I don’t normally right bad reviews but this is necessary. After much patience on trying to acquire the timepieces I want, keyword ‘want’. It seems to have fallen on deaf ears with the sales team here. I have happily spent $120k+ with Hour Glass Auckland over the last 1-2years purchasing ‘off the shelve’ watches for family & myself in hopes that I would be eligible for the watches I desire. They kept selling me you the pitch of “if you purchase this timepiece it’ll help towards the one you desire”, always insisting they’d prioritise me. But they never pulled through & the motto quickly turned into “I can’t guarantee it but we will try our best”. I personally feel that the sales team seem to favour a particular demographic of people who they choose to prioritise. After good spend and loyalty, it’s beyond me on how they choose their clientele.. I definitely will not be wasting a dollar or my time here going forward and sadly am ashamed I ever did. I hope others aren’t fooled. I don’t believe it’s a supply issue. And I hope any young individual, who like myself hoped to start great relationship in hopes of getting the watches they want also be cautious.

Its the best place to shop for your luxury watches and jewellery in NZ. We were served by this lovely young lady Ahlianah and I can undoubtedly say that she is a knowledgeable and helpful sales person when it comes to ROLEX. Ask for her if visiting Hour Glass and she will always serve you with a smile and honest willingness to cater. Cheers

As someone who is still relatively new to the watch collecting hobby, going to any watch store would be an intimidating yet exciting experience. My experience here was all exciting without the intimidation, Jayden Kor was highly knowledgeable and a joy to chat with about watches and our watch collecting journey. With an exotic range of watches and watch brands, it is really a place that shouldn’t be overlooked when looking to acquire a piece. I look forward purchasing a watch from The Hour Glass and to build a relationship with such a global retailer.

Had a wonderful experience buying a Day-Date 40 for my husband birthday gift. Looking forward to buying another my dream watch through the boutique to me also. Thanks in particular to Paula all her help. She is super friendly, kind and very reliable. Strongly recommend to get Paula’s help if thinking of visiting The Hour Glass. She will go out of her way to get what you really want. I would highly recommend visiting this store first if you are in Auckland. Anywhere after this may be a let down for you.

Had a great experience buying a watch today. I am traveling here in Auckland and took a chance and called the shop. I got a very friendly and helpful Stefan and by luck he had the watch I was looking for my wife and at a great price. I rushed down to purchase. He was super nice, helpful, efficient and knowledgeable. We spoke about my collection and what Is still on my list. Hopefully he can help me with a grail piece. Anyway. Nice and friendly shop. I highly recommend! 😎

a wonderful experience of shopping here. beautiful store, friendly staff, especially the sales person Paula who closed the deal with me explained everything so professionally, surprisingly in my hometown language.

Can wait to say thank you to Paula! Got my dream watch yesterday ^^she is amazing and exceptional helpful! Her professionalism and friendly service made our shopping experience very enjoyable. Highly recommend the hour glass and definitely will recommend Paula to all my friends who wants to buy watches. 谢谢你喲Paula 比心🫰❤️

I bought watch three times here and introduce my friends buy watch here. We are all had excellent shopping experience, Paula is a precessional sales and introduced everything with patient. I have to thank Paula and the Hour glass, every watch I bought was the best one and suit me. They helped me to get the fun of having those watch. 非常感谢Paula, 非常好的购物体验。

Firstly, a big Thank you to Paula for the allocation on my Dream watch. Every visit to Hour Glass never short of an excellent experience with Top notch services and always treated with respect and patience. For the most, certainly making a dream come true for me! So once again Thank you Paula. Highly recommended to all.

I want to express heartfelt gratitude to Paula for her outstanding customer service and warm welcome every time I inquire about the watch on the waiting list. Paula's assistance in helping me purchase the watch was truly invaluable. Her knowledge, patience, and attention to detail made the entire process seamless. I'm grateful for her expertise and excellent customer service. Thanks to Paula, I now not only have a stunning watch but also a positive and memorable buying experience. Kudos to Paula for going above and beyond!

Waited and picked up our second watch with the help of Danni Wang and Paula. Danni has been really helpful through our visits and communication. My wife is very happy to be able to purchase her first Rolex. Paula helped with the pick up process and patiently explained all the functions. Thanks again and hoping to have another Rolex soon!!!

Great experience! Thank you to Paula and your great customer service. She is very patient, knowledgeable and understood exactly what I wanted. Highly recommend the Hour Glass and Paula

Had a great experience buying a watch yesterday. Paula is really patient and helpful. Finally I got the watch that I liked. That’s awesome! ! I will definitely come back.

It’s a very nice experience to shopping in The Hour Glass, Paula is a friendly and professional SA that I never met. She explained everything that I asked clearly and helped me finally got my dream watch!! Highly recommend, definitely will comeback for another purchase.

The Hour Glass is most definitely the best AD to visit in Auckland. The staff here are much more professional compared to the other ADs and being a younger customer they did not discriminate. Dean is extremely knowledgeable and professional even though he was a trainee when I first met him! He helped me with choosing a watch and it was always a great experience being served by him. For the younger buyers out there, don’t be afraid to pop into The Hour Glass! They are friendly and will answer any question you may have.

I am very glad to meet Paula and wanted to give her a big thank for the excellent services she provided. Paula is super patient and super professional. We asked thousand of questions and tried many watches on, finally got my first ever luxury watch! Definitely recommended Paula and her team at the Hour Glass.

Perfect timing to get my first dive watch right before my birthday. Thanks to The Hour glass team especially Danni Wang who served us and helped me to decide. She is fun to talk with and professional about history as well as specifications of every watch we looked at. Me and my friends have been having joyful experiences with Danni’s helpful service. I have been a Swiss watch fan for six years and I am confident to say that for me the experience from The Hour Glass is relatively superior in New Zealand

Thank you so much to Danni Wang for helping with finding the perfect watch for my wife. The customer service is great and professional. I would highly recommend the team at Hour Glass for anyone that is looking for a luxury watch. I am looking forward to purchase more watches from Hour Glass in the near future.

I am very glad to meet the Sales Paula, she is professional and patient person. She definitely can understand what I want and I think the sales professional for the purchase of watches is really important. Thank you Paula. The decoration in the store is also very beautiful. It is recommended that you can go shopping there, and It will be a really nice experience.

I had an exceptional experience shopping for watches at this store. Danni was incredibly knowledgeable and helped me find the perfect timepiece. The selection of watches was impressive, with a wide range of brands and styles to choose from. The quality of the watches is top-notch, and the prices were reasonable. The customer service was outstanding, and I felt well taken care of throughout the entire process. I would highly recommend this place to anyone in search of a high-quality watch and a fantastic shopping experience.

my 10th year wedding anniversary was saved with help from Alen, Sylvia, and hourglass team. amazing team with great service, and help and support. if you are looking for something special, no words needed, don't waste your time, just go to hourglass and look for Alen, or Sylvia for help. they are amazing, kind, and will help you find something you are looking for. thank you so much again Alen, and Sylvia for helping me live a happy life with my happy wife. looking forward to seeing you in the near future :)

The hour glass is one of best AD to shop Rolex in Auckland, and Danni is also one of the best sales of Rolex in Auckland, I been deal with Danni over 5 years, her service is always professional and trustful,my wife and me are satisfied with her excellent service. Highly recommend her to all my friends

I had an amazing experience at The Hour Glass store in Auckland CBD, and it was all thanks to Ming, the sales associate who helped me out. Even though the watch I wanted wasn't in stock, Ming was incredibly knowledgeable about it and went above and beyond to help me out. Ming's friendly and accommodating nature was exceptional, and he made the whole experience stress-free and enjoyable. He provided me with valuable insights and recommendations that allowed me to make an informed decision about the watch I wanted. The fact that Ming promised to let me know once the watch is back in stock truly showcases the dedication and commitment of The Hour Glass to providing excellent customer service. I am confident that I will be able to purchase the watch I want from this store soon, and I can't wait to do so! Overall, The Hour Glass store in Auckland CBD is a fantastic place to buy watches, and Ming is an exceptional salesperson who provides top-notch service. I highly recommend this store to anyone looking for a great shopping experience, and I am sure that Ming will make your visit an enjoyable one too. Update - Mother's Day 13.May 2023 Got a Santos de Cartier ref W2SA0016 and Rolex Lady Datejust ref 279174

Thanks heaps to the hour glass team. Ali and Mel were fantastic to deal with. I am very happy with my purchase. I have recommened them to family and friends. They have earnt themselves another repeat customer. I will be back.

It was an excellent experience at the hour glass i have had a perfect watch for my mums birthday and she could not be happier with it. A big thanks to Danni Wang, she looked after the customer so well with her professional, knowlwdgeable and courteous manner, made my mums birthday gift purchase easy and memorable. Thank you.

I had the pleasure of dealing with Danni during my recent Rolex purchase, and the experience was nothing short of exceptional. Her knowledge of Rolex watches was truly impressive, and she took the time to patiently answer all my questions. Not only did Danni help me find the perfect Rolex that suited my style and needs, but she also provided valuable insights on the brand's history and craftsmanship. Her attention to detail and commitment to customer satisfaction made the buying process smooth and enjoyable. Would happily recommend her to others!

Every visit is wonderful shopping experience by SAM Su and he always take time to talk me through all of my enquires. Excellent service & extremely helpful, I look forward to my next timepiece. Would highly recommend to anyone! ♥️ (#Tank Must by Cartier)

This is my very first Rolex. And... I am feeling elated up until now. Well, No exact word/s can really describe how it feels like having this on my wrist while hearing the congratulatory messages from the staffs. 😊 But of course, this won't be possible without the tremendous help and expertise of Mr. Haifeng who has been amazing all throughout my Rolex Experience. The vast knowledge, openness and exceptional professionalism just says it all. He has been very welcoming and has guided me with my dream watch. Taking an unforgettable part of this milestone in my life. Many many thanks to you...Mr. Haifeng. And I am looking forward to be with your service again. 😊 Also, I would like to commend the 2 security officers (sorry I was not able to get their names) who have been very friendly during my/our visits (11/06 and 21/06). They made me/us comfortable and they were fun to talk with. Really great service from the team. Kudos. Salamat!😊

I would like to thank Stefan and the team for my recent purchase (an outstanding tool watch). There customer service is second to none in NZ, and I would highly recommend the Hour Glass team for any of your watch needs. I'll definitely be back. Thanks team.

Am in Auckland for a couple of days and took the opportunity to visit The Hour Glass. The visit far exceeded my expectations. The awesome Stefan welcomed me in, and selected a number of pieces for me to try on. We had a lovely chat about our shared passion for watches, and he generously gifted me the latest edition of The Rolex Magazine. It's awesome to see that the exemplary customer service provided at The Hour Glass is consistent throughout all their boutiques across different countries

Every time I come to The Hour Glass, I’m very chuffed, and it’s no exception today, because the store has just been redecorated, replaced with a new carpet, and can also smell a brand-new quality . The service in the store is as excellent as ever. Although I have been here many times, I am still impressed by such a professional service. Of course, what's more important today is that when my beloved watch comes, I must thank Paula very much. Without the 100% efforts of my sales consultant, this is impossible. Paula is top-notch in terms of professional, careful, patient and other services. So she can be my sales consultant. I'm completely satisfied.Finally, I hope The Hour Glass will get better and better.

The Hour Glass is one of the best boutiques I have ever experienced. The surrounding in the store is comfortable and relaxing. I think this is a very important premise when buying my favorite watch. Of course, they did it. Then it takes some luck to meet a professional, diligent and committed sales consultant. The reason why I say this is that I met Paula and chatted with her, which made me feel that I was not only buying a product, but also a kind of communication between friends, which made me feel no pressure. Of course, Paula will also take the initiative to communicate with me about the professional knowledge and product characteristics of watches, which makes me full of trust in her. I hope Paula can keep working on The Hour Glass all the time, and I’m also looking forward to my next watch：）

Been planning to give my wife a nice Christmas present for a few months now and thanks to Paula my wish came true today. Thank you so much Paula for your outstanding service. Not only for the super smooth transaction today but also for the great communications with me during the last few months to secure the watch! I appreciate the effort you have put in for answering all my queries so promptly and made me feel so valued by The Hour Glass. Merry Christmas and happy new year to you and the team. See you again soon.

Very appreciative to Paula, Finally got my Favorite ROLEX, she is great Sales and best Sales in Auckland, she is patience and helpful. I had great day at Hour Glass Auckland and excellent customer experience!!👍👍👍