The best thing about this place was the breakfast. The halls are dark and gloomy looking with the maid's service carts in the hall still at check in time. Why are they still cleaning at 4pm? The room had a smell of dingy moisturizer. From a process of elimination I deduced it was from the carpet. Nothing I could do about that. With a can of Lysol, I sprayed until I was comfortable. The pool was the last straw. My girls wanted nothing but to enjoy a few hours in pool. With temperatures at 103 degrees that day you would think the pool was clean and stocked with fresh towels. No such luck. We got to the pool at 7pm. That means it hadn't been cleaned all day. Leaves were scattered about all around the pool. I was beyond infuriated! But I was not going to show my anger to a lackluster staff and have my blood pressure go up. Not to mention I made a promise to my girls. So turning lemons into lemonade I took the pool net strainer in hand and got to work. Enduring the degradation of being ogled by a creepy visitor and the humiliation of working at the hotel I paid to stay at is enough to buy my therapist a new designer purse. When I finished cleaning the pool my family and a few other families were able to get some relief from the heat and engage in an activity outdoors free from screens. Another guest mentioned they were coming to clean the pool, too. They were told that it couldn't be tended to because they were short handed and didn't have supplies. It took me 30 minutes and I don't own a pool! To add insult to injury; the pool is positioned directly in front of the check in area with large windows. There's no way the two at the front desk did not see me cleaning the pool with a 15 foot rod circling the pool! I am disgusted with the overall state of the hotel! I basically paid money to work there. I will be sending a formal complaint to corporate along with a video of me cleaning the pool. I just wanted the consumers to know what their buying.

Front desk so helpful and pleasant. Our room got a daily spot clean, which is unusual these days. We even got fresh towels without asking. Breakfast pretty good. Pool never crazy crowded.

For budget-minded folks, this was one of my best hotel experiences! This hampton is nestled in a really upscale part of Austin, and yet keeps their rate totally reasonable. The check-in service was very friendly. The room was perfect for me; it was very clean, comfortable. There is a lovely desk, couch, and TV. This is an awesome hotel! Oh and as a coffee lover, that drip coffee set-up in the lobby was PRISTINE lol.

Rooms were comfortable but pics are a little misleading. Hotel has some age on it. Pool is very small and weight room is small but has a lot of equipment. Staff was polite and friendly and heck in was quick. Hotel AC in hallway and elevator is almost none existent but the room AC is good.

Checked in late, desk staff right there available to let us in... breakfast excellent, spoiled for choice, so many nice tasty things to eat. Staff friendly and welcoming, whether front desk, cleaners, cooks, or wait staff all helpful friendly and pleasant. Clean rooms and common areas, well-maintained and attractive. Overall, good value and excellent place! Highly recommended!

Location was very very easy to get to. The room was inviting, crisp clean, and lived up to the name of the hotel. The complimentary breakfast was warm, plentiful and there was even a cheesy egg omelet(that didn't taste like powder)

Great location! Not far from restaurants and shopping. Very close to our conference location at the Renaissance hotel. Great breakfast and front desk service. You gotta try the mango water at breakfast! Variety of options to choose from such as quick grab and go items to sitting down and enjoying your coffee, eggs, waffle, ect. Room was cozy with a fridge and couch! Clean room. I know exactly where to stay when i visit Austin again.

The service makes up for the out-of-date feel of this place. The gentleman who just checked me in was sooo friendly and professional. I feel welcomed and peaceful here. Good service makes a big difference… Oh, the weight room looks decent. I just peeked through the window at it, and I plan on using it later. The bed is comfortable. The concierge gentleman told me that there are 40 restaurants one mile away. He also said that downtown Austin is 20-30 minutes away.

No microwaves in the room. No guest laundry. This is not a Hampton Inn, not even an average hotel. Locked out of the building because digital key didn't work at the door at the end of the building. The front desks response was come to the front desk and we'll give you a new key. No...come let me in and then fix your door. It's the door that's broken, not the key. And some how eggs for breakfast that are burned on the outside and cold in the middle.

Cleanliness of room and facility was great. Breakfast was delicious and staff was very attentive. My only complaint was the room was a bit warm. I dropped temp as low as I could, but still was a bit warm. Overall good experience.

Don’t treat diamond member owners like they don’t know anything. Period. We probably know more about Hilton than your useless staff. Please teach them to recognize repeat customers. Also not appropriate to lock the lobby doors late night. What about late night check ins? Also, so so so many stains on the bedding. Gross 🤢

A/C was just okay, bed was very comfortable, room was clean. Had a small fridge, but no microwave. Plenty of room to store luggage and extra items. Breakfast was so awful we skipped it, and their coffee was the absolute worst I've ever had, so I stayed with the coffee made in the room.

In need of some updates - Stayed on the bottom floor because that’s all that was available. Floor felt damp near the corner of the room - Front desk staff was attentive and recommended some restaurants

The rooms were outdated. Pets were barking during our stay. It was a convenient location. The breakfast was mediocre.

Do you like a dimly lit older hotel that has staff unsure of any answer to every question you inquire about? If so this is your spot! Also if you aren’t from this area when it says near the Domain, they mean you’ll want to have a car. They don’t offer a shuttle and it’s a hike to walk. Room was given a new coat of paint and some LED bulbs.

it was a great location with easy access to food and the mall. Was not too far from The Domain. Rooms were clean and spacious with great staff. The staff was cooperative and cleaned our room on request when needed. Ample parking and good value for the money.

Room was clean and bed was comfortable. Decor is a bit tired. Air conditioning unit in my room sounded like a jet taking off. I had to turn it off in order to sleep, as did all my colleagues. I was not impressed with the use of disposable cups, plates and cutlery for breakfast. So much unnecessary waste and not obvious if any of it could be recycled.

Good stay. Arrived at 3AM and received great service from Chuck who went out of his way to get me additional waters for my stay. Coming from Minnesota to 100 degree Texas heat is no joke! Breakfast was ok. Location was good as it was 5 min from my worksite.

Sunday morning, suddenly found out no cold running water without any explanation. Complimentary breakfast very low quality. No bottled water in the room. Do not clean room unless you request. Surprise fire drill without notice. No exit door other than elevator were accessible. Very scary situation if fire is real.

Our stay this past weekend at this hotel was AMAZING. The staff was very accommodating and very pleasant. They were also very attentive and helpful the entire stay. We will stay here again.

Unfortunately not what we are use to at the Hampton Inn. Service & breakfast was great, however. The privacy shade looked like it was pulled all the way out & would not roll up. The blackout shade would not come down so I had city lights in my eyes waking me up all night. For this country kid who is use to the dark, that was hard. The shower handle was loose as was the faucet which means they will get water damage and mold in the wall. From a Hilton Honors member, Room 514 needs work.

Nice hotel in desperate need of a remodel, refresh, update or something to get rid of the hideous colors inside. Staff was above par especially the young lady working the front desk at 2am when I checked in. She was more than friendly, made me laugh several times and made me feel at "home" 🙂 The reason only 4 ⭐ rating is because of the parking situation. I'm never in by 2am and there was never any available parking. I sat in front of the hotel for over 30 minutes at 3am and cleaned my car until a parking spot opened up.