remember great moments and spend great times. If I get a chance, I would like to thank the cook and his team personally for their fantastic job. I also would like to thank hotel's management for selecting a professional to be part of their team.
    2 people found this review helpful 👍

  • 3/5 Yousuf A. 2 months ago on Google • 281 reviews New
    At the Crowne Plaza in Al Khobar, the spacious rooms have an old-world charm that could benefit from modern updates. Service efficiency and the freshness of certain breakfast items, particularly pastries, could be enhanced. Dinner offerings also felt limited, suggesting an opportunity for a more diverse culinary experience. These observations are intended as constructive feedback to refine and elevate the overall guest experience.

  • 5/5 Sahadat H. 2 years ago on Google
    Good Food..! Overall, I had a great experience with the Crowne Plaza Hotel; staff was incredibly helpful, his behaviours was awesome and the amenities were great. The room was wonderful and clean, and perfect. Highly recommended Service Man Mr.Hedayet Ullah his given Excellent Service.
    1 person found this review helpful 👍

  • 5/5 chicham z. 1 year ago on Google
    The hotel room was clean, nice and spacious. Breakfast offered with a wide variety of food. The staff were friendly and helpful especiall Mr. Felip our kababayan. The location is just perfect. Hospitality, kindness, service were there as expected. I can only advise you to continue this way same. Highly recommended. Thank you so much.
    1 person found this review helpful 👍

  • 5/5 James Ryan F. 2 years ago on Google
    Overall, I had a great experience with the Crowne Plaza Hotel; staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and perfect. Highly recommended 😊
    1 person found this review helpful 👍

  • 2/5 Roberta F. 1 year ago on Google
    beds are hard, if you want to sleep badly, this is the hotel!! the duvet, I'm not talking about the duvet cover, the duvet smelling of sweat, the extremely bad buffet, little food and the breakfast could be even worse, we paid for full boarding and regretted it! I travel every month to at least 2 different places and this was the worst hotel to date. Positive points are: good smelling hotel, very kind staff.
    1 person found this review helpful 👍

  • 5/5 Salman S. 1 year ago on Google
    We went to celebrate birthday of our youngest daughter and to try out their oriental buffet. It would be very wrong if I only speck about the food as what really touched me was how humble, down to earth and friendly the whole staff was. From guy at the reception to the Chef and servers. The restaurant manager was so nice and cooperative, they really made our day more special. I recommend everyone to visit and experience what we did. 100% customer satisfaction with great ambience and delicious food.
    1 person found this review helpful 👍

  • 1/5 Captain S. 1 year ago on Google
    Welcome to the CLOWN Plaza 🤡 Oh man…this was one awful circus experience! First I couldn’t sleep properly because the pillows are hard and since they turn down the AC late in the night to safe on energy 🤡 at your expense! Then, I wake up to the godforsaken breakfast hall. Guess what, at the 9 o’clock half of the servings are empty! even the freaking whole wheat bread is out, pastries are rock hard, no water bottles dare you ask for one and you shall not receive. Even the coffee machine was behind the counter so they get to limit you to a tiny cup. And they dare to ask you for a 5-star rating 😂 Don’t waste your time and money on this mediocre place.
    1 person found this review helpful 👍

  • 2/5 Bahaa k. 1 year ago on Google
    Probably the worst IHG hotel you will stay at. 1- the rooms are quite old, the first room i got was so bad, thermostat isn’t working. You freeze to death. I changed it after 3 days. 2- the restaurant options are very limited, just fine 3- the access control cards are the worst, you have to go back everytime to the reception to get new one. As if it is single use. 4- i had an issue with the internet in my room as well as the phone isn’t working. And no one seem to care. 5-Housekeeping is not so well, they have to put shower gel and all stuff without having to call them and ask for it. The only reason i am putting 2 stars because I know IHG cares, I regularly stay at IHG. But this one i am not sure it is up to IHG standards. and I hope this is taken as constructive feedback. My stay is for more than 10 days. Dear Mr. Sherif, I appreciate your reply to the review post, however if you have really been concerned about my stay and actually checked up with the team you would have known that I was still a guest your hotel. My first review was before my check out. Thank you
    1 person found this review helpful 👍

  • 5/5 Tushar D. 1 year ago on Google
    This place is a ideal place to book into whether you are on a business trip or a family vacation. 1.Rooms are pretty spacious and cosy. Housekeeping is done every day without fail. The rooms are pretty well equipped with wifi connection, tea, laundry services and much more. 2. The facility encompasses a well equipped fitness centre and swiming pool with a trainer. Other amenities like ping pong tables, sauna etc are available 3. The hotel caters to a really wide range of cuisines with 2-3 restaurants within its premises. Sea food & Moroccan cuisine being the most sought after here. The unlimited breakfast menu is mostly a well diverse spread. 4. The facility provides an expansive parking area to all guests. 5. Security within the premises is pretty tight thus making it ideal if you are travelling with family and kids. 6. The employees here are very polite and very helpful. Assistance of any kind is available 24 by 7
    1 person found this review helpful 👍

  • 5/5 Mejjaπduaro 11 months ago on Google
    Great hotel in a central, safe location. Room was clean and spacious, staff were friendly and helpful. Two small suggestions. USB charging ports in rooms for international travelers would be helpful, and a simple coat of paint on the trellis in the pool area would brighten it up and give the pool a more polished feel. It currently feels a little neglected, but is such a great asset to the property and is such a simple fix. Overall a great stay, and well maintained hotel.
    1 person found this review helpful 👍

  • 1/5 Matt D. 2 years ago on Google
    I booked this hotel as quarantine accommodation for my wife and family. They sent a taxi to the airport without a child seat and my wife was told to just hold the one year old on her lap. She refused and the driver told her to come in the taxi or stay in the airport. This was at 5am with two children. She was also supposed to share the taxi with a stranger. So much for social distancing. There wasn't even enough room for the luggage. My wife rang me up and I came to the airport to collect them and take them to the hotel, even though this is against the rules. The food at the hotel is far from what you would expect from a five star hotel and is more consistent with a two or three star hotel. My wife has to keep sending the food back and the staff don't even seem aware how many people are in the room. They keep bringing one or two portions instead of three. I've no idea how this hotel got a five star rating. This evening I ordered some food from an outside restaurant and even though my wife rang reception to warn them a delivery was coming the food still sat at reception for more than an hour. My advice is to avoid this hotel. The service and food is poor and they seem particularly unprepared for international guests and for guests who are in quarantine.
    1 person found this review helpful 👍

  • 5/5 princess ann n. 6 months ago on Google
    Staying at this hotel was an absolute pleasure, and a significant part of that positive experience was thanks to the exceptional service provided by Philip and the entire staff. From the moment we walked in, Philip's warm and welcoming demeanor set the tone for our stay. He went above and beyond to ensure our needs were met, offering valuable local recommendations and addressing any requests with utmost professionalism. The attention to detail and genuine care exhibited by Philip and the team truly made our stay memorable. We'll definitely be returning, and highly recommend this hotel to anyone seeking an outstanding hospitality experience.
    1 person found this review helpful 👍

  • 2/5 Qusai H. 3 months ago on Google • 134 reviews New
    I didn’t like my stay as the rooms are spacious but old, location is good and the service is good. Parking is limited. The pool is depressing. Overall not to be repeated. The view is ugly from my room.

  • 2/5 Dr. Yazeed A. 2 months ago on Google • 33 reviews New
    Rooms are old but kept well. Room service and housekeeping are too slow! We paid for lounge access but lounge is locked for maintenance and they cannot provide any alternatives despite the fact that they have other coffee shops. Receptionists failed to provide any help on this regard. Gym and swimming pool seem to be just fine. Jacuzzi, steam room, and some showers need more maintenence attention. Nevertheless, there is a gentle man works at the gym called Mr. Faisal. He is so responsible and dedicated to his job. He really makes your day. Five stars to Mr. Faisal.

  • 5/5 Ray K. 1 month ago on Google • 20 reviews New
    Excellent hotel with very friendly staff and lovely food. Rooms are very spacious and kept so clean. Housekeeping staff top class especially Karthick who went above and beyond to make sure everything was perfect. Definitely would love to return some day to experience it again.

  • 5/5 Veronica G. 3 months ago on Google • 3 reviews New
    Being an IHG platinum member has given me a room upgrade, breakfast and late checkout. The room was beautiful and quite big! Breakfast was really good with a lot of variation and Prem is a server who was very attentive to my needs and got me everything I asked for. I loved the full experience of staying here

  • 5/5 Dj JR V. 2 years ago on Google
    Overall, I had a great experience. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help and the amenities were great. The room was wonderful, clean, and perfect to celebrate a birthday weekend. The sevice was exceptional as well. Would definitely send a friend there. Thank you

  • 5/5 Ajith N. 1 year ago on Google
    Very good rooms. Excellent service. They upgraded my room, and the room I got was just amazing. Good ambience. I would say the buffet breakfast could be better served. Somehow I felt it was understaffed. Might be because I went there during peak hours. This is not a place where you can have your breakfast quickly. So plan your time accordingly.

  • 5/5 Katheeja S. 2 years ago on Google
    Yeah, the hotel was very nice. We loved it❤️then housekeeping was perfectly done by Mr. Abdul Samad who took care, served to the core, flawless. Thank you for serving us the best.

  • 5/5 ira d. 1 year ago on Google
    My husband and I went to this hotel’s Suhoor Buffet a few days ago. The food was very good and there were many selections. One waiter really stood out to us, Azad. Azad was very quick to take care of our needs and was very attentive to us throughout our meal. Azad tried his best to cater to us and we were very delighted with his service. We will definitely come again!

  • 5/5 Tim G. 1 year ago on Google
    Best Hotel experience we've had for years. The duty manager, Mr. Abdullah took heart-warming efforts in welcoming our family - making us feel we are at home. All of the staffs we met were friendly and helpful. Personally, I have had many hotel experiences in Kingdom and this hotel is exceptional in terms of hospitality and service. Also, kudos to Felip for the help with some minor issues. I would definitely return here and recommend this hotel to friends. If I could I would rate this hotel a 10-star. :)

  • 5/5 Zoom360 9 months ago on Google
    The environment of this hotel is very good. The behavior of all the officers and employees was excellent. Specially Azad was very nice. I liked him. I recommend everyone please go there. They will not disappoint you.

  • 5/5 Tasnim G. 2 years ago on Google
    I am visited in crown plaza alkhobar is nice hotel everything think is excellent.

  • 4/5 Skippy 10 months ago on Google
    Ive stayed here many times, its starting to show its age, but the service is good. The buffet is expensive and the food varies widely with quality and choice, one day its good and then the next, the chicken, beef and lamb are dry and very tough. Overall a good value, but still recommended checking out others in AlKhobar

  • 3/5 Ajay C. 11 months ago on Google
    Very unlike a Crown Plaza. Coffee shop is unattended- you repeatedly need to request the reception counter to send someone to attend to you. Reception counter is very under attended. Just one person. No lobby manager On the whole - a very mediocre experience. Probably should have been better to opt for a Grand Hyatt or Sheraton. Surely will avoid staying here in future.

  • 5/5 Nathan 10 months ago on Google
    Visiting KSA for the first time for work and this hotel was suggest by a coworker. Staff was friendly, attentive, welcoming. Diverse and delicious breakfast and dinner options provided in-house. Ibrahim the night manager was particularly helpful for me when I first arrived. Would definitely stay again.

  • 5/5 razel O. 1 year ago on Google
    The hotel itself was so comfy, nice and wonderful. It feels like home🤗. Crews were so accommodating and friendly. And to mention the ladies from the reception, the housekeeping staff and most especially Mr. Felip, the bell boy who has always been ready to serve and accommodate us. This 5 ⭐️ hotel is highly recommended👍👍👍. Thank you Crowne Plaza Alkhobar for making our stay worthy and satisfying.♥️

  • 4/5 Jeffry A. 6 months ago on Google
    Spacious rooms, friendly staffs (especially Filip), quiet areas, large breakfast area, comfy lobby. Perfect for short getaway. The only downsides are the elevator mechanism, hard to operate with the key card (not efficient) and small pool area and sauna. Other than that, it was a very comfortable short vacation. Would love to be back.

  • 5/5 Raeed R. 5 months ago on Google
    Abdullah is a superstar!! He made our stay Amazing!! The hotel is lovely.. breakfast worth it 100% .. all stuff is friendly and was such a great experience..

  • 5/5 Margaret A. 4 months ago on Google
    Nice food , very friendly and professional staff especially Mr Ayoub , and every other staff. Clean environment. Had a great time and looking forward to another holiday in this beautiful and friendly country , people and hotel.

  • 5/5 Nissan A. 5 months ago on Google
    Had an absolutely amazing time there. The rooms were spacious. The breakfast buffet was delicious, with a huge variety of options! The staff were attentive and made sure we were comfortable. Best in Al Khobar.

  • 5/5 Somia H. 4 months ago on Google
    Overall Hotel is very good and Mr Ibrahim is very good and professional guy he helps me, actually he makes my day. Break fast was an amazing omelet was 😋, Mslujan she knows what she is doing and Mr Ahmed is very professional guy.

  • 5/5 Zainal arifin A. 2 years ago on Google
    i stay in this hotel 7 days its realy good place thanks for all staff

  • 5/5 Omar I. 2 years ago on Google
    Nice team at reception, room services, cleaning, quards, guest relationship and service, .... Good location easy to access Good food Clean rooms Good facilities Recommended

  • 4/5 FlyingChapli G. 2 years ago on Google
    The hotel was good the breakfast was good but could have a bit of more items The rooms are good But they need to fix the hotel parking that is a big problem

  • 5/5 waleed A. 2 years ago on Google
    Excellent place and location, service is fast regards to arwa in reception very cooperative 👍🏼

  • 5/5 Jocelyn C. 2 years ago on Google
    Excellent service😊😊 Staff are courteous and accommodating especially Ms. Wasel from the reception, Mr. Philip, Mr. Ayoub and Mr. Nasir from from the Mezzanine and Mr. Rajan from Housekeeping.The room is clean. The hallway smells nice and organized. We feel safe and secured inside the hotel👍👍👍👍👍

  • 5/5 Muhammad S. 2 years ago on Google
    This is one of the best hotels in Khober. It's clean, well maintained and has good amenities within the hotel. The rooms are good quality and the service provided by staff is excellent. I experienced the lunch and room service food all services are good especially your worker Usman islam

  • 5/5 Karan J. 1 year ago on Google
    I’d requested a taxi (called and emailed them) to pick up from the airport but they forgot. Manager tried to compensate by offering me complimentary dinner which was a good gesture. I declined as it was too late at night. Nice stay and courteous staff.

  • 5/5 Muhammad A. 1 year ago on Google
    Booking was easier through call a lot easier and informative took their time to book, rooms are neat, staff humble and cooperative. Specially suited for families and reasonable prices as compare to other hotels with same standard. I would recommend to everyone see my review.

  • 1/5 Graziana Z. 1 year ago on Google
    I do NOT recommend staying at this hotel. They canceled our booking while we were on the way to the Hotel without advance notice. When we called the reception to discuss the situation, the Manager on Duty was extremely unprofessional and took advantage of the situation to "rebook" our stay for a higher price. We explained that we should have gotten a notice regarding the reason for canceling, but she treated us with extreme coldness. We ended up getting another room at the same hotel for a higher price, and discovered that the rooms are not as comfortable and pleasant as you would expect from a 5-star hotel. Towels and slippers were missing and for the first night we didn't get the extra mattress for our third guest. We tried to contact the reception several times during our stay, and nobody ever picked up the phone. Overall, we were not happy with the entire hotel experience and with the way we were treated.

  • 5/5 Ahmad A. 2 years ago on Google
    Nice room. Very spacious a d classy. Cost a bit over 500 SAR. There is a parking space available. Location is nice with easy access to the city. 5 mins drive to the mall. All in all its a good hotel to stay in in khobar.

  • 5/5 Yummys M. 2 years ago on Google
    Just checked out today after booking a two-night and 3-day staycation with friends. We had an amazing experience from accommodating and hospitable staffs especially from Mr.Felip who always make sure we have everything we need. We also enjoyed the aesthetic interior of the hotel and we sure did take a lot of photos to show our friends and family. Our booking to their suite room comes with free breakfast which by the way is exquisite and delightful. We felt at home and most importantly safe. The hotel’s strict adherence to the covid protocol is exceptional. Thank you for the warm treatment. We definitely recommend this hotel to everybody.

  • 5/5 mosa m. 1 year ago on Google
    The staff and Management Team was so nice and friendly, you can approach them anytime especially Mr. Jerome and the other guy filipino in the lobby. The food was so delicious, fantastic experience in this Hotel 5 star for me

  • 2/5 Benedict F. 1 year ago on Google
    Room was good neat and clean. The check in process was smooth. Buffet breakfast surprisingly poor they don’t refill the dishes. Fruit selection was not to crowne plaza standards….. Internet speed in the rooms are very slow Had conference buffet lunch the banquet manager was not address the shortage of the food

  • 5/5 Suleman I. 1 year ago on Google
    I am very pleased with the recent gathering with my friends at Crowne Plaza hotel. The food was great and the service was wonderful. If I get a chance, I would like to thank the cook and his team personally for their fantastic job. I also would like to thank hotel's management for selecting a professional to be part of their team.

  • 4/5 Jose Elias Zapata L. 1 year ago on Google
    Staff is really nice, attentive and respectful. Rooms are standard for the Hotel type. Breakfasts are really good and have a whole lot of variety. Dinning is good. Overall a 3.5 to 4 star hotel.

  • 5/5 Kim d. 2 years ago on Google
    Very relaxing place. This is the second time i check in and was very good hotel.

  • 5/5 carissa mae O. 1 year ago on Google
    I went to have a staycation on this hotel and I really love my stay here. The duty manager that time was so great and very hospitable, He was so kind and helpful. I would definitely recommend this place to my friends and colleagues, surely would love to be back in here again..

  • 5/5 castus a. 1 year ago on Google
    My room is very clean, tidy and every thing is okay. Thanks for the good services. Mr rafik was very nice and friendly. I recommend him for promotion. Thanks and God bless.

  • 5/5 Hazem E. 2 years ago on Google
    The hotel is one of my favorite places, and I would like to thank the staff for the high standard they provide in their work. They are also distinguished by conscience, credibility and honesty, thanks for your effort, In particular, thanks ( Mr. Mohamed Ali & Ms. Reem Al Hussein)

  • 4/5 Alber P. 2 years ago on Google
    Amazing ambiance and friendly staff. I liked most the Moroccan restaurant allocated in the ground floor: very authentic decorations and food. All the dishes are tasty and well-presented. One of my in-hotel restaurants in Al Khobar. One little problem: occasional, yet rare, inconsistency in the quality/taste of the food served.

  • 5/5 Chong Y. 2 years ago on Google
    The hotel is very nice plaxe to rest and the food also very delicious to eat. Felip

  • 4/5 claude francois V. 1 year ago on Google
    Thanks to Alamin and Samad for the attention in care my room. Thanks to the lady with the glasses (I don't know her name) at the reception, very kind and competent. The dinner food not in line with five star hotel .The buffet several times was eempty and without choise. Breakfast very good

  • 5/5 Elio K. 3 months ago on Google • 1 review New
    Exceptional dining experience! The hotel's culinary offerings exceeded all expectations. From delectable breakfast buffets to exquisite dinner options, every meal was a gastronomic delight. The chefs showcased creativity and skill, using fresh, high-quality ingredients. The diverse menu catered to various tastes, leaving no palate unsatisfied. Impeccable service complemented the delightful ambiance, making each dining moment a memorable one. A true culinary haven, this hotel deserves every bit of its 5-star rating
    1 person found this review helpful 👍

  • 5/5 Ameen r. 5 months ago on Google • 2 reviews
    Exceptional stay! From the warm welcome to the impeccable service, our experience at was nothing short of fantastic. The attention to detail, cozy ambiance, and friendly staff made our time here truly memorable. The rooms were comfortable, and the amenities exceeded our expectations. We highly recommend for a delightful and rejuvenating getaway. Looking forward to returning!

  • 5/5 Md T. 1 month ago on Google • 1 review New
    Amazing place, amazing staff and crew. All the staff are very cooperative and have high morals, starting from the hotel manager, management, reception, room service, and the restaurant staff, they are all distinguished.. The restaurant's buffet was varied and beautifully designed, with a distinguished cooking and serving staff.Thanks hedayet I recommend visiting and staying there..


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