Whoops, I accidentally deleted my review as I was trying to edit it sorry! See below: Beautiful room and awesome view across the city! Unfortunately the elevators were under maintenance so only 1 was available - meaning we occasionally had to wait up to 15 mins for the elevator, but everything else was lovely :)

Fantastic stay! The welcoming and friendly staff, really adds so much more value to your stay. The communication from the hotel prior to arrival was brilliant. Location for eating out and exploring cdb is right on your doorstep. The room was clean and suited our needs. Bonus in room sky sports channels ! Up the wahs! Indoor Spa,and pool was great. Gym and sauna too.

Best experience I’ve ever had! The staff were incredibly lovely, the view amazing and the room perfect. Absolutely loved the bed and the amenities. I do a lot of traveling for work and this is the hands-down best experience I’ve had. I came for a conference and felt so relaxed in the room that it was hard to leave.

Comfortable stay with great amenities and facilities. 25m lap pool is a rare find. I also love hotels with a bathtub. Unfortunately Gusto restaurant was closed during my visit but would love to come back. Didn’t catch the name of the valet staff but he was awesome. He was super friendly, helpful and brings a good image to the hotel. Will be coming back soon :)

We paid for a Harbour view room which was a nice view but oddly the furniture was set up so the desk was on the wall where you could see the view and the couch looking at cranes? Had a Sky Gift card which wasn't working in the bars and restaurants......terrible luckily we had a room we could charge back to then use the card to settle the bill.

We enjoyed our stay at Auckland but we didn’t receive good service in this hotel, we have been VIP guest and our stay was included breakfast and the staff didn’t tell us and said we have to pay for breakfast, so we paid for one day and next day we went out for breakfast when we were checking out they said you had breakfast included as well. 😢 So disappointing

Currently staying here, visiting from Canada and have 3 days in Auckland at the beginning and end of our trip. Was really looking forward to a 5 star hotel treat and have been disappointed, decided to change our plans for our final 3 days in Auckland and stay at a different hotel because of this experience. Upon checking in I presented my reservation confirmation that showed I had purchased the enhancement of breakfast included per night, 3 separate employees stated that it was not included but merely an option. After an email response confirming that I did pay for that package it was updated for our reservation, had I not taken the extra initiative it would have been an additional $160 expense that I had already paid for with this booking. The room requires some love with stains on the carpet and dust and dirt visible immediately upon walking into our room. The mini fridge door is busted and there was someone else’s previously opened and used milk in the fridge. This was taken care of after a call down to reception however, gives a great impression that it is not clean. Disappointing. Regular expected items like robes and slippers were not in the room, we had to call to request these as well. I must say the customer service at the East day spa and the luggage desk is incredible. The gentlemen at the luggage desk were very kind, patient and accommodating while taking our luggage but also friendly and had great banter while we discussed why we are here in Auckland. Very impressed with this level of customer service. The pool is nice, the gym is gorgeous. The fresh flowers throughout the main spaces in the hotel are a nice touch. Overall for a 5 star hotel i am disappointed and will not be returning in the immediate future - we have changed our plans to stay elsewhere. There is a standard of expectation that comes with the price tag and the reputation of a 5 star hotel, we treated ourselves for this trip and this was not it. Very disappointing.

Disappointed. I booked a king grand deluxe room with harbour view on December 26-28, 2022 for my and my wife's 25th wedding anniversary. However, the most dominant view of the room that's given to us was a construction crane. The picture window was also dirty and badly needing a good clean on the external side. This makes it not appealing to look outside. The room is also badly needing a refresh/renovation. The walls are already dirty and have lots of damage. The furnishing are tired and dusty. The carpet looks like it has not been shampooed for years. The mini bar door is falling off. The bathroom door is chipped at the bottom. The vanity tap handle is also falling off, making it difficult to operate. For the price that I paid, I expected better. The hotel's main restaurant, Gusto, was always closed. It's only open for breakfast and snacks. On our second night, we tried the in-room dining. The food was average. Overall, it was really a disappointing experience. For a hotel that's classified as 5 star, this should not be the case.

Stayed at the Grand for a much needed break over the long weekend. Room was beautiful and staff were friendly and helpful as always. A special thank you to DAVID from valet! You were such an amazing person to deal with. Great banter, very helpful and went out of his way to help us with whatever he could when our girls got sick. Thank you David for making our stay at the Grand a pleasurable experience. Hopefully see you again soon!!

I'd give them 10 stars if it's possible. Upgraded to a suite and the suite is definitely one of the best hotel suites I've ever been in. Clean, very well appointed and equipped. All the furnishing is all very maintained. The reception staff were all fantastic, greeted me well and I felt very well looked after. Definitely return again soon hopefully.

5/5 stars for me! Weve stayed here a few times and every visit seems to always exceed our expectations. The staff are always very welcoming. The check-in and checkout process is always quick and easy. The location is the best! It is walking distance to everything, to bars & restaurants, casino. The rooms are always clean and the beds are super comfy. Facilities like the pool , gym and sauna is perfect for when you want to relax after exploring the city. There is a nice outdoor area where you can relax and see the views of the Sky Tower or just catchup with friends. If you want the best experience in terms of room , I reccomend booking the suites it has everything. Love it!

Really well located. Close to the harbour, right next to the sky tower. We stayed 3 nights here, didn’t have a chance to use the sauna or pool. Housekeeping service was a bit random, the lady first day was very welcoming and helpful. We have three persons but someday the amenities were only provided for one or two.

Excellent hotel. Great service. Had a wonderful stay here. We had an early morning flight into Auckland, and they were able to check us in morning itself.

Stayed for a one day getaway from home for the wife's birthday. Fantastic staff and service, I had called ahead to see if an early check-in was available which it was (11am) Great staff and facilities. Buffet breakfast was amazing.

We have stayed at The Grand before with this trip to celebrate a special anniversary The bottle of bubbly was a really nice touch as was the hand written card. Centrally located and with spotless rooms there's nothing to dislike about this Hotel, 5 stars all the way!

Great location, great room, not the best view but still fine. Wouldn't really recommend the room service, super pricey for what you get but we were exhausted so did it anyway lol. The lady we spoke to when we checked in was in training and didn't know about where we could park our car which i thought was odd, would think that would be a thing that comes up a lot. But we did get it sorted. Still a great stay and would absolutely recommend for auckland. The area is a lot less dodgy than everywhere else and it's super close to mr taco (amazing authentic tacos!).

Check in at 3PM is just ridiculous unless you pay more, and that alone is a reason not to go here. Staff will knock on your door to clean the room at 10AM which is just ridiculous for people who come from oversea's when NZ has such a far ahead timezone. Inconsistent cleaning, had to chase them up on one of the days too Either staff are untrained or there is scummy tactics from management. But even though we prepaid our room weeks before they still were charging $45 pp for each breakfast even though in the online purchase it was an add-on for $30 per person. This is also all charged at the end of the trip, just let us pay up front. Never seen hotels do this before. Staff also inconsistent with one concierge telling us you can come and go with parking, and another one telling us that for the 3 nights we are here, you can not leave the parking unless you pay $35 each time and added that onto our bill(we left once in 3 nights there). I get that people can abuse that, but when you choose 'free parking' as an addon on the booking you would at least expect once a day, otherwise I'd just book 3 seperate nights. Buffet Breakfast was pretty average, nothing special about it. Although again staff will come tell you at 10:15 that they close at 10:30 even though all over the website it says 11AM.

Always a good stay here. Rooms are comfortable and well appointed. Staff are friendly, welcoming and helpful. Great location and handy to a number of amenities.

Pray that you don't get a noisy neighbor, because staff won't do anything about it. I called and told them a summary of what I heard and told them it was above us, they asked what room number it was.... Which I said I guessed was 100 more than ours... You guys don't know the numbering of your own hotel? Nothing ever changed regarding the production of noises Im guessing they were waiting for someone else to argue as well. Hope it wasn't a domestic violence case. Other than that I enjoyed our stay, friendly in person contact with employees, valet (extra charges, but better than parking yourself because this was a flat charge all day whereas the other was each time you took out your vehicle), location was very good as it felt in the middle of everything we went to, lobby was nice other than all the noise being produced by construction. It was better than what the Hilton looked like, which is where I wanted to stay, but not near as cool as the park Hyatt looked. Those other 2 had inflated prices months ago I'm guessing due to the world cup, but now that we're here their prices were way cheaper.... Oh well.

I recently stayed at the Grand Sky City to celebrate my anniversary and it just so happen that the FIFA World Cup is also hosted at Auckland so we also watched the game. This hotel is in the centre of the CBD and in a great location. Close to Queen Street the shopping street, a short walk to Britomart and Viaduct Harbour and in close proximity to good restaurants in the CBD area. The hotel itself has a few selections of good dining options and attractions. The Sky Tower, All Blacks Experience, Weta Workshop. It has great amenities like the spa, the pool and Gym. The room was really spacious and it has a Nespresso coffee machine and tea making facility. It has a mini bar and mini fridge in the room. The room comes with a sofa and desk and they provided us with daily water bottles. They knew we were celebrating our 23rd anniversary and the chief concierge organised a nice bottle of Vieve Cliquot for us. What a nice touch and made it more special. The shuttle bus to the airport was also organised for us and the hotel staff were all friendly and accommodating when we requested for either extra amenities. The in-room dining was also good the food selection was varied and delicious. We were very happy with the service overall, it really truly deserves the 5 star rating, it was a luxurious stay and the service was also 5 star. Thank you to all the staff, from reception, the housekeeping staff and the concierge and their team. It was a great experience and would want to come back and stay here again.

I am writing to express my dissatisfaction with the service I received at Skycity Grand Hotel during my recent stay. My special needs son and I had booked two rooms for two nights with friends for Easter holidays. Unfortunately, our experience was marred by the poor treatment we received from the hotel staff, especially the receptionists. On the second day of our stay, I returned to my room and found that the key was not working. I approached the receptionist to ask if they could fix the problem, but I was greeted with a negative attitude and a complete lack of professionalism. The receptionist did not even bother to welcome us or ask about our concerns. To my dismay, the receptionist informed me that I had only booked for one night and there were no rooms available for me. Despite my attempts to explain that I had booked for two nights, the receptionist took my room key away and refused to listen to me. I was shocked and confused, especially since I had left my personal belongings in the room. When I requested assistance to resolve the issue, the receptionist was rude and unhelpful. They told me to step aside because they needed to attend to other guests, even though there was only one group behind me and three receptionists present. I was forced to move to another receptionist, who also showed no interest in helping us. My son, who has special needs, became anxious and started HITTING HIMSELF because of the negative attitude of the staff. The lack of empathy and professionalism from the receptionists was unacceptable, especially in a five-star hotel. I expected better from Skycity Grand Hotel. Even the duty manager did not offer any help or explanation for the situation. It was a disappointing experience, especially since we were looking forward to a relaxing holiday. I hope that you will take this complaint seriously and take steps to improve your customer service. I would appreciate a response from you regarding this matter, as I am extremely disappointed with the treatment my family and I received during our stay.

Bland room with a view of office windows, a crane, and industrial piping just opposite. Breakfast this morning was inedible - tinned 'fresh' fruit and stale pastries. This evening, 2 of the 3 lifts were out of order and there was a long queue and a long wait. In other words, they treat their guests with contempt. All this for NZD 300 per night.

Definitely not a 5 star. Time of stay: 16 - 19 Sept 2023 Adults: x2 I recently stayed at The Grand Sky City and thought this would be more than what I had expected, unfortunately this wasn't the case. On arrival we were greeted by the lovely concierge team (Tai) who helped us take our bags up. I have to give a massive shout out to the concierge team who had made our stay a lot better. This issues lies within the FOH team and the communications between staff. On the first night of our stay we wanted to order room service so we tried and the phone wasn't working. We also let FOH know of this, but all the options that were given wasn't working. Due to it being early hours in the morning, we rang again but on our own personal mobiles to get to the reception to order room service (not ideal we had to ring from our own personal phones). The next day we followed up on our phone issues and again was given more options to try, literally felt like we were given the round about, again not idea when we paid a decent amount of money for quality ammenities. On the Sunday, we had came from a day out and my friend ran down to reception to follow up again. FOH claims that they tried to ring us while we were out, not one of us received a phone about an update. So it was just the strike of luck that my friend happened to be down at FOH to follow-up (annoying). Finally the next day (Sunday) after multiple go's, the manager decides to give us another room on a different level. We also arrange for breakfast for the Monday morning which was communicated to us that it closes at 11am. We went down at 10.30am and was told that breakfast finishes at 10.30am (at this point I was over IT). So we went down to FOH again to double check that the women who was checking us in booked us in for the right day. She did not. She had made the booking for Tuesday morning ...... we were checking out on Tuesday morning. Again, a classic case of not paying attention to details. Secondly, on Monday night my friend wanted to secure her half of room service and pay ahead before we checked out as she was on a different flight. She did just that and my friend had ask FOH if she could get her bond back as she was checking out earlier. Here's the confusing part, the women who was on the desk had said that my friend could get her half of the bond back when she checks out. That leaves me with the remainder to pay plus receive my half of the bond back. When she checked out, that was not the case at all. I would have rather her say no you can't end of story. What really sticks out, is the lack of communication between staff is shocking. I later on learnt, that some of the FOH staff were new which made sense as to why the comms was just all over the place and become utterly annoying. When I had checked out, there was no apologies nothing on their behalf for the phone and communication. I paid my bond in cash and without even looking at the invoice or asking was going to refund me back on card. I made sure to get my refund back in cash. I would recommend training your staff so they know what their communicating, the policies, attention to details and customer service. There will definitely be no future stays at The Grand. Really disappointed.

Family holiday of 3, warm, professional service throughout our stay .We were lucky to have our room early, worth asking on arrival. Room felt big and comfortable, with great service. Highly recommend paying for breakfast which will set you up for the day and the pool facilities were perfect The location is great with easy access to all you need. Really made our Auckland holiday.

I have never encountered such conditions at a five-star hotel before. We were there for the New Year's countdown event. Unfortunately, all the elevators were out of order, and someone was trapped inside one of them. Additionally, the fire escape doors were locked on every floor. The breakfast buffet was disorganized and the food tasted subpar. The swimming pool appeared to be less than clean, as I experienced itching after swimming. To top it off, the room service was slow, and someone knocked on our door without any apparent reason.

Dirty bathroom and floor with massive wad of hair in the drain. I noticed this the next morning when I went to shower and kindly asked it be cleaned while I was at my meeting. Get back to the room later in day and hasn't been done. Never going to return. Lost faith in the hygiene here. Food also super average and small portion. Remote doesn't work properly, TV won't chromecast though they say it will. Come on Grand.......

Stayed two nights over the weekend and was a great stay. Nice clean spacious rooms, great facilities and location. I especially wanted to write a review to give thanks to the door attendant David. He went above and beyond. I recently hurt my knee and he went out of his way to help me, get me an ice pack, even carry our things. A genuinely nice person and I hope this finds its way to his bosses to congratulate him for the amazing job he doing.

A very vibrant atmosphere at the restaurants adjacent to the check-in desk. Check-in to the Grand Harbour View King Room on 15th floor was quick and efficient. Good room with reasonable views across the harbour - very comfy bed and a well appointed bathroom with a very long bath. A light meal from room service was fairly quick outside of their 8pm peak.

Our room on the 15th floor had a nice view over the city. Could see the sunset. A nice big super king bed. Room was warm and dry. Noisy fridge could be turned off completely at the thermostat inside luckily. Nice modern fittings. Room was quiet. Unfortunately our room hadn't been cleaned very well. Hair from the last guest and small pieces of rubbish on the bathroom bench and bath taps. Greasy bath, dusty mirror and hair dryer, moldy grout. Shower cap over the smoke detector another give away our room hasn't been properly checked at detriment to our safety. Had to clean the kettle with hand sanitizer was covered in greasy finger prints. Seems like all the cleaner did was change the sheets and soaps between guests. Not good enough. As guests of Skycity we were also disappointed to find that all Skycity restaurants were either booked out from early on or closed. Restaurants up the street also all closed, only nearby option was average room service meals. I feel that hotel guests should be given some priority or at least be notified of the restaurants running lean. Or ideally open more restaurants to prevent them all being booked out. First time I've ever stayed at a hotel and not been able to dine at the hotel restaurant. Also with parking a one entry one exit deal we couldn't drive elsewhere. The one spa pool also only good for one family and no booking system. Was always full with a queue. Not really an available facility. Outdoor area also uninspiring with no view although usually noone there at least. The room was nice though which made up for a lot of the shortcomings. Well worth going with the grand over sky city hotel for the better view.

My stay here hasn't yet ended. My hubby and I can not thank all the staff so much. We had a bit of a hiccup on check in and the manager on that night helped us out and sorted our weekend stay, thank you, thank you, thank you. From then the service, the staff and the whole atmosphere is amazing. Our room was great, spotless, spacious, amazing view, all the little luxuries and comfy. It us our 1st time in years having time for us and because of the amazing staff, the yummy breakfast omg. We can't thank the staff of this place enough from the managers, to the housekeeping staff you all are amazing. We are definitely going to come back ..no doubt this is going to be our home away from home. Sad our time comes to an end tomorrow.

Had a lovely couples night away staying at the Grand. The room, customer service and views exceeded our expectations. Highly recommend, we will be back again.

A really good hotel in a perfect location. Our room was much bigger than expected for a hotel in such a good spot. Convenient to lots of key tourist sites and restaurants. Bed was comfortable. Bathroom included a pretty nice tub.

We enjoyed our stay at Sky City Grand in Auckland. Wonderful breakfast with plentiful espresso drinks, fruits, yogurts, muesli, eggs, breakfast meats, cheeses, breads, and other baked goods. Room was quiet, neat, and tidy. Housekeeping did a great job daily. Room service was prompt and friendly. Concierge is knowledgeable and helpful. The location was ideal for us. Walkable to great shopping, restaurants, museums, etc. I would stay here again without hesitation. My only gripe is that the valet is $55 daily while other 5-star hotels in the area charge less.

We consider ourselves low key and easy going/easily pleased but have to share our lack of 5 star experience from basic expectations of a 5 star hotel room. The room was super dusty. Thick layer of dust on cups and glasses. I had to flush out the coffee machine myself too because it looked so dirty and it was (the first flush came out muggy). The remote to the TV was missing. We asked reception but was questioned if we looked properly. Then a replacement arrived some time after. The new remote was intermittent. We needed a staff member come and check and fix it which was working after a reset of the TV etc at 11pm when we were trying to habe a quite one after going out for late dinner. The AC was temperamental. We couldn't change the temperature and were freezing for a long time. Someone came to check but couldn't fix it so sent for maintenance man who bought a helper. He said it was too old and hard to manage the buttons. When he left we felt too hot but changing the temperature was a challenge. The bathrobes caused itchiness we had to take both off! Very dodgey! We had to take antihistamines, that's how bad! The bedsheets were stained everywhere. The spa pool was out of order. When we asked Staff about the spa they said "it will be fixed tmr no apology or anything ". We came here specifically for the 5 star experience but absolutely hated having staff needing to come in and out of the room consistently to fix things. We're parents looking to get away but this was far from a relaxing experience. People coming in and out of the room fixing things and no spa! No bath in room we expected as was called an accessible room but this made it worse. When we checked out we were overcharged and had to call to get it fixed. Despite clarifying at the front desk before leaving. We were being hurried off! We've decided to stay elsewhere for our next getaway/staycation. Very disappointed!

Location is probably the best in city. Unfortunately, due to construction in CBD in July 2023 access to certain places around only by walking. Restaurants are expensive. However, you should expect so in 5 star hotel. Uber, will give you the options which are not available in the hotel,e.i. good quality pizza and pasta for kids. Gym and pool are everage, but clean and in working condition. Room, be prepared that you cannot get temperature you would like. In our case, even with 32 degree on the screen we were able to achieve 23 Max in daytime and 22 at night. Staff is professional and supportive

The hotel is great. Great room, service and location. The room was very clean and the staff was very nice. The only thing that we didnt like was the room service dinner we had there, the steak was super tough and instead of getting a med rare steak it was almost rare but overall our experience was great.

Good location in central Auckland. Rooms are good but feel dated, particularly around connectivity. Clientele is a mix of business types and gamblers - make your own judgments there. But the level of service has declined significantly. For example. The restaurant and bar were both closed at 8pm on a Wednesday night. That’s just unacceptable for a “full service” hotel. There are better options in Auckland.

Checked into the hotel for 5 nights. Upon entering the foyer (8:00 p.m.), void of any other guests at the time, wheeling our large suitcases, we passed the baggage handler desk and, further on, the concierge desk, both of which were manned by the respective personnel. We received no acknowledgement or greeting upon entering and no offer of assistance with our luggage. There was no welcome from the receptionist other than "Can I help you?" Routinely checked us in and gave the impression of being disinterested. Again, there was no offer of baggage assistance, directions, or any other cordial description of the hotel or services. We were simply handed the room cards, told our room number, and sent on our way. I had to backtrack and ask in what direction the lifts were located. The room was bland, dated, and well worn. The bathroom and fittings were reminiscent of a country 2-star hotel, with barely enough room to manoeuvre in the shower cubicle. The ‘king-size’ bed was disgraceful for a supposed five-star hotel. Each side of the mattress had discernible compression indentation, as well as the comfort of a cheap, beyond its use-by date, innerspring. The sheets were gritty and not of the soft high thread count you would expect, and the pillows were completely void of any support as they were thin and flat. I called housekeeping to request a firm pillow but got no response. I called reception and had to endure a recorded message about the virtues of hotel and casino. I rang a second time and managed to rouse the attendant, from whom I requested the pillow. After an hour wait; no pillow. As this was a holiday in Auckland, we did not want to have it spoiled by sub-standard accommodation, and so we checked out of the hotel the next morning. I would not recommend this hotel to anyone considering a five-star luxury hotel. Certainly not at the rate they charge! Our substitute accommodation was at the magnificent, "truly" five-star 'Park Hyatt Hotel'. With a far better location, a warm and welcoming environment, and a beautiful establishment... refer to my review.

My husband and I stayed for 2 nights here before flying off to Queenstown. Though it was a short stay, I must say the valet service was excellent and all the staff were very friendly and professional. The only downside to it for us is that it is more of a corporate hotel more than a leisure hotel. Thumbs up to the cleanliness of the hotel as well. Overall, it has been a good stay. The positive energy of the staff, especially the valets and concierge was absolutely great. Thumbs up to them.

Staff are always friendly. Breakfast is delicious, comfortable beds. 3yr year in a row staying for a birthday weekend and definitely keeping the tradition. Love staying at The Grand

The hotel was lovely. Very comfortable/modern rooms and great gym. Auckland is still recovering from lockdown, so many restaurants, including the hotel's restaurants, were closed. I'm sure this would be a much better stay when things return to normal.

Very enjoyable and relaxing stay. We were able to check in a little bit earlier than 3pm and check out at 12noon at no extra charge. Well situated and don't even have to leave the complex to enjoy the various experiences on offer. We gratefully received two free Sky Tower tickets and free parking. The only downside was lack of information in regards to parking, which we found out was at SkyCity and then getting lost walking with our luggage trying to find our way from the carpark to The Grand.

Great location near very many choices. Walking distance to some larger gyms, though the one inside the hotel is adequate for most. The hotel staff are super friendly and helpful, especially Anet, and Christy, at the front desk. All around very polite and friendly staff.