1/5 Natasha U. 5 years ago on Google
The
toilet
broke.
It
overflowed
onto
the
floor
in
the
room.
It
soaked
my
luggage.
They
wouldn’t
fix
the
toilet
and
then
handed
me
a
mop
and
told
me
to
mop
the
floor
myself.
I
asked
for
cleaner
at
least
so
it
would
be
sanitary
to
walk
on
the
floors
of
the
room
and
they
said
they
would
not
give
me
any
cleaning
supplies
except
the
mop.
They
refused
to
give
me
another
room.
Said
the
hotel
was
full.
Asked
once
more
for
them
to
fix
the
toilet
or
find
ANY
kind
of
cleaning
supplies
they
said
no.
I
asked
for
a
refund
and
was
told
no.
Finally,
after
arguing
for
2hours
in
the
middle
of
the
night
they
gave
us
a
new
room.
Told
us
to
get
out
of
our
room
before
we
would
get
a
new
one
and
escorted
us
like
criminals.
Toilet
seat
was
broken
but
they
put
it
back
together
and
said
to
‘becareful’
so
it
did
not
fall
off
again.
Said
if
there
was
anything
wrong
with
this
room
we
would
not
get
another.
Mold
was
growing
on
the
shower
curtain
and
the
AC
didn’t
work
but
at
least
the
toilet
flushed
and
it
did
not
smell
of
feces.
The
customer
service
of
the
clerk
was
terrible.
She
was
rude,
unprofessional,
not
helpful,
and
got
mad
at
me
because
I
interrupted
her
cigarette
break
and
conversation
with
the
guys
outside
the
front
door.
Worst
hotel
experience
ever.