1/5 Gabrielle B. 2 years ago on Google
We've
been
customers
a
long
time,
but
I
think
tonight
will
be
our
last
visit.
Service
and
food
quality
has
been
steadily
going
downhill
over
the
last
year
or
two.
Tonight,
we
ordered
curbside.
Our
order
came
out
incorrect
and
was
missing
items.
Due
to
a
time
crunch
on
our
end,
we
decided
to
not
bring
up
the
incorrect
orders,
but
simply
asked
for
the
missing
appetizer
to
be
added.
I
had
to
go
inside
the
restaurant
to
request
the
item
get
added
because
the
restaurant's
phones
apparently
stopped
working
sometime
between
me
calling
to
pick
up
my
order
and
it
coming
out.
When
I
went
inside,
the
waitress
claimed
she
put
the
item
in
my
bags
(she
did
not-or
I
wouldn't
have
been
there).
After
going
back
to
request
the
item
from
the
kitchen,
she
was
audibly
talking
rudely
either
about
me
or
another
customer.
I'm
not
sure
what
my
offence
would
have
been
as
I
asked
for
the
missing
item
very
politely.
I've
worked
in
customer
service;
I
know
that
kindness
always
gets
your
farther.
Once
we
got
our
food,
it
was
cold
and
soggy.
The
whole
thing
was
an
unsalted
grease
puddle.
Advice
to
management/owner:
Your
customers
have
ears,
eyes,
and
mouths.
Your
staff
is
rude,
and
the
food
is
not
what
it
used
to
be.
Your
staff
should
also
be
able
to
tell
folks
about
the
ingredients
in
the
food
if
they
have
questions.
It's
like
your
staff
just
stopped
caring.
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