Pay the extra money and stay elsewhere! I mean, unless you're the people who stay up late partying, yelling, and blasting music with your room door open, then this place is for you! After those people quieted down a group started up outside in the parking lot well after midnight. Since there's no a/c we had the windows open making it super loud. The room was tiny, the curtains had mold on them and the shower didn't have any kind of shelf to put soap or shampoo on. The room door doesn't have a deadlock and I think the lock could be defeated very easily. During our showers the water temp fluctuated wildly. A remodel can't help this place, it needs to be torn down. At least it has a lift and the staff were pleasant. They offer luggage storage for free but all they do is unlock a door to the storage room for you. There's nothing to stop other guests from going through your stuff or even just taking it altogether.

best place ever always feels like home when i get back here. love the cozy rooms and great location. nice hot showers and daily towel service. unbelievable for the price. want to update my review again because i can't believe the bad reviews. the rooms are CLEAN and cared for, the showers are super hot with lots of pressure, of course there is street noise it's downtown? deal with it. enjoy the ambiance you can still open your window and hear the lovely NZ birds. i stay here often and never once has there been "party noise" or that kind of raucous atmosphere. service is great and the staff is so good especially when you get to know them. don't believe the haters. amazing location. thanks to everyone

Centrally located walking distance to Queen Street shops and restaurants along the street next door. The room is smaller than we expected and has no air- con in summer, which made our first night in Auckland sleepless. One of the head lamps were flashing and we reported it to the reception. It was still not fixed until we checked out. A tiny little vanity in the bathroom. Overall, it is not a bad option for a group of friends sharing the stay. But personally speaking, it is not ideal to stay with families when you expect a good quality or high standard for your stay.

Good location but can’t say too much else good unfortunately, the walls are paper thin making sleeping hard if you have to get up early as you can hear every little cough and noise through the walls. The staff member we saw the most was lovely but can’t remember his name he had long hair 🤷‍♂️ but we did have issue with one of older male staff members who was a bit rude and was accusing us of smoking in our room which is not the case as we aren’t them sort of people and this put us on edge for the rest of the stay especially the next day as we were certain our room was entered while we were out despite having a do not disturb sign on the room! (I’m guessing they were looking for evidence of smoking so they could give us a fine!) It wasn’t too expensive but I would say we paid for more than we got and also found a few hairs on the first layer of the bed which were swiftly taken off and put into the cupboard. Defiantly felt more like a cheap hostel than a hotel.

It was very noisy all night. We could hear people walking in the corridor like they are just next to us. Rooms was tiny. It was very uncomfortable to walk pass between bed, table and walls. It didn't even have a space to open my travel bag. Bathroom was also tiny and uncomfortable to use sink, toilet and shower. Hot water wasn't running in the afternoon. They asked 100$ deposit which was weird and we had to wait in the morning a while to get the deposit back. I would go with better option next time. Or hostel will be better.

The rooms are very basic, small, lumpy pillow, but clean. But the location for a budget hotel is excellent and there are plenty of cafes and restaurants nearby to eat. Would I go there again? Probably not, unless I was on a tight budget, but maybe for one night.

Just left, not staying the night. Very unclean, asked for a spare sheet, lady at reception said I couldn't have one. Windows are so old they don't close properly so I might as well sleep on the street it's the same level of noise. Disgusting place. The lock on the door is questionable too.

This establishment is really affordable and has 24 hour desk service which is really great for those who are trying to find somewhere to stay after late hours. Night manager was a bit short with us but I just chalk it up to both parties being tired at 2 in the morning. And they were very understanding and it was a generally nice stay 😊 and they give complimentary soap to use for the bathrooms, however the only bad thing I do have to mention is the doors are very loud, you are trying to be quiet but all the door keep slamming or squeeling, I hope this review might do something about it.

Rooms and bathrooms small, beds comfortable. Friendly and helpful staff. Servicing was daily. Very clean but dated decor. Great location. Lots of food on your doorstep. Disconnect your room phone at the wall as it goes off at random times when the weather is wet.

Art Deco era building in pretty good shape for its age. The rooms are clean and comfortable the staff are welcoming and friendly The domestic staff are top class and always ensure you are comfortable if you need something extra ie pillows they will deliver The hotel is in the CBD so restaurants and bars are plentiful and for every palette

Stayed in single bed room with shared bathroom. Shared bathrooms pretty gross, bathroom door never locks behind you so it was unlocked the whole time I was there so not very secure on 2nd floor, half shower locks broken, room door chain hanging on by a thread. Definitely a rough hotel. Walls not clean in the rooms, curtains even dirtier. Place could use a deep clean. Sign in elevator is hilarious, I opted for the stairs after reading. Bed was clean and comfy. with the windows open sleep was good. Location was good and price was cheap for the area ($50CAD) a night. Wouldn’t stay if it was more but good enough and what to be expected by the cheapest private room in the area. Would stay again if on a budget.

Basically what everyone else says about the rooms. But the staff are great and the location is perfect. You get what you pay for - except in location which is why I would absolutely recommend staying here.

Kiwi International Hotel in Auckland offers a great value for a private room—though compact and definitely not perfect, it's a steal considering the unbeatable price. The hotel's close location near the Harbour, restaurants, and supermarkets adds to its appeal. Despite shared bathrooms, they were consistently clean, contributing to a comfortable stay. For budget-conscious travelers seeking affordability without compromising too much on quality, Kiwi International Hotel is a great choice.

Good location, otherwise the hotel is pretty standard, nothing fancy. Could definitely need a makeover... Complementary coffee and tee, which is nice. Also there is a kettle and a fridge, which was useful. The Room was very clean. Some basic things are missing though, e.g. a shampoo rack for the shower or a toilet brush. One big minus is the terrible back and neck pain that both me and my girlfriend woke up with on both days. We are in our mid-20s and never experienced something like that before... we think it was probably due to the very worn out mattress. If you have orthopedic problems, we recommend to stay away

Perfect hotel to stay for the first days in Auckland. Clean toilets and rooms. Everyday service (new towel, tea, coffee, soap). Washing machine and dryer. Parkplace must be payed extra.

First front step of the entrance is cracked and lifting so not a great start. Our floor stank of cigarette smoke. Had to problem solve toilet that wasn't working. Positive note, it was dry and warm on a rainy day.?? Got what we paid for.

You get less then what you pay for. There was no access to a kitchen sink only one microwave and terrible toaster for the whole place. In general customer service I found was lacking and quiet short with me. Room was clean though. Walls were paper thin and could hear everything happening in other rooms especially noise from kids. The room was so hot with no a/c and only one tiny window and a little fan, that hardly compensated. The parking was off street but at an extra cost and it was tight with poles in the middle of parks and covered in pot holes.

The room is really small, But this hotel has Many toilets and showers. Staffs were very kind as well. To be honest, I kinda like the small room and the hotel's aged look. Vintage

Sahil is the one who picked up my phone, and he was totally line abusive as I wanted to get the information about how to get credit for the room. I don’t want him to get fired, but at least give him some training to learn how to deal with consumers and talk with empathy.

Value for money hotel. Price was very reasonable. Room was fairly decent. I booked a 4 adult room for my family back in July. There was 2 single bed and 1 queen size bed. Apart from the beds, the room did not have much space to move about. Room was sufficiently cleaned, however the heater wasn’t strong enough, and we were unable to close one of the window in our room. So, it was quite cold during the evening. Toilet was clean, however the shower room was very small, with a steep step up from the rest of the toilet. There were no place to hang our shower gel and shampoo. Parking lots were limited, so if you are planning to arrive at the hotel late in the night, be prepared to pay a sum of money and park in the public carpark next door. The sign of the entrance to hotel was unnoticeable, thus, please be very careful when you are nearing the hotel, else you might miss a turn.

Booked a family room for one night stay in central auckland. Room was clean, beds comfy, all the plugs, telly, fridge etc worked.. for a pretty budget place i was well pleased. Off street parking was no problem for a $30 fee.

It served its purpose. It was clean and relatively quiet. They cleaned the communal bathrooms daily. The room I had was legitimately very small. It accommodated my one suitcase and backpack, but I don't think it would have accommodated much more luggage than that.

Cheap and cheerful 😊 for the budget spenders, but take your laptop/iPad or use your phone as there was no TV 📺 in the budget room i booked and there was no bathroom (shared facilities). Unless you go for a slightly upgraded room, i.e., family room etc. The rooms could do with a lick of paint. Well, the one I stayed in needed it. Shame the restaurant was closed as it looked lush. Great location. The hill gets some use to walking up it, but walking down's a doddle 😁 Lots of Asian restaurants/ food places to choose from. And you're not that far from Sky Tower and SHOPPPPING

We just needed a place to stay while waiting for our international flight the next day, was not wanting anything fancy as we were arriving late and leaving early. This was exactly what we needed. Great value for money.

Cheap and nasty. The shower takes 10 minutes to warm up and then has no pressure. Staff don't speak English well. One maori lady was good and another lady was good. Got knocked on my door at 9pm because they gave me the wrong room and then said don't worry about it. All the Asian customers talk loud and have no respect for other people. Put some quiet signs up in Asian. They are rude

You get what you pay for. Pleasantly surprised not to be charged for the extra pillow I asked for. Friendly staff. My own room within Auckland CBD without spending a fortune. Yes, small, but all too myself. Although shared bathroom. Will book again next trip to Auckland

Honestly this hotel is awesome value for money! Comfy beds, adequate supplies, clean and fabulous staff. Totally recommend if you just need a nite to crash in the center of AKL.

It was very old building, unpleasant cigarette smoking odour all over the building, and carpet inside the rooms is very dirty needs to be removed. Those details you can't see in online advertising, as photos featured look better and don't tell you that the whole building air is polluted with cigarette chemicals. Not safe for baby or small children, my toddler fell sick and I also fell sick right after, then found a better place to move into. This old hotel is definitely only for low budget emergency, and for people who don't have health sensitivity. Otherwise, the cleansing of bathroom, towels and tea with milk, all those are provided daily. Rooms are very small, only suitable for one adult. Lift is very tiny, ancient outdated design from last century. Definitely needs some new renovation, and design. Personal was very kind and helpful, thank you all very much.

Room was tiny, drafty, and not remotely sound proof. Windows let in lots of outside noise. Sewer line ran right above room and could loudly hear every time someone flushed. Beds are on castors so if you move even slightly the bed rolls away from the wall and you lose your pillows. Shower had zero pressure so unusable. That said it's very cheap and a solid location.

Front desk staff absolutely disgusting customer service, is so passive agrgresive , (the darker lady) they take a 100 dollar bond for damages but won’t check one self into the room with a staff member and inspect the current state of it. Would definitly rather stay next door! The prices are a bit higher but at least you’ll get ya bond back if they even ask for one would not recommend staying here

Staff we're helpful but other than that the state of the accommodation was below average. Take your own cutlery and plates, the towels are near to threadbare, the pillows really urgently need to replaced. You will stay at this place for no other reason than because you need a bed to sleep in while you're out all day doing whatever you have too.....I couldn't wait to leave the next day. 2/10

Booked economy room and it was lovely! I received my deposit surprisingly fast and got an email confirming my check out etc. Thanks for having me! I recommend

10/10 I'm staying a while in Auckland and at the Kiwi International Hotel for business, great staff, location, prices, very clean, comfortable and quite. Laundry Room as well.

Me and my partner stayed here and we experienced horrible service.. very rude, shower had no in-between either boiling or freezing, fire alarm was either dead or just off, the bed frame wasn't attached to the bed, overpriced parking at $30 a night, extremely uncomfortable breaking down elevator, we were made to pay a bond when others around us were not, overall very poor experience. I do not suggest staying here.

Me and my partner stayed here and we experienced very rude and passive aggressive staff, shower was poor quality it was either boiling hot or freezing cold, the fire alarm was either dead or just turned off, the bed frame was nailed to the wall and not to the bed, the parking was very overpriced at $30 a night, the elevator was breaking down, we were made to pay a bond when others around us were not, overall very poor experience. Wouldn’t stay here again even though the location is nice.

Great location. Good rooms for the price. No street noise but people coming down stairs and floor sounds disturbed my sleep. Take couple of ear plugs

When I arrived at the hotel, I thought its current state of repair reflected the price point. However, I also noted amenities and facilities that previously worked (the restaurant and the lift, in particular) were no longer available, and I was charged a $100 bond to stay there. To me, when no investment is made in repairs, that's a possible signal that a business may be struggling and about to close. I don't recall being told at any point that I needed to do anything more for my bond to be refunded, as I was under the impression from the receptionist that it would automatically be refunded after I left. I may have missed something she said, or it may have been in written form somewhere on the contract I had to sign, so perhaps I should have looked more closely-- but I didn't anticipate any difficulty. The matter was compounded after a completely sleepless night in my room, because of an all-night-long party in a neighbouring building. I packed up my room early and left a treat of some chocolate for the housekeeping staff (which is my habit). Then I went down and waited in the lobby from 4am onwards, since my ride was coming to pick me up at 5.30 anyway and the bed was pretty uncomfortable. The chairs in reception were much easier to rest in, and I quite enjoyed the 70s music from MagicFM (which should show my age and level of life experience.) The man at reception desk was very pleasant, but obviously had a lot on his mind while trying to contact noise control. However, I do wish he had informed (or perhaps reminded) me I needed to give him my debit card to have the bond refunded. A claim that a person got no sleep is usually very dramatic and exaggerated, but in my case, it was true. Even though I suspect I wasn't told how to get my bond back, I was too tired at that point to remember anything I may have been told. A couple of weeks later, I found my bond hadn't been returned to my account, so I went to the hotel's website and noticed their contact form was no longer operational. But the website also mentioned (and I knew from staying there) that there was someone in attendance at the reception desk 24 hours a day, seven days a week. I don't expect the person at reception to handle a request for a bond refund, but I did expect the hotel would acknowledge receipt of an email in a timely manner (even if it was an automatic response) and let me know my email had reached someone, especially since the contact form was gone. So the next day, I attempted to call reception desk and became very suspicious when the receptionist couldn't hear me. They were able to hear me right up until I said I had a complaint; they repeated those very words back to me. My past review history shows I rarely place feedback on anyone, because I worked in customer service and I know what it is like. You'll also see my only other review is positive. However, someone finally emailed me on Monday, chastising me for the time and day I sent my message because I should know their department wouldn't be available until Monday morning. (I did suspect that, but I also believed I wasn't emailing their department directly-- and there was no acknowledgement of my message lower down the tree.) The letter also told me to amend my review because it was 'dramatic' and suggested I was referring to a 'conspiracy'. In the context of everything I saw that weekend, I didn't suspect anything as bizarre as a conspiracy. Instead, I genuinely suspected the hotel was struggling (maybe closing) and there might be a number of other people in the same situation who would not be getting their bonds returned. I am happy to say I did receive my bond back, but in my years of dealing with irate customers, many of whom were completely irrational, intoxicated or impolite, we would never have been permitted to manage complaints the way I was addressed, and I would never have resorted to making a complaint in the first place if communications were clearer. It seems this hotel does act in good faith, but it should improve its standard of communication.

Small, old fashioned rooms, which should be really renovated. Uncomfortable mattress and stains on the wall. Very very basic shared shower, made of sheet metal. At least there was warm water. Shared toilets as well in bad condition. The whole lounge area is closed for over 2 years now and there is no sign of being opened any soon. There are no plates or cuttery to prepare food. Just a microwave and a vending machine. A positive thing is the location of the hotel. Btw: copies cost 20ct extra each page to print. Kind of rude, if you just payed 500$ for your stay. Overall the staff wasn't that much of a help. Wouldn't come back soon.

Tried to get a room tonight rolling onto Auckland on business. Try getting a room in Auckland under 200 bucks on a Friday night. Rung to book in and said I would pay by credit card over the phone but advised me it was easier to sort it out at the counter. Get there finally after miss instructions on the parking situation for the hotel because there’s next to no signage lighting it up at 10pm at night. Get there and the guy booked the room out to a guy standing in front of me and said there was nothing else for me. Hotel 101 booking a hotel room to someone that rings up. Not just operating first in first serve because now what do I do at 10:30 at night finding a hotel to stay in. Pathetic you shouldn’t be working the night desk if you hate your job. Good for nothing really

I absolutely loved my stay here!! Only 800 metres away from the main CBD and parking is pretty good! The room was nice and easy to find! I loved the microwave and washing machine room and the workers are so easy to have a conversation with and r the bros

Basic rooms and communal toilets/showers but all extremely clean and staff were friendly. Comfy beds. As a backpacker it was perfect for my needs. Breakfast was not available when i stayed but there are plenty of shops, restaurants and cafés near.

Room was just for right for a one night stay. Very dated with no aircon, so was very hot. They only had a very very noisy fan. It was very clean and tidy. The toilet would not flush so had to go downstairs to use the public toilet. Nice and close to the city center. I think there should be notification that if u use their carpark there is a charge.

Great location, but like other comments, noise is a problem, both internally and externally. Without air con, the windows were always open allowing the outdoor noise to easily enter the small sleeping area. The fridge was also making constant noise as it wasn’t enclosed. I could also hear someone snoring through the walls. Not sure if the doors or walls (or both) are thin, but noise transfers easily. I had an ensuite room. On the plus side, the room was clean, staff were friendly and towels, soap etc were updated daily. Internet was available and reliable.

We were greeted by a lovely young lady who was very helpful. Bed was comfy and the room adequate for what we required. Was rather warm so really didn't require all the bedding. Pillows could be updated. Young man on reception this morning was disinterested. Seemed more focused on the computer screen. All in a nice place to stay.

We prepaid a large fee to book in this hotel, and then were unable to travel due a cyclone hitting Auckland. The hotel refused to consider any refund even though we couldn’t travel. I have never felt so used and abused by a hotel. They are off my list, and should be off yours too.

Quite basic, but is a 2 star hotel. The staff were friendly and helpful, the rooms were clean and the bed was comfortable. Decent value for what it is

I needed somewhere for 1 night close to hospital. I chose Kiwi International due to price and location. I checked in early evening and was grateful the staff had turned on the fan in room as it was a hot day. I was pleasantly surprised with my room. Yes it was small and hot but I left bathroom window and door open and had a fantastic sleep. The room was clean, offered tv, fridge and hot drink facilities. The location was an easy walk to hospital and a variety of eating places. I 100 percent recommend Kiwi International and will not hesitate to stay if need arises again. To the naysayers I say if you want 5 star accommodation then be prepared to pay 5 star prices