I will not be taking my business to pizza hut ever again. I placed an online order at 5:30 to be delivered. I never received my order. I tried to call several times to see if they were even going to bring my order, no one ever answered the phone. I even got through to the call center, they transferred my call to the 700 Lomas location in Albuquerque where I placed my order, the call was never answered. They charged my account right away so I know they received my order. A text or call would have been nice so I could have made other dinner arrangements instead of waiting for something that was never coming. Very dissappointing.

I WISH I COULD GIVE A ZERO! I WILL NEVER ORDER FROM THIS PLACE AGAIN! LAST ORDER I PLACED, I ORDERED THE DINNER BOX, DIDN’T COME IN THE DINNER BOX, EVERYTHING WAS SEPARATE, I LET IT GO THINKING IT WAS A ONE OFF. I ORDERED AGAIN TONIGHT AND WINGS OUT IN THE OPEN, INSTEAD OF IN THE BOX IN FOIL, NOT EVEN IN A BAG!!!! I PAID FOR 2 MARINARA SAUCES FOR THE BREADSTICKS AND GOT NOTHING, PIZZA LOOKS OLD AND IS COLD. PIZZA HUT HIRE BETTER PEOPLE THAT ACTUALLY HAVE A BRAIN CELL! DO NOT ORDER FROM THIS STORE! I WILL STICK TO DION’S!!

Beware they will try to steal your money. Terrible service! Never got my order, won’t contact you back even when you call customer service to get a refund. Seems like children are running the store. Never pick up the phone, and when they do, some little boy tells you it’s Dominos, laughs and hangs up the phone. Who ever runs this store needs to be fired, because it’s the worst Pizza Hut in Albuquerque.

Most time ordering from here it works out, and you get what you expect. But I wouldnt order within an hour of closing, because they will serve you undercooked pizza and refuse to offer a full refund or make the pizza properly. I did call the store and the manager purposely offered me fake credit that didn’t even amount to the pizza I originally ordered and when I did reorder they canceled the order knowing I just got a bad pizza. I also was waiting for the regional manager to contact me to try to get a refund but they never called to make it right.

Cookie was burnt bad. Toppings on the supreme pizza were sparce. Estimated 10-20 minute carry out, 45 minutes later I got my pizza. Phoned to talk about the cookie, options were to A: come get another one or B: get an $8.99 store credit for another cookie, not including the taxes I already paid. Why would I want another cookie from this place? Why would anybody order anything from these incompetent people? Pizza is not hard, I worked a Pizza Hut and Dominos while I was at UNM. This isn't rocket science or heart surgery, its pizza, and you have specific written guidelines, with pictures, within which to work to "master" the pizza craft. A chimpanzee can do that job.

Last night I ordered a Large Extra Pepperoni, Extra Mushrooms, Extra Cheese. Total mushroom pieces that were tiny on pizza was about 9. 2 slices had zero pepperoni and other pieces had 1-2 pieces. I called immediately spoke to the manager, Manuel and he said I would have a $20 credit on my account, Order was $24. The more I thought about, that's not good enough for me as I have been a good customer for 10 years. I do + don't think it's out of line to ask my credit card company to dispute. There are too many pizza place and other options for food delivery to continue my patronage.. Also not a big deal but it took almost a hour for a pathetic pizza to arrive one hour is fine if it had been right. No $20 credit in my App, which is fine as AMEX will reverse charge. Teresa Moshier

I ordered from this location and got a text message that my food was at my door. It wasn't there. I tried calling the driver, no answer. Then I text and he says that it was left at my door. He sent me a picture of the door, which was not my door. He said I must've gave the wrong address. I called the store to see about getting the food delivered again and was told that I could not get it delivered because the driver was getting off of work soon. I eventually got my money back. I will never order from this location again. They are so unprofessional. This is the second time I ordered here and that's only because I'm not from here and thought it was a different location.

Online ordering was awful. Selected items and at checkout continuously kept being booted out of app. After easily a dozen attempts order was completed. After first 4-5 times I attempted to call my order in, but this location(which was closest and the only one in my area that delivers to my address) did not have a phone listed.

Pizza Hut puts sugar in the pizza crust and the pizza ends up sweet. Untill they stop putting sugar, I will not buy pizza there.

It's a joke. Can't get the special unless you order on line. I'm not good with the internet so we went elsewhere. Got the special by calling in our order. Pizza hut can keep their pizza

Ordered 30 minutes over the phone prior to pick up. Arrived at store was told my order had barely been placed 4 minutes ago. Staff agitated with one another. Line out the door. Won't be back.

Ordered on the mobile app. Apparently no record of the order was found but money was taken from my account. Whats more is only the store can refund even though it was ordered on the app. Since no record, no refund, no pizza and a lack of empathy and initiative to search out the problem at the store level. They probably ate the pizza or the delivery person, idk. To date, no response from customer service on my refund. Also the app is trash and needs work

My food was Lukewarm not even hot. The store claimed my order was ready and my order was missing 2 items and store employees refused to fix that issue the store employees are very unprofessional and they are way to laxed with the language they use. They drop fbombs every other sentence and sit there cussing each other out in front of customers I won't be ordering here ever again

This restaurant is going through complete staff makeover. New management and staff. Bring cleaned and serving better quality food come check them out delivery and carryout only

DO NOT ORDER FROM HERE! BAD MANAGEMENT SKILLS. I ORDERED AT 8:05PM ORDER DIDN'T COME TIL 10:30PM I CALLED THE NEXT DAY. TO TALK TO THE REAL MANAGER. THEY NEVER CAME TO THE PHONE AND THE LADY TOLD ME THAT I HAVE CREDIT TO MY PHONE NUMBER. BUT THERE IS NO SUCH CREDIT AVAILABLE AT ANY PIZZA HUT. I COMPLAINED TO THE CORPORATE.THEY SAID THEY WOULD TAKE ACTION AND LET THE AREA MGR KNOW AND THEY WOULD ACTUALLY CALL ME BACK. NOTHING HAS HAPPENED I TOLD CORPORATE I WANTED MY MONEY BACK. THIS WAS NOT COOL TO HAVE TO WAIT 2 HOURS + FOR MY COLD ORDER. ONE TIME DOMINO'S TOOK FOREVER AND I HAD TO COMPLAIN. THEY ACTUALLY GAVE ME A FREE PIZZA ON MY NEXT ORDER. IT WAS AN ONLINE ORDER AND ONLINE COMPLAINT AND IT WAS VERY EASY TO DEAL WITH. BAD BUSINESS FROM A PLACE THAT HAS BEEN AROUND AND SHOULD KNOW HOW TO TREAT AN UPSET CUSTOMER. PIZZAS ARE NOT $8.99 ANYMORE AND THE QUALITY OF THE FOOD AND SERVICE SHOULD BE AT TOP NOTCH. IF MY FRIES WERE COLD FROM MC DONALDS . THEY WOULD OFFER ME SOME HOT ONES WITH AN APOLOGY, PIZZA HUT JUST TOOK MY MONEY AND GAVE ME COLD FOOD AND A 2 HOUR WAIT. IT SHOULD OF BEEN FREE!!!! THE OWNER NEVER REACHED OUT TO MY REVIEW. I WONDER WHY???

Worst pizza ever So disappointed. Spent 56.00 on pizza it was cold...and the forgot 2 of my items. Horrible service and quality of food. Couldn't get a hold of pizza hut directly it went to the call center and when they transferred me 3 different times it just hung up.

Consistent issues with this location. Tonight they plain ghosted me. Called to verify address and said they'd be here in 5 minutes. Hour later, they're not here and neither the driver or the store is answering the phone. Find out my charge is refunded and nobody called to tell me they'd cancelled my order. Absolutely ridiculous.

Fast and efficient, their pizza is just OK nothing really special unless you order extra toppings.

Worst dinner experience. Ordered at 6:30 did not get food till 9:00 pm . Called twice to check status. Was told the first time it was on its way . One hour later was told they did not have our order in their system as the driver pulled up. Asked for the manager some lady named shantail finally got on the phone was very unprofessional and unbelievably rude. Please listen to the recording if you have one. Not only will I never order from here. I will never get Pizza Hut again. So disappointing. The food was dry cold and missing half our order.

The manager was rude. Waited over an hour for our pizza to be delivered to us literally 2 blocks away. The driver called us told us they were on their way. After waiting another 30 minutes for the driver who never showed up, we decided to go to the store ourselves. Upon arriving the manager told us she decided to cancel our order. What was the reasoning? We don't even know.

They nailed it. My pizza was exactly perfect -- the perfect amount of toppings. Done right on time. A perfect treat for a family member who's under the weather.

pizza was cooked exactly how i ordered it. Food was delivered when the website said it would be. Delivery driver was friendly and followed my delivery instructions. Amazing food

Terrible service. Gave us the wrong order and had hair in one of the pizzas. They denied our request for a corrected order and denied our request for a refund. Staff is rude and unprofessional. We ended up ordering papa John's and everything was correct and actually more affordable than pizza hut.

I didn't catch the driver's name, but today Xmas eve of all days was the fastest delivery I've gotten from this location compared to all of the other times I have ordered! I wish I would have caught the driver's name, but she was super sweet and I regret not leaving a bigger tip! I will be calling the store, but just wanted to give a shout out! 10/10

I am soooo disappointed. I went to pick up my pie…..wasn’t ready. The staff said they would put it through and boy did they. They tried to be accommodating, but when I got home the dough wasn’t cooked. I looked for the franchise owner to explain that this could make some people I’ll. Couldn’t find one. Enter at your own RISK….. sorry guys…. This is the truth.

SICK AND TIRED OF RESTAURANTS EXPECTING ME TO DECIDE POEPLES WAGES(TIPS). I DONT MIND PAYING FOR SERVICE, I JUST BELIEVE THE RESTAURANT OWNERS SHOULD PAY THIER EMPLOYEES AND LET ME ENJOY THE MEAL!!! IF IT IS ABAOVE AND BEYOND MY EXPECTAIONS THEN A (TIP) MAY BE GIVEN OR MAYBE THAT WILL JUST MEAN THAT I WILL COME BACK AND KEEP GIVING YOU MONEY (PAYING) FOR PROVIDING A SERVICE! BLAMING ME FOR THE RESTAURANTS NOT PAYING THIER EMPLOYEES ENOUGH IS STUPID.

The Pizza Hut located at 700 Lomas Blvd, NW is definitely worth trying. I ordered and received a tasty pizza, prepared in accordance with my instructions. In addition, the pizza was delivered hot, and within the timeframe promised.